Student

• Jun 2023 - Present

Customer Service Representative

• Apr 2021 - Jun 2023

Responsibilities: - Build sustainable business relationships and trust with customers through open and interactive communication - Provide accurate, valid, and complete information by using the right methods and tools - Handle customer inquiries and concern, provide appropriate solutions and alternatives - Work closely with team leaders to drive innovative solutions to meet business needs Awards: Top Performer Awardee, 2021 - exceeded target goals and garnered most number of passed metrics while collaboratively working with customers and different stakeholders. Perfect Attendance, 2021 - did not incurred unplanned absences and was able to report to work on and offsite. Medallia Champion, December 30, 2021 Show less

Concierge

• Jan 2020 - Feb 2020

Personally assisted guests with hotel and surrounding establishments information, luggage and parcels, parking and valet tickets, and nearby restaurant reservations. Personally assisted guests with hotel and surrounding establishments information, luggage and parcels, parking and valet tickets, and nearby restaurant reservations.

HRIM Representative

• 2019 - 2020

Vice President For Academic Affairs

• 2018 - 2019

Delivered projects and presented ideas that supports academic welfare of the students like business-related topics for ACLE (Alternative Classroom Learning Experience), course reviews, updated online library with PowerPoints lectures and other references, and online recognition for academic scholars. Delivered projects and presented ideas that supports academic welfare of the students like business-related topics for ACLE (Alternative Classroom Learning Experience), course reviews, updated online library with PowerPoints lectures and other references, and online recognition for academic scholars.

Marketing Officer

• 2017 - 2019

Marketing Officer, Young Entrepreneurs Convention (YEC), a multi-stage business competition that aims to train and encourage youth to come up with innovative business solutions held at UP School of Economics. Acquired various partnerships and sponsorships from various universities, institutions and leading brands like Bangko Sentra ng Pilipinas, UST, Ateneo, and San Beda student business organizations, Pacific Synergy Food and Beverage Corp. (SIP Water), Lazada, WhenInManila and among others. Show less

Guest Service Associate

• Apr 2018 - Jul 2018

Accommodated internal calls from in-house guests requests, in-house dining orders, and calls from other departments, and external calls for hotel inquiries and room reservations. Accommodated internal calls from in-house guests requests, in-house dining orders, and calls from other departments, and external calls for hotel inquiries and room reservations.