Experience

Webflow

• United States
• Software Development
• 500 - 600 Employee

• Customer Support Specialist - Accounts & Billing

  • Mar 2023 - Present

• Customer Support Associate - Accounts & Billing

  • Oct 2022 - Mar 2023



Wix

• Israel
• Software Development
• 700 & Above Employee

• Technical Support Specialist

  • Dec 2020 - Oct 2022

  Top performing agent for Customer Satisfaction Survey for Q4 of 2021 as well as Q1-Q3 in 2022 Provided efficient solutions for users’ pain points. Anticipated users’ needs by providing solutions to grow their businesses. Volunteered to be trained on Editor X Wix’s responsive site builder. -Used a working knowledge of HTML, CSS and JavaScript to troubleshoot in-depth technical issues with Wix sites for top users Priority Night Shift Team - Lead Point of Contact: Cultivate team culture for a fully remote team by organizing regular activities and icebreakers Assisted team’s performance management by performing regular call reviews and feedback to peers. Identified knowledge gap for the night shift and coordinated across departments to create trainings for Wix Content Mangement System Show less



Shutterstock

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Customer Success Content Specialist

  • Mar 2016 - Dec 2020

  Curated photographs, vector graphics, and video clip content for Shutterstock's Enterprise clients for applications across advertising, entertainment, and corporate communication projects Collaborated with account managers and other internal stakeholders to ensure content meets client needs, with verified usage rights and permissions Assisted clients with content database maintenance using Shutterstock's DAM/CMS tool. Retouch images and vectors, and edit videos using Adobe Creative Suite. Documented customer requests and feedback Championed customer experience as a liaison between several internal departments and clients Saw projects through to completion, process-related data, and optimized working processes. Show less



Academy of Art University

• United States
• Higher Education
• 700 & Above Employee

• Photography Lab Technician

  • Sep 2014 - Mar 2016

  Assisted Faculty and Students with a wide variety of professional grade photographic equipment including studio and location photo strobe lights, Canon DSLRs, Phase One and Leaf Backs as well as assorted studio equipment. (light stands, tripods etc). Made sure that equipment was maintained in best possible working order for its patrons. Assisted Faculty and Students with a wide variety of professional grade photographic equipment including studio and location photo strobe lights, Canon DSLRs, Phase One and Leaf Backs as well as assorted studio equipment. (light stands, tripods etc). Made sure that equipment was maintained in best possible working order for its patrons.