Technical Support Specialist

• May 2022 - Present

• Troubleshooting and resolving technical problems, documenting ticket actions and resolutions • Providing support to the customers and solving queries in case of data breach • Anticipating system alerts and incidents such as outages and system failures • Checking logs (radius) and tests results to find root cause of problem • Testing Network connectivity and configuration as per requirement • Troubleshooting VPN connection, investigating internal network faults, configuring residential and business grade routers • Identification of provisioning difficulties and facilitate proposed resolution to the customer in accordance with national procedures and action using core systems and processes • Answer incoming support calls and provide resolution within SLA using our call logging system • Provision accounts and access in line with security and approval processes • Application installation, upgrade, configuration, and support while helping customer over the phone or via Remote desktop support • Securely logging on to customer’s devices and educate them, when required • Actively Monitoring and responding to Service Requests, Change Requests, Held Orders, and access Seeker updates Show less

Customer Service Attendant

• Mar 2021 - Present

FYP

• Feb 2021 - Jun 2021

Re-building and Re-designing Enactus Website Re-building and Re-designing Enactus Website

Pen-Testing Investigation

• Jul 2020 - Nov 2020

Case Study Case Study

IT Support Representative

• Apr 2017 - Feb 2019