Jim Deal

Community Care Specialist 1 / EIP Interviewer 1 / Contact Tracer Public Health Institute at Public Health Institute
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Contact Information
us****@****om
(386) 825-5501
Location
US

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I was Jim's direct supervisor at Tracing Health - Public Health Institute. Jim has an excellent work ethic and easy-going, approachable manner. Jim was reliable and diligent in his work, paying attention to detail and completing all tasks before required deadlines. It would be my pleasure to work with Jim again in the future.

Todd Redford

It is my pleasure to enthusiastically recommend Jim Deal for employment with your organization. My name is Todd Redford, Deputy Director for a Portland based nonprofit, focusing on Public Health. I had the pleasure of working with Jim for over two years while he was a COVID-19 Case Investigator with PHI/Tracing Health. Of all the Case Investigators I’ve worked with; Jim is among the most dedicated and compassionate. Working together during the pandemic, Jim proved to be quick, compassionate, and diligent in his work. His collaboration with leadership and his coworkers were truly impressive, and his ability to adapt to the constant changes of the pandemic were extraordinary. He also possesses that rare skill to transfer his experience to new teammates and make their onboarding process truly successful. Jim’s passions extend well beyond the office as well. During our almost 2 years working together, Jim brought his authentic self to every meeting and team activity. We all learned of his love of baseball & squirrels, and how skilled he is at making new team members feel comfortable in their new job. I am confident without reservation that Jim would be an excellent fit for your organization. His dedication to his work and his exceptional customer service skills will make him a valued and productive member of your team.

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Credentials

  • Difficult People: Can't Change Them, so Change Yourself
    Skillsoft
    Apr, 2021
    - Nov, 2024
  • COCA Call – What Clinicians Need to Know About Johnson & Johnson's Janssen COVID-19 Vaccine
    CDC TRAIN
    Mar, 2021
    - Nov, 2024
  • Controlling Conflict, Stress, and Time in Customer Service
    Skillsoft
    Mar, 2021
    - Nov, 2024
  • Facing Confrontation in Customer Service
    Skillsoft
    Mar, 2021
    - Nov, 2024
  • COVID-19 Vaccine Training: General Overview of Immunization Best Practices for Healthcare Providers - WB4460
    Public Health Institute TRAIN
    Feb, 2021
    - Nov, 2024
  • Covid-19 Vaccine Training: General Overview of Immunization Best Practices for Healthcare
    CDC TRAIN
    Feb, 2021
    - Nov, 2024
  • Mayo Clinic Q&A: Managing Stress and Anxiety During COVID-19 Pandemic
    Skillsoft
    Feb, 2021
    - Nov, 2024
  • Moderna COVID-19 Vaccine: What Healthcare Professionals Need to Know (Web Based) WB4464
    CDC TRAIN
    Feb, 2021
    - Nov, 2024
  • Pfizer-BioNTech COVID-19 Vaccine: What Healthcare Professionals Need to Know (Web Based) - WB4461
    Public Health Institute
    Feb, 2021
    - Nov, 2024
  • Harassment Prevention for US Employees- Office 2
    Skillsoft
    Oct, 2020
    - Nov, 2024
  • COVID-19 Contact Tracing
    Johns Hopkins University School of Education
    Jun, 2020
    - Nov, 2024
  • HIPAA Privacy Essential
    Public Health Institute
    Jun, 2020
    - Nov, 2024
  • Adult Mental Health First Aid USA
    National Council for Behavioral Health
    Dec, 2020
    - Nov, 2024

Experience

    • United States
    • Non-profit Organizations
    • 500 - 600 Employee
    • Community Care Specialist 1 / EIP Interviewer 1 / Contact Tracer Public Health Institute
      • Jun 2020 - Present

      • Participate in provided training to become familiar with scripts, COVID-19 health education concepts, and PHI procedures. • Follow scripts and procedures when communicating with cases (people newly diagnosed with COVID-19), contacts (people who have been in close contact with cases), and members of the public seeking information about COVID-19 vaccines. • As directed by local public health department, help cases recall everyone with whom they have had close contact during the timeframe while they may have been infectious; call contacts of cases to discuss potential exposure and provide education, and monitor cases and contacts daily for the duration of their isolation or quarantine period. • Call cases and contacts to gather information; provide health education and information on isolation and quarantine guidelines; refer individuals to COVID-19 testing; and offer resources to support adherence to quarantine and isolation guidelines. • Accurately enter information collected during calls into the relevant database according to PHI procedures. As directed by supervisor, research and correct data errors in databases. • As directed by local public health department, schedule vaccine appointments for individuals and organizations according to eligibility and prioritization by the local jurisdiction. • Respond to emails, incoming calls and voicemails left on PHI and/or health department inquiry hotlines by providing general COVID-19 health education, referrals for quarantine and isolation resources, vaccine information, scheduling vaccination appointments, and other related matters. • Refer callers who need medical attention or medical information support to the appropriate medical resource. Certified - Adult Mental Health First Aid USA from National Council For Behavioral Health. ** See additional Licenses and Certifications

    • United States
    • Real Estate
    • 200 - 300 Employee
    • Real Estate Broker
      • Nov 2001 - Jul 2021

      Strategic Consulting, including sales strategy development. Assisting home buyers and sellers with one of their largest assets in life. If you are currently a homeowner you will want to register to receive my FREE automated Property Investment Profile report. This FREE monthly report will give you market updates on ACTIVE, PENDING, and SOLD homes in your area. Strategic Consulting, including sales strategy development. Assisting home buyers and sellers with one of their largest assets in life. If you are currently a homeowner you will want to register to receive my FREE automated Property Investment Profile report. This FREE monthly report will give you market updates on ACTIVE, PENDING, and SOLD homes in your area.

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Real Estate Specialist
      • Apr 1996 - Nov 2001

      Helping Buyers and Sellers with some of the largest assets they have in life! Helping Buyers and Sellers with some of the largest assets they have in life!

    • Computers and Electronics Manufacturing
    • 400 - 500 Employee
    • Sales Professional
      • Mar 1989 - Mar 1996

      Electronic sales specialist continually finishing each year in the top 10% of the company, and salesman of the year for the company in 1998. Electronic sales specialist continually finishing each year in the top 10% of the company, and salesman of the year for the company in 1998.

  • Electronic Entertainment - Honolulu
    • Honolulu, Hawaii, United States
    • Retail Electronic Sales Mgr
      • Feb 1985 - Feb 1989

      Store Manager of an Elite Electronics Automobile and Cellular retail business located in Aiea, HI. In charge of 6 sales professionals and 6 automobile installation employees. Completed all tasks and special assignments with an efficient, quality-driven approach. Inventory control. Increased profits through effective sales training and troubleshooting profit loss areas. Store Manager of an Elite Electronics Automobile and Cellular retail business located in Aiea, HI. In charge of 6 sales professionals and 6 automobile installation employees. Completed all tasks and special assignments with an efficient, quality-driven approach. Inventory control. Increased profits through effective sales training and troubleshooting profit loss areas.

    • United States
    • Graphic Design
    • Warehouse Manager
      • Feb 1983 - Jan 1985

      Warehouse Manager in charge of 4 employees; shipping and ordering, receiving, stocking, displaying, and overall responsibility and accountability of the store's inventory. Warehouse Manager in charge of 4 employees; shipping and ordering, receiving, stocking, displaying, and overall responsibility and accountability of the store's inventory.

Education

  • Clark College
    Business; Business Management/Graphics, B
    1982 - 1983
  • Evergreen High School
    Graduated, A
    1979 - 1982

Community

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