Bowen L.

Product Manager at YepHome.com.au
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU
Languages
  • Mandarin Native or bilingual proficiency
  • English Professional working proficiency

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Credentials

  • Creating Your Personal Brand
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Personal Branding on Social Media
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Professional Networking
    LinkedIn
    Jul, 2021
    - Nov, 2024

Experience

  • YepHome
    • Australia
    • Technology, Information and Media
    • 1 - 100 Employee
    • Product Manager
      • Nov 2021 - Present

    • Associate IT Product Manager
      • Aug 2021 - Nov 2021

  • Atira shaped by Scape
    • Australia
    • Leasing Real Estate
    • 1 - 100 Employee
    • Resident Assistant
      • Jan 2019 - Dec 2019

      - Assist Community Manager in organizing residential activities - Responsible for staffing front desk and administration work - First-aid qualified and fire emergency training as a response officer - Close collaboration with colleagues in a diverse cultural work environment - Assist Community Manager in organizing residential activities - Responsible for staffing front desk and administration work - First-aid qualified and fire emergency training as a response officer - Close collaboration with colleagues in a diverse cultural work environment

  • JD.COM
    • China
    • Software Development
    • 700 & Above Employee
    • Product Manager
      • Dec 2014 - Apr 2017

      - Responsible for customer service systems and after-sales systems such as CRM, CTI, After-sale system, Examination system, Questionnaires system, and user-faced websites and mobile applications. - Optimized every detail of Customer Help Center on Web & Mobile app by doing A/B testing and FGD to increase usability and user experience. - Perform enhancement for existing digital services products and platforms,re-designed after-sale process including self-support, third party support, and supplier support. - Conduct integration with Interactive Voice Response and automatic web service to distribute customer calls and reduce customer waiting time and distribution rates. - Participated in a project to Self-build Computer Telecommunication Integration System and designed web interface and routing function. Show less

  • Jumei.com
    • China
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Supervisor of New media center
      • Apr 2014 - Dec 2014

      - Scoped and developed a company public opinion monitoring system. - Formulate public opinion guidance strategy in public opinion crisis.- Create marketing and events plans for release and promotion on social media channels.- Conduct business and relationships development with other brands and platforms in order to improve market awareness to boost the company's sales revenue.- Active coaching and mentoring to support and encourage co-workers to achieve department goals and help to promote performance. Show less

    • Media Planner of New Media Centre
      • Jul 2013 - Apr 2014

      - Responsible for writing external promotion plan- Write publicity articles- The release of new media articles- Selection of new media articles- External brand cooperation

Education

  • RMIT University
    Master
  • South China University of Technology
    Bachelor

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