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Jennifer Ikeokwu

Customer Success Officer |Loan Officer at BlueRidge Micro Finance Bank

Contact Information

us****@****om

(386) 825-5501

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Location

Lekki, Lagos State, Nigeria, NG

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Customer Success Officer |Loan Officer
- Jan 2021 - Present
* Keep track of assigned accounts to identify and collect payment on overdue bills. * Locate and contact clients to talk with them regarding payment plans. * Negotiate payoff deadlines and recommend repayment options. *Building loyalty to ensure long-term client retention, sustainable relationships, and trust with customer accounts through open and interactive communication * Recover outstanding payments and overdue charges. * Update the client's account status and database regularly. * Handle customer questions and inquiries. * Investigate unresolved discrepancies in clients' accounts. *Comply with requirements of debt collection when no payment agreements are reached. * Reports directly to Supervisor on progress. made and escalated issues accordingly *Resolve problems of customers over the phone/email. *Escalate issues appropriately and drive them to resolution. *Improve customer relationship management by fostering cordial communication with customers. Show less

Administrative Officer
- Jan 2018 - Dec 2020
• Coordinated and reported on activities and required resources to ensure cost-efficient and quality service delivery from administrative support functions. • Helped ensure administrative systems, processes, and policies are in line with spa standards. • Engaged with relevant external stakeholders, and service providers, on assigned administrative matters and helped ensure required authorizations and documents are up-to-date. • Coordinated the efficient use of assets and rented facilities. Helped ensure fully compliant procurement of office materials and asset management systems. • Helped identify safety issues and ensure a safe and sound work environment. • Coordinated the provision of travel and logistics support and services to staff and visitors. Show less

Abia State University Uturu
Bachelor of Science - BS.c, Animal and Environmental Biology

2008 - 2012

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