Experience

finova

• United Kingdom
• Software Development
• 200 - 300 Employee

• Business Analyst

  • Dec 2022 - Present



MCE Insurance

• United Kingdom
• Insurance
• 1 - 100 Employee

• Technical Business Analyst

  • May 2022 - Nov 2022

  o Investigating stakeholder requirements, problems, and opportunities to understand any underlying issues and proposing options for effective business analysis solutions through improvements in automated and non-automated components of new or changed processes. o Working with the Project Manager and wider business areas to understand and define the project goal, strategy, objectives, and steps. o Using a Jira board to document detailed requirements and to track progress through to completion. Allocating tasks to project team and monitoring progress and completion of tasks through the Jira board, working with Project Manager where required. o Providing coaching and support to Business Analysts to enable completion of tasks, sharing knowledge, and enabling others to develop their skills. o Reviewing output from Business Analysts such as proposal/summary documents, proposed process flows, test packs and IT requirements providing constructive feedback and sign off. o Providing input during project meetings and steering committees, communicating appropriately based on audience. Projects :  Configuring Insurance claims journey in insuretech software.  Business Analysis for a usage based insurance product. Show less



Pepper Financial Services Group

• Singapore
• Financial Services
• 1 - 100 Employee

• Change Management Team - Tester

  • Jul 2021 - May 2022

  o Working closely with business analysts and the IT team. o Using SQL to search databases. o Daily use of Excel, PowerPoint and Visio. o Finding issues and clearly communicating how to resolve them to the IT team, through a Jira board. o Drafting and presenting technical and process driven requirements, and reviewing business requirements documents (BRD) to understand the functional and technical requirements. o Creating and reviewing mapping documentation for API's. o Solving complex problems and offering a new perspective to existing solutions. o Assist the team in evaluating trade offs between quality, features and delivery. o Defining lean best practises and sharing knowledge via Training documents. o Regression and end to end testing. o Continuous improvement of the MyPepper website. o Responsible for validating UAT scenarios, test data creation, defect monitoring and regression testing during UAT and production validation activities. o Letter auditing. o Adhering to delivery deadlines, identify, and raise risks through appropriate channels Projects :  Updating the Point-of-Sale system  Updating the telephone numbers across all media's i.e Letters, Website, and other stationary.  A white-collar new mortgage lending API integration  Writing test scripts based off BRD  Working on the data migrations with a number of different loan providers  Improving the online banking platform  Working with the finance team to identify and resolve issues on accounts  Prepared training documentation and presented this to the Operations team managers. Show less



Pepper Money ANZ

• Australia
• Financial Services
• 500 - 600 Employee

• Primary Care Representative

  • Jul 2019 - Jul 2021

  o Operational Portfolio Management o Preparing and analysing reports o Credit management and cash collections o Customer Support o Relationship Management o Extensive knowledge and compliance with the CCMA, CPC, SME codes o Provide an efficient service to internal clients and borrowers to ensure that quality standards and customer service levels are maintained while achieving targets o Operational Portfolio Management o Preparing and analysing reports o Credit management and cash collections o Customer Support o Relationship Management o Extensive knowledge and compliance with the CCMA, CPC, SME codes o Provide an efficient service to internal clients and borrowers to ensure that quality standards and customer service levels are maintained while achieving targets



Inseason flowers

• County Clare, Ireland

• Florist

  • Jan 2018 - May 2019

  o Sales and KPIs: Responsible for overseeing all areas of the business and leading team members to drive sales and deliver quality service and results whilst also monitoring and driving KPIs within a tailored and personalised industry o Administration and Back Office: Conduct all administration associated with the role. Organise daily reports, conduct database management and spreadsheet maintenance. o Reports: Prepared month end reports for management detailing financial information and revenue figures. o Accounts/Invoicing – Recorded invoices, maintained till floats, updated the daily cash book and liaised with accountants regarding financial administration and accounts information. o Policies & Procedures: Ensured that all work instore was carried out in strict adherence to internal policy and procedure whilst adhering to H&S policy. o Stock Management: Ensured adequate stock was available at all times and liaised with suppliers regarding orders and any associated issues. Implemented processes to minimise waste in order to reduce costs and increase store profits. o Staff Training: Responsible for the training new starters in floral design and customer services. Show less



