Monty McDougal
Technical Consultant at Sondhi Solutions- Claim this Profile
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Bio
Mike Givan
Monty was the goto guy to get things done for our business customers when they had issues with computers, audio/visual, Motion tablets, printers, or basically any technical problem. He took care of our asset management and rollouts, Win7 updates, and software installs. His troubleshooting skills are excellent and he is very thorough with his work. I highly recommend Monty and wish he was still at Firestone with us.
James (Jim) Graham
I worked with Monty while I was the Desktop Support Lead and later as one of his customers. Monty is a diligent worker who is also very detailed oriented. He has tremendous people skills and was liked and appreciated by all who worked with him. He has excellent PC hardware and software diagnostic skills and will be a valued asset to any company. Monty assisted me with lease returns with our 3rd party leasing agency. He was responsible for tracking down, wiping and returning equipment. He did a great job at this as well. After I left the team he took on the full responsibility of managing all of the leased equipment. I cannot recommend him highly enough
Mike Givan
Monty was the goto guy to get things done for our business customers when they had issues with computers, audio/visual, Motion tablets, printers, or basically any technical problem. He took care of our asset management and rollouts, Win7 updates, and software installs. His troubleshooting skills are excellent and he is very thorough with his work. I highly recommend Monty and wish he was still at Firestone with us.
James (Jim) Graham
I worked with Monty while I was the Desktop Support Lead and later as one of his customers. Monty is a diligent worker who is also very detailed oriented. He has tremendous people skills and was liked and appreciated by all who worked with him. He has excellent PC hardware and software diagnostic skills and will be a valued asset to any company. Monty assisted me with lease returns with our 3rd party leasing agency. He was responsible for tracking down, wiping and returning equipment. He did a great job at this as well. After I left the team he took on the full responsibility of managing all of the leased equipment. I cannot recommend him highly enough
Mike Givan
Monty was the goto guy to get things done for our business customers when they had issues with computers, audio/visual, Motion tablets, printers, or basically any technical problem. He took care of our asset management and rollouts, Win7 updates, and software installs. His troubleshooting skills are excellent and he is very thorough with his work. I highly recommend Monty and wish he was still at Firestone with us.
James (Jim) Graham
I worked with Monty while I was the Desktop Support Lead and later as one of his customers. Monty is a diligent worker who is also very detailed oriented. He has tremendous people skills and was liked and appreciated by all who worked with him. He has excellent PC hardware and software diagnostic skills and will be a valued asset to any company. Monty assisted me with lease returns with our 3rd party leasing agency. He was responsible for tracking down, wiping and returning equipment. He did a great job at this as well. After I left the team he took on the full responsibility of managing all of the leased equipment. I cannot recommend him highly enough
Mike Givan
Monty was the goto guy to get things done for our business customers when they had issues with computers, audio/visual, Motion tablets, printers, or basically any technical problem. He took care of our asset management and rollouts, Win7 updates, and software installs. His troubleshooting skills are excellent and he is very thorough with his work. I highly recommend Monty and wish he was still at Firestone with us.
James (Jim) Graham
I worked with Monty while I was the Desktop Support Lead and later as one of his customers. Monty is a diligent worker who is also very detailed oriented. He has tremendous people skills and was liked and appreciated by all who worked with him. He has excellent PC hardware and software diagnostic skills and will be a valued asset to any company. Monty assisted me with lease returns with our 3rd party leasing agency. He was responsible for tracking down, wiping and returning equipment. He did a great job at this as well. After I left the team he took on the full responsibility of managing all of the leased equipment. I cannot recommend him highly enough
Experience
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Sondhi Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Consultant
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Oct 2016 - Present
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ITT Technical Institute
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Higher Education
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700 & Above Employee
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Deskside Support Technician
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Apr 2015 - Sep 2016
• Provide excellent customer service for each ticket, using verbiage that is appropriate and easily understood by non-technical clients.• Deliver high-quality, top tier support to more than 50,000 end users at 135 locations. • Utilize SCCM for imaging and software deployment.• Build SCCM applications used on more than 25,000 campus desktops.• Develop and distribute Standard Operating Procedures and troubleshooting documentation for the use of both end-user and remote technical staff.• Manage user and computer accounts in Active Directory.• Resolved greater than 200 tickets per month exceeding service level expectations.
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Bridgestone Americas
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Deployment Technician / Desktop Support
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Oct 2012 - Dec 2014
• Imaged and deployed 750+ computers for 12 international and 30+ US locations with Microsoft SCCM. • Recorded assets, their destination, and teammate assignment into excel spreadsheet and reported information to headquarters via Remedy ticketing system. • Troubleshot and resolved teammate issues in Remedy tickets. • Troubleshot Network from switch to end user.• Coordinated 3 rollout technicians for Windows 7 upgrade for FSBP/FSIP.• Provided high-level customer care, training, and technical support.Environment: Windows XP and 7, SCCM, Active Directory, Office 2007-2010, Remedy Ticketing System, Dameware, VNC, Adobe Products, Internet Explorer 9 through 11.
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IT Asset Administrator
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Feb 2009 - Oct 2012
• Tracked 1500+ computers and their components from beginning to end of lease cycle for Firestone’s 12 international and 30+ US locations. • Notified teammates of their computer’s lease ending date and helped coordinate the exchange of new and old equipment. • Diagnosed and repaired laptop and desktop computers that are having problems.• Removed all corporate information from machines being returned at the end of their lease. • Primary point of contact for FSDP with IBM Global Finance and Verizon Wireless for over 2 years.• Maintained and troubleshoot air cards for teammates to connect to FSBP domain while traveling. • Troubleshoot A/V equipment in conference rooms and coordinating with outside vendor for repairs when needed. • Setup and deployment of 55 Motion Computing tablets in a month.
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Publications Coordinator
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2003 - 2005
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Publications Coordinator
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2003 - 2005
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Education
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1997 - 2001
Indiana University-Purdue University at Indianapolis
Bachelor's degree, Informatics -
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Columbus North High School
High School, 3.8 GPA
Community
