Shannon Funk, MS, MBA
Director of Human Resources at AllSafe IT- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Mary Lou Kohne
Shannon is the consummate professional.
Mary Lou Kohne
Shannon is the consummate professional.
Mary Lou Kohne
Shannon is the consummate professional.
Mary Lou Kohne
Shannon is the consummate professional.
Credentials
-
Certified Scrum Master (CSM)
Scrum AllianceJul, 2017- Nov, 2024
Experience
-
AllSafe IT
-
United States
-
Information Technology & Services
-
1 - 100 Employee
-
Director of Human Resources
-
May 2021 - Present
Manage company’s growth in a strategic and thoughtful manner, rewriting of SOPs, policies, procedures, agreements, and financial models. Responsible for recruitment, hiring, training and retainment of employees, as well as tool selection. Play a critical role in building and sustaining positive employee engagement through effective and efficient resolution of employee concerns, performance management, and other day to day people-related activities.• Successfully managed company growth by more than 30% in a six-month span including content creation and buildout of Learning Management System (LMS)• Implemented state compliant retirement program• Implemented Volunteer Time Off policy where employees still get paid while volunteering for their favorite charitable organization• Deployment of employee performance management system through the use of 1:1s, goal management and reviews that led to employee retention. Employees felt they finally had a growth path forward and consistent metrics to achieve and exceed.
-
-
Help Desk Operations Manager
-
Jan 2021 - Apr 2021
Led a global team with data driven decisions that align with business objectives. Provide IT support in an escalation situation to diffuse and coordinate resolutions. Adeptly leverage support tools, proven processes, and technology to effectively and efficiently provide IT services and solutions.• Led team to deliver 98% achievement of Service Level Agreements (SLAs)
-
-
-
Harkham Hillel Hebrew Academy
-
United States
-
Primary and Secondary Education
-
1 - 100 Employee
-
Director Of Information Technology
-
Jun 2020 - Sep 2020
Administered the strategy and execution of IT infrastructure. Managed technical projects and the delivery of networks, development, and disaster recovery systems, processes, and governance.• 100% converted classrooms to electronic classrooms for asynchronous and synchronous learning Administered the strategy and execution of IT infrastructure. Managed technical projects and the delivery of networks, development, and disaster recovery systems, processes, and governance.• 100% converted classrooms to electronic classrooms for asynchronous and synchronous learning
-
-
-
The Law Firm of Sadlowski & Besse LLC
-
United States
-
Law Practice
-
Consulting Director Of Information Technology
-
Apr 2014 - Oct 2018
Administered the strategy and execution of IT infrastructure. Managed technical projects and the delivery of networks, development, and disaster recovery systems, processes, and governance. • $10,000+ in startup costs saved and thousands of dollars in annual maintenance expenses avoided by migrating, installing, and managing an Office 365 environment to create security, compliance, and collaboration. • Created an initial and long-term budget, technology, governance, and processes for the startup of the firm. • Identified technologies to adhere to local, state, and federal guidelines while meeting corporate needs and aligning with the overarching strategy of the organization to ensure a secure environment without the expense of physical infrastructure or resources. • 50% increase in delivery time and only 25% of the allotted budget used by applying agile technology to migrate and maintain a WordPress website as well as social media profiles.
-
-
-
Microsoft
-
United States
-
Software Development
-
700 & Above Employee
-
Technical Account Manager
-
May 2015 - Apr 2017
Served as an advisor to premier support services clients. Forged strategic relationships with key stakeholders including IT leaders, CTO, CIO, and technology professionals. Justified transformation methods to drive customers to IT evolution while championing productive use of MS products. Surpassed internal metrics and customer quotas for usage and consumption. Assisted with project management on the vendor side to ensure success. • $200,000 in backup and storage costs mitigated by deploying OneDrive and SharePoint 365 cloud environment in lieu of network storage, onsite software, hardware, and licensing. • $100,000 saved in security support by leading Windows 10 upgrade projects for a global logistics company and a nationally recognized hospital to enhance security. • $25,000 in salary expenses eliminated by automating processes involved in business needs, security factors, governance, and interdependencies with other business solutions and systems. • 100% projection and reporting needs met without incident accomplished despite higher demand for computing resources during the 2016 Election Day results by identifying risks, load testing, and ensuring elevated level of support while sustaining constant communication with the customer. • 85% adoption rate of the OneDrive program achieved through consistent communication, training, and documentation for specific stakeholders. • 10% YOY increase in revenue fostered while earning recognition as district of the year by leading the team on hitting internal metrics that included customer satisfaction, service delivery, customer product usage, and customer revenue and by devising plans to support underperforming team members to meet goals.
-
-
-
University of Cincinnati Carl H. Lindner College of Business
-
United States
-
Higher Education
-
200 - 300 Employee
-
Director of Information Technology - Lindner College of Business
-
2000 - Jul 2014
Led departments in the design and implementation of new information systems. Conducted comprehensive research and analysis to resolve complex problems and amplify IT operations. Prepared and presented reports. Managed the IT staff including hiring, development plans, performance reviews, and terminations. Originated technical training programs. Spearheaded orientations. Determined IT standards for hardware and software. -Introduced ITIL service desk, catalog, and other ITSM elements from framework then supported university-wide adoption to drive customer satisfaction, decrease dropped calls, and improve the quality of service.-$25,750 in hardware and $10,000 in recurrent costs saved for four years by shepherding the “bring your own device” project that enabled more hands-on learning.-Won college and university awards for a commitment to servant leadership and outstanding customer service.-Led a $1.2 million classroom renovation project including budget and plan development to completion six weeks ahead of deadline and $100,000 below budget.-Served as a key decision maker and advisor on boards and committees to determine solutions for unit-level and university-wide issues. Convened 17 units to agree on hardware and software solutions that allowed for economies of scale to pay reduced prices and benefit from enterprise-level software.-Developed and established state-of-the-art video conferencing and web-enhanced course capabilities that produced $300,000 in initial revenue with continual increases by managing the distance learning resources.-Participated in the university IT strategy board to determine future of IT at university. Guided the principles and strategy to expand the distance-learning program and propel revenues.-Adopted agile methods such as scrum for an enterprise-wide content management system that enriched project flexibility, user input, and user satisfaction.
-
-
-
-
Asst. Director
-
Oct 2006 - Jul 2008
Worked with the founder of the program to engage companies and elicit commitment to the student learning experience as it related to opportunities in the information technology field and secure a minimum of $5K from each donor. Ensured Team Advisors had all information, materials, resources needed to fulfill their mentoring/coaching activities for their respective teams. Oversaw the educational aspects of program execution and ensured the optimal opportunity for achievement of learning objectives. Provided logistical support to the Program Director as needed in managing the overall program.
-
-
Education
-
2006 - 2011
University of Cincinnati College of Business
MS-IS, Information Systems -
2003 - 2005
University of Cincinnati College of Business
MBA, Information Systems -
1995 - 2000
University of Cincinnati College of Business
BBA, Information Systems and Accounting
Community