Boston Scientific

• Product Builder

  • Sep 2015 - May 2017

  Manufacture quality products in accordance with the relevant manufacturing procedures, production policies, work instructions, and relevant quality standards. Monitor and verify quality in accordance with operating procedures including performing quality checks and inspection of the product. Adhere to procedures in relation to production methods, completion of documentation, current Good Manufacturing Practices, Good Documentation Policy, E.S.D. policies and procedures, and safety requirements. Provide cross-training to other employees and support the training of new employees. Carry out operations to documented procedures and practices in the manufacturing areas including processing, testing, packing, labeling, and material movement. Ensure that all duties are carried out in a safe manner and promote a compliant culture. Communicate with Team Leader in relation to any production, quality, or team issues or concerns. Ensure good housekeeping and workplace organisation are maintained. Manage production flow and output, by carrying out a range of functions including tracking products at each stage of the process, proper labeling and inventory management to ensure optimum equipment uptime and target outputs. Carry out product testing and records results as required. Accurate and timely completion of all line documentation in adherence to Good Document Practices (GDP), specifically documentation accuracy for Device History Record (DHR). Compliance with all site Environmental, Health and Safety regulations, company policies, and procedures. Perform all duties assigned by the Team Leader. Show less



Let's get talking -Galway

• Front Desk Receptionist

  • Jun 2015 - Oct 2015

  Greet and welcome guests as soon as they arrive at the office Direct client to the appropriate person Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide information in-person and via phone/email/text Receive, sort and distribute daily mail/deliveries Update calendars and schedule meetings Arrange appointments and reminder texts Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing Show less



Testconsult Ltd

• ClareGalway

• Laboratory Administrator

  • Jul 2015 - Sep 2015

  To assist in the administration of audit and compliance work by fulfilling audit requests and collating documentation and responses. Daily report runoff of information required for audit purposes Providing reports and documentation to auditors and the risk and governance team To assist in the administration of audit and compliance work by fulfilling audit requests and collating documentation and responses. Daily report runoff of information required for audit purposes Providing reports and documentation to auditors and the risk and governance team



iSupply Design, Printing, Signage, Direct Mail, Point of Sale

• Ireland
• Printing Services
• 1 - 100 Employee

• Printing Assistant

  • Nov 2014 - Mar 2015

  Assist with setting up printing jobs as well as operating printing machine functions such as ink methods, feeding and delivering contrivances Clean printers and machines as well as work areas and waste Ensure printing, paper, ink and binding quality of prints Monitoring accounts to identify overdue payments Finding and contacting debtors to arrange debt payoffs Provide basic maintenance on printing and binding machines and oil machines to ensure proper functioning Use machines and manually fold, organise, attach and bind printed works Use specialised tools and equipment to finish printed products, including gluing machines, automated carton folding and casing-in and binders Receiving, processing, and organizing shipments and deliveries accordingly. Show less



Jonsar Limited

• Galway,Ireland

• Promoting Representative

  • Jul 2013 - Jan 2014

  Advertising products or events on social media networks Spreading brand awareness through word-of-mouth marketing techniques Distributing posters, stickers, and flyers throughout their communities Convincing consumers to attend events or purchase products Operating as the “face” of a brand in physical and virtual networks Offering exclusive giveaways, promotions, or trials of a company’s product Advertising products or events on social media networks Spreading brand awareness through word-of-mouth marketing techniques Distributing posters, stickers, and flyers throughout their communities Convincing consumers to attend events or purchase products Operating as the “face” of a brand in physical and virtual networks Offering exclusive giveaways, promotions, or trials of a company’s product



The Bentley Nightclub ,Galway

• Cloakroom Assistant

  • Nov 2013 - Dec 2013

  Attach tickets or identification discs to items. Issue customers with a matching ticket or disc. Safely store items in sequential order on hangers and shelves Return items to customers on receipt of the matching ticket or disc. Accept payment and give customers their change. Remain on duty, safeguarding items until customers return. Attach tickets or identification discs to items. Issue customers with a matching ticket or disc. Safely store items in sequential order on hangers and shelves Return items to customers on receipt of the matching ticket or disc. Accept payment and give customers their change. Remain on duty, safeguarding items until customers return.