Experience

ClearOne Advantage

• United States
• Financial Services
• 100 - 200 Employee

• Project Manager

  • Nov 2021 - Present

  Baltimore, Maryland, United States -Document Remediation -Loan Partners Facilitation and Scaling -Optical Character Recognition Platform Integration -Post Settlement Operations

• Product Manager

  • May 2021 - Mar 2022

  United States -Salesforce Implementation -Qualtrics Post-Contact Survey Build & Implementation

• Innovations Manager

  • Aug 2016 - May 2021

  United States -Consumer Reviews & Analytics -CX Management -Compliance Management -Quality Control -Call Monitoring & Coaching -Operational Support -Process Improvements -Streamlining Standard Operating Procedures Across CLG -Qualtrics NPS Build & Implementation -Client Portal & Mobile App Revamp

• Customer Service Team Lead

  • Nov 2014 - Aug 2016

  United States Assisted in Leading Various Consumer Review Initiatives (Trustpilot, Google, BBB, etc.)

• Client Specialist

  • May 2013 - Nov 2014

  United States Client Loyalty Group

• Inside Sales Specialist

  • Mar 2013 - May 2013

  Baltimore, Maryland Area Consultative Sales



John Casablancas Modeling and Career Centers

• United States
• Entertainment Providers
• 300 - 400 Employee

• Instructor

  • Apr 2011 - Aug 2013

  Baltimore, Maryland Area Coach people of all ages about the entertainment industry and the skills needed to compete and be successful. -Industry Terms -Characterization -Improvisation -Voice (Lessac & Linklater) -Movement -Dialogue Studies -Runway -Fashion -Modeling



CAB Asset Management, LLC

• Recovery Specialist

  • Jan 2012 - Jan 2013

  Baltimore, Maryland Area -Account Reconciliation -Debt Validation Services -Asset & Employment Verification -Liability Consultations -CRM - "FileMaker" -Compiled Financial Capability Report(s) -Audit finances to determine consumers capability of rectifying voluntarily. -B2C + B2B



The T.O.P. Marketing Group, Inc.

• Independent Sales Consultant

  • Jul 2011 - Jan 2012

  Towson, MD -Direct Marketing -Multilevel Marketing -Business Development -Customer Acquisition -Client Retention -B2C



Baltimore Center Stage

• United States
• Performing Arts
• 1 - 100 Employee

• Audience Development

  • Sep 2007 - Sep 2010

  Baltimore, Maryland Area -Telemarketing -Telefunding -Fundraising -Sales -CRM - "Audience Development" -Customer Service -Prospecting -B2C