Experience

The Home Depot Pro

• 100 - 200 Employee

• Product Manager

  • Jun 2018 - Present

  As a B2B product manager at The Home Depot, I'm responsible for defining the features and capabilities required to enable our customers to create a customized shopping experience their organizations use to purchase from homedepot.com/b2b. I'm responsible for building the product's feature roadmap and for prioritizing the build of those features. I'm accountable for the core metrics like revenue growth and adoption. Partnerships with other product managers representing areas of the business… Show more As a B2B product manager at The Home Depot, I'm responsible for defining the features and capabilities required to enable our customers to create a customized shopping experience their organizations use to purchase from homedepot.com/b2b. I'm responsible for building the product's feature roadmap and for prioritizing the build of those features. I'm accountable for the core metrics like revenue growth and adoption. Partnerships with other product managers representing areas of the business like sales, loyalty, marketing, customer care, store operations, security and numerous other business functions are absolutely critical to coordinating the release of new features and for communicating the capabilities made available by this product. The product's unique blend of customizations includes features from My Account, Search, Product List Pages, Product Detail Pages, Shopping Cart and Check-out. As such, I work with my core team of developers and UX designer to design and build most features, but also work directly with other engineering teams and attend their standup on a regular basis -Lead a cross-functional team with representatives from across the organization including UX, CX, engineering, architecture, customer care, marketing, and others. -Responsible for quarterly capacity planning -Bi-weekly stakeholder alignment & weekly core team updates -Develop the Vision for the product and supporting feature roadmap -Agile focus on delivering of MVP feature set supported by stories -Identify and measure KPIs to rate feature performance -Rapid prototype development as a proof of concept -Conducted market trial in 2020 Show less As a B2B product manager at The Home Depot, I'm responsible for defining the features and capabilities required to enable our customers to create a customized shopping experience their organizations use to purchase from homedepot.com/b2b. I'm responsible for building the product's feature roadmap and for prioritizing the build of those features. I'm accountable for the core metrics like revenue growth and adoption. Partnerships with other product managers representing areas of the business… Show more As a B2B product manager at The Home Depot, I'm responsible for defining the features and capabilities required to enable our customers to create a customized shopping experience their organizations use to purchase from homedepot.com/b2b. I'm responsible for building the product's feature roadmap and for prioritizing the build of those features. I'm accountable for the core metrics like revenue growth and adoption. Partnerships with other product managers representing areas of the business like sales, loyalty, marketing, customer care, store operations, security and numerous other business functions