Manager Innovation and Technology

• Feb 2023 - Present

Program Manager

• Jan 2022 - Jan 2023

Strategic project management in Mater related enterprises including Holy Cross Services

Director Digital Business Systems

• Aug 2021 - Jan 2022

Leader of the Business Systems team and portfolioOperational Sponsor Business Systems Transformation Program Customer Relationship Lead for business systemsMember of the Digital Executive team

Director Digital Application Support

• Apr 2018 - Aug 2021

Oversight, leadership and management of Mater group business applications including:Leading the Digital Application Support team delivering clinical and corporate applications;Life cycle planning of software applications.Developing and implementing digital strategy.Strategic IT project leadership and management.Budget management

Senior Manager Enterprise Applications Support

• Jan 2017 - Mar 2018

Lead the teams responsible for the management, operation and continued improvement of enterprise applications delivered to the University. This includes student, finance, human resources, customer relationship management, records management, content management systems and eLearning applications.My keen interests include Information Security, Business Process Management through technology and process improvement, and taking advantage of cloud technologies.

Associate Director HR Systems and Business Analysis

• Jan 2016 - Dec 2016

Key Responsibilities:Lead a team of twenty delivering the operation and continued improvement of the University’s Human Resources and Payroll systems, the delivery of information technology support and business analysis output for the Human Resources DivisionImplement and monitor strategic kpi’s to improve unit performance and customer centricityDevelop and communicate strategic direction for HRIS platforms and services Oversee and provide leadership for major systems upgrades and business improvement initiatives including the utilisation of the workflow management systems and products to support digitalisation and BPM.Ensure the effective delivery of HR reporting and high level analysis including HR indices and trends and workforce planning data and advice. Ensure effective quality controls in the Human Resources Information System to maintain data integrity and prevent fraud.Provide project governance and advice as business owner, senior supplier, and technical expert; deliver project management as project lead, area manager and facilitatorEffectively manage vendor relationships including Aurion (HRIS), Page Up (Recruitment) Unisuper and key internal suppliersSupport the Human Resource Director and Chief Operating Officers’ executive teams and strategic initiatives Show less

Manager HR Systems

• Jan 2011 - Dec 2015

Management of the HR Systems team delivering effective: systems administration, IT service management, business analysis, management and statutory reporting, performance management applications, learning management systems, electronic workflows development, in-house application development, and project management. Management responsibilities include operate a $1.3million budget, set team and individual strategic KPIs to achieve area targets; manage the university HRIS to meet service expectations for payroll, reporting and employee self-service; meet compliance obligations for audit, taxation and national privacy principles; manage contractual and internal relations for the delivery of IT vendor applications and infrastructure support. I am required to select, advise on and prioritise business unit plans in alignment with organisational area and university strategies, targets and business plans; evaluate, assess and recommend technologies for business functions; develop employee skills and assign team and individual projects; Provide project governance as business owner, senior supplier, and technical expert; deliver project management as project lead, area manager and facilitator; these includeHR Onboarding electronic contract offer and acceptance, Symplectic Elements (Research Information System); Cornerstone performance management and learning management modules implementation; Orgplus organisational chart implementation; Alesco major and minor upgrades; Recruitment software appraisal Show less

HR Facilitator and Finance Systems Trainer

• Aug 2007 - Dec 2010

Human Resources Facilitator The role involved facilitating the design, testing and deployment of inventive Human Resources applications and electronic workflows across the university. Specifically identify business processes and develop system architecture with IT specialists and SME’s; create project plans, liaise with stakeholders and senior management; create and deliver training modules and presentations. Applications facilitated included organisational chart software; recruitment software, electronic timesheets and attendance/travel calendars. Systems Trainer Finance One This role required me to create, deliver, and manage finance application training across all users; manage Finance One system administration; create financial projects and maintain the chart of accounts; manage users lists; help desk enquiries; liaise with Finance One help desk staff to solve system issues. As a special project I managed the deployment of Concur electronic credit card acquittal: delivered training to administrative support staff, supervisors and senior university personnel; liaised with Concur help desk staff to solve system issues; monitor quality; write user communications Show less

