Experience

Icario

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Software Engineer

  • Oct 2020 - Present

  Minneapolis, Minnesota, United States



Club OS

• United States
• Software Development
• 1 - 100 Employee

• Software Engineer

  • Oct 2016 - Oct 2020

  Greater Philadelphia Area Maintained SaaS application built with Java, React, Typescript and hosted on AWS services (EC2, S3, Cloudfront, Route53, Elastic Beanstalk).



Siteimprove

• Denmark
• Software Development
• 400 - 500 Employee

• Software Engineer

  • Oct 2015 - Sep 2016

  Greater Minneapolis-St. Paul Area Developed full stack .NET internal support tool heavily utilizing Knockout JS for reactive forms and modular UI Worked with CSQuery library, registering custom CSS selectors for quickly querying against thousands of documents Created Drupal module integrating Siteimprove services via REST API. Tested and provided feedback via JIRA to public REST API team

• Senior Technical Support Specialist

  • Jan 2014 - Sep 2015

  Minneapolis, MN Providing technical support for a web governance suite that assists our customers evaluate broken links, misspellings, accessibility issues as well as web analytics. Specific duties include: Developing internal support tools in C#/Javascript Troubleshooting html/css/javascript issues in a web application Developing javascript for web analytics event tracking Tweaking web crawler settings for compatibility with a wide range of CMS/frameworks Establishing and adding content… Show more Providing technical support for a web governance suite that assists our customers evaluate broken links, misspellings, accessibility issues as well as web analytics. Specific duties include: Developing internal support tools in C#/Javascript Troubleshooting html/css/javascript issues in a web application Developing javascript for web analytics event tracking Tweaking web crawler settings for compatibility with a wide range of CMS/frameworks Establishing and adding content to a support knowledge base



Self Employed Web Developer

• Freelance Web Developer

  • Sep 2013 - Sep 2016

  Greater Minneapolis-St. Paul Area Working with local small businesses, artists and non-profit organizations to implement Wordpress/Drupal sites



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Technical Support Analyst III

  • Nov 2010 - Jan 2014

  Greater Minneapolis-St. Paul Area Operated in a fast-paced environment providing support & training to clients & internal associates with web applications & content management systems * Consistently received 100% quality survey scores from clients * Trained 30 offshore representatives in the Philippines for 2 months; Created training exercises & provided ongoing support for new associates * Led a team initiative to enhance the mobile applications user experience through journey mapping, testing & client… Show more Operated in a fast-paced environment providing support & training to clients & internal associates with web applications & content management systems * Consistently received 100% quality survey scores from clients * Trained 30 offshore representatives in the Philippines for 2 months; Created training exercises & provided ongoing support for new associates * Led a team initiative to enhance the mobile applications user experience through journey mapping, testing & client feedback * Led a special project to improve interdepartmental communication * Resolved errors & provided creative resolutions to highly time-sensitive issues * Troubleshot ADP Payroll Software & utilities on clients’ machines * Ran SQL payroll audit reports using Reportsmith & ADP Reporting software

• Client Service Specialist III

  • Aug 2008 - Nov 2010

  Greater Minneapolis-St. Paul Area Answered inbound calls from clients’ Payroll & HR departments; Provided technical support * Completed extensive training at an accelerated rate about payroll & tax filing procedures * Championed new software and provided training & support to associates * Resolved software issues * Scheduled payrolls & assisted clients with company/employee level setup * Created custom payroll reports for supplemental employee data & FTP file feeds to client plan administrators * Created &… Show more Answered inbound calls from clients’ Payroll & HR departments; Provided technical support * Completed extensive training at an accelerated rate about payroll & tax filing procedures * Championed new software and provided training & support to associates * Resolved software issues * Scheduled payrolls & assisted clients with company/employee level setup * Created custom payroll reports for supplemental employee data & FTP file feeds to client plan administrators * Created & tested special calculations to accommodate clients’ payroll needs

• Senior Client Service Representative

  • May 2005 - Jul 2008

  Des Moines, Iowa Area Supported end users with benefit enrollment web applications * Answered calls from clients regarding company policies, benefits, & payroll for a corporation of 14,000+ employees with multiple unions & sub-divisions * Promoted to Team Lead * Assisted with updating & maintaining our knowledge database to ensure service was quick & accurate service * Maintained file feeds to be sent to vendors * Assisted with training & coaching new employees on our systems & procedures