Experience

Al Hazm

• Qatar
• Leasing Non-residential Real Estate
• 100 - 200 Employee

• Guest Relations Senior Supervisor

  • Nov 2018 - Present

  Customer Service Senior Supervisor • Oversee the customer service department of all employees for the call center and reception desks. • Review call center standards with employees periodically to help achieve more successful customer service interactions and solutions. Have a 98 percent resolution rate with the department by managing calls appropriately, stepping in when needed, and escalating situations at times to upper management. •Created a new training manual for call center customer service representatives that streamlined the process of answering tough questions. • Answer an average of 50 calls per day in a high-volume call center environment. • Resolve customer complaints and ensure calls are handled professionally and promptly. • Contributed to the company's highest quarterly customer satisfaction rate of 92%. • Exhibitions supervisor, jewelry, perfumes, fashions. • Events coordinator. • Consistently earned "above average" or "excellent" on-call quality evaluations • Train and assist entry-level customer service officers by helping them improve their listening skills, communication, and multitasking abilities. Show less



AL Emadi Enterprises.

• Qatar
• Real Estate
• 100 - 200 Employee

• Valet Parking / Transportation In-Charge

  • Feb 2017 - Nov 2018

  Manage revenue and operating budgets while providing timely forecasts to finance team. Maintain weekly schedule for supervisors to ensure the necessary management coverage is in place. Develop and implement programs to improve guest and employee satisfaction. Develops incentives to create a highly engaged team environment Providing performance feedback to maximize team members potential Hiring, training and development of Parking Attendant staffWorking knowledge of parking operations. Leading team members by setting work expectations and leadership standards. Show less



Souq Waqif Boutique Hotels by Tivoli

• Qatar
• Hospitality
• 100 - 200 Employee

• Valet Parking Senior Supervisor

  • Jul 2013 - Dec 2016

  Provides guidance and improvement and implements necessary adjustments. Work in a fast paced environment and handle heavy workload that can present stressful situations. Work effectively under pressure and/or stringent schedule and produce accurate results. Schedules and directs staff in their work assignments. Regularly communicate and execute parking plan. Provides guidance and improvement and implements necessary adjustments. Work in a fast paced environment and handle heavy workload that can present stressful situations. Work effectively under pressure and/or stringent schedule and produce accurate results. Schedules and directs staff in their work assignments. Regularly communicate and execute parking plan.