National Trainer

• 2006 - 2007

As National Trainer my role was to develop and deliver training systems from scratch including induction, business process training, IT Database training, management training, sales training, recruitment training, interviewing, advertising, referee checking, occupational health and safety inductions and Risk Assessment, develop and manage traineeship program, manage external training providers, develop staff retention strategies and assist with candidate testing. In this time I developed an operations manual for branch managers and staff. Show less

Training Facilitator and Technical Writer

• Jun 2006 - Oct 2006

In the context of the implementation of the Metron billing system I was hired as a contractor to develop training materials to match the agile development of the application. Specifically this involved interviewing Subject Matter Experts and employees to map current work practices and processes and identify the impact on their job processes; utilise source documentation including technical specifications to develop and test identified training tasks; produce training materials including test database exercises; deliver training and consult with individuals and groups on the Metron project’s implementation; develop training task lists, training data packs, and end user guides; and develop presentation material Show less

Training Needs and Development Coordinator

• Nov 2005 - Apr 2006

In this role I was empowered to conduct training needs analysis of all roles across the Generation division of Western Power. This involved identifying and interviewing all position roles from power station operator, power station engineers and supervisors, specialist alternative electricity engineering staff and administrators; based on the interviews and analysis develop succession matrix for professional staff development; and provide employee development consultation for Generation (power station and head office employees) Show less

IT Trainer Finance and Student Information Systems

• Dec 2004 - Jun 2005

In this role I developed my skills in translating IT development and programmers instructions into training modules and presentations that end users could understand and apply. Specifically my tasks included deliver training; write participant’s ‘How to’ guides for Callista Student Information Management; assist with system implementation (Oracle Database with Web interface); liaise with stakeholders and project team to coordinate training delivery and content; develop trainer’s and participant’s guides for PeopleSoft 8.8 financial application upgrade; and provide Help Desk support Show less

Training and Marketing Manager

• Jan 2002 - Oct 2004

This was a challenging sales, consulting and training role where I need to plan and conduct and propose training for company in-house and public courses in management skills, sales, planning, decision making, problem solution, human resources, business communication and customer service; deliver management consultancy and advice in assessment and development centres, recruitment, competency frameworks, training & development, recruitment, organisational structure, succession planning, customer service measurement; plan and implement course marketing strategy; produce marketing materials including web based and mail materials; and expand client base Show less

Recruitment and Training Manager

• Apr 2001 - Oct 2002

At Al Futtaim, which owned the franchises for Marks and Spencer, Hertz, Toys R Us and Alcatel my role was to lead the recruitment team, analysing and consulting with customers on filling job vacancies; conducting interviews and assessment centres; providing training and development solutions to meet divisional needs; conduct and create management, general & specialist training programs; source external providers, promote positive practices and values; writing company wide HR related communications and news letters; utilising competency based methodologies plan, conduct and write reports on assessment centres and development centres for staff recruitment and career planning; conduct training in customer service, business communication, and other related disciplines. The highlight of my time here was the creation and implementation of a company wide internal and external customer service program which I coordinated and delivered to over 600 staff across three emirates and three countries. Show less

Training and Quality Manager

• Apr 1998 - Dec 2001

At Le Meridien Kuwait my responsibilities included leading the company quality management and operational Practices (Commitment to Excellence); enhance guest satisfaction and improving quality of service and product across all departments; develop and improve guest feedback mechanisms - improve staff performance in increasing revenue in Front Office, Food & Beverage, Revenue Management; conducting recruitment and induction; regularly hold the role of Duty Manager; plan, co-ordinate & conduct hotel training programmes including supervisory development, service standards, induction, OHS, and food hygiene; on the job coaching & feedback; prioritise training budget expenditure; record and maintain staff training records follow up on guest comments; act as an international trainer for Le Meridein in the Middle East and on assignment in Europe. Show less

English Language Trainer

• 1997 - 1998

At Le Meridien Phuket I enhanced my skills as an English teacher to including the design, planning, and teaching of general and specific English classed for hotel staff; interview prospective employees and advise on capability to work in the hotel; coach staff on the job for welcome charter standards of performance At Le Meridien Phuket I enhanced my skills as an English teacher to including the design, planning, and teaching of general and specific English classed for hotel staff; interview prospective employees and advise on capability to work in the hotel; coach staff on the job for welcome charter standards of performance

Training Officer English Language

• 1996 - 1996

English Instructor

• 1995 - 1996

English Instructor

• 1991 - 1995