Product Manager

• Jan 2023 - Present

Technical Business Analyst

• Aug 2021 - Jan 2023

Business Process Analyst

• Jul 2018 - Aug 2021

• Took ownership of the USA IT cost center budget, providing yearly budget estimates, and proposed project cost estimates to the USA leadership.• Developed long term goals and plans for the USA IT department.• Aligned multinational teams on the business and technical requirements of theUS branch during the continued implementation and improvement of Dynamics AX 2012.• Lead a multinational team to negotiate, develop and implement a multi systemU.S. sales tax calculation integration for Dynamics AX 2012, Retail Pro, andSalesforce Commerce Cloud.• Interviewed end users and subject matter experts to document businessrequirements and create functional specifications for multiple systems.• Identified opportunities for business or process improvement, and recommendedsolutions for improvement.• Created and maintained a backlog of user stories and business requirements forbug fixes, customizations and support requests in Team Foundation Server.• Managed change and coached end users and stakeholders on new processes andtechnology implemented.• Developed, tested and monitored a central end user documentation system builtwithin SharePoint Online.• Decreased IT infrastructure costs and maintenance workloads across 9 sites bynegotiating and implementing a centrally managed VOIP system.• Developed and maintained new and existing data analysis workflows utilizingSQL Server Integration Services, SQL Server Analysis Services and MicrosoftPowerBI.• Coordinated internal teams, consultants and customer teams in order to createEDI and CSV/FTP data integrations between Dainese and our customers. Show less

Sales and Operations Planning Associate

• Jun 2016 - Jul 2018

• Assisted the Director of Operations with the rollout and implementationDynamics AX 2012 by creating detailed business and technical requirements forsubmission to Italian based developers.• Developed baseline forecasts with limited historical data from MicrosoftDynamics AX to influence purchasing decisions using Excel based workflows.• Partnered with the USA Controller to complete monthly reconciliation activitiessuch as intercompany purchases, end of year inventory counts, and sales receiptsfrom 7 retail stores.• Lead and coordinated a team to complete multiple end of year inventory countsof over 24,000 items.• Trained and supported new and current employees on their new roles usingDynamics AX 2012. Show less

Marketing - Operations Intern

• Aug 2015 - Jun 2016

Marketing:• Support the Marketing department during daily operations: Social Media, Advertising, Trade Marketing, Public Relations and Media Relations, Events. • Maintained the Shopatron E-Commerce platform for AGV USA and Dainese USA.• Supported the marketing team with graphic design for timely sales and marketing material.• Lead the racer support program for riders that did not qualify for full sponsorship. This entailed using Microsoft Navision and more recently Microsoft AX.• Trained for Microsoft Dynamics AX during full company ERP change over. • Developed an internship training manual for future interns.• Helped to develop and implement promotional leather cleaning service Save Your Skin program.• Developed invitation system and supported staff during two grand opening parties for D-Store Orange County.• Assisted in creating annual sales meeting presentation._______________________________________________________________Operations: • Developed a workflow strategy for a new profit center while considering several different departments.• Invoiced and credited customers using Microsoft Dynamics AX.• Created short reference manual for Warranty departments use of Microsoft Dynamics AX.• Helped to implement new warehouse workflow using Microsoft Dynamics AX.• Updated Excel based pricelist, order forms and Lightspeed files.• Supported inside sales team with ERP changeover, passing down information from Operations Manager.• Taught marketing intern replacement basics of Microsoft Dynamics AX. Show less

Freelance Photographer and Videographer

• Jan 2009 - Jul 2015

• Clients including: Hot Vw’s Magazine, Dirt Illustrated, Sandsports Magazine, Digital Power Media, Ivolve TV, Acorn Woods, and Racer X Magazine. • Planned and created short form interview videos for multiple clients, primarily in the off-road industry • Collaborated with clients and integrated their interests into a polished finished project. • Designed and implemented motion graphics into photos and video projects to create professional content. • Leveraged current social media best practices to promote new videos to the clients target audience. • Worked within a small, limited budget to complete each custom project. • Updated several sites using Drupal, Wordpress and Joomla. Show less