Experience

Institute for HEALing, LLC (iHEAL)

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Billing Manager/Intake Director

  • Aug 2020 - Present

  Establish revenue cycle metrics to monitor, track, and report receivable status and activity Assist with compliance and accreditation programs Perform a variety of billing functions, including payment posting, processing of electronic EDI claims and EOBs, tracking and follow-up on outstanding or denied claims, and receivable management tracking and reporting Head any specialized projects related to financial management Obtain all Medicaid authorizations according to state laws Ensure accurate coding and billing Identify, report, and train staff on documentation processes, coding best practices, and related compliance matters Ensure stability in revenue cycle operations and cash flow from billing Provide billing, collections, and A/R follow-up reports regularly Develop time management and organizational skills to maximize productivity and efficiency Show less



HTI Management

• Westminster, MD

• Medical Specialist

  • Jul 2019 - May 2020

  Project Manager to setup and utilize InSync medical software to 15 facilities. Training and trouble-shooting of the InSync and Kareo software. Meet with physician monthly to go over any issues and resolves. Utilize accounting software to identify outstanding accounts (Kareo, InSync). Generate bills and invoices specific to customer accounts. Deliver invoices to clients via digital and traditional mail services. Process all payment using various pay services. Reconcile all payments with account. Generate monthly and quarterly reports. Show less



Pivot Physical Therapy, an Athletico Company

• Wellness and Fitness Services
• 700 & Above Employee

• Regional Director of Revenue Cycle Management

  • Feb 2001 - Jun 2018

  Expanded a revenue cycle hub from one facility to 100 facilities. Improved administration by compiling and analyzing data and identifying areas of improvement. Ensured HIPAA compliance. Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards. Maintained computerized record management systems to record and process data and generate reports. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Supervised and managed the daily activities of a clinical team consisting of 25 support staff. Skillfully managed facility operations as a functioning Director of Business Operations for a multi-million dollar healthcare company. Oversaw private and MCR billing and AR and verified that proper procedures were followed. Identified process improvements in the day-to-day functioning of the department. Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance. Communicated with potential hires to provide clarity on expected tasks, compensation and policies. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Reviewed job applications to identify, vet and recommend optimal candidates. Created and enforced HR policies and procedures across organization. Conducted job analysis and job evaluations, resulting in quality job specifications. Shadowed employees to determine accurate description of duties and skills required for each position. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Show less



HealthSouth

• Hospitals and Health Care
• 700 & Above Employee

• FOC/Administrative Assistant

  • May 1993 - Jan 2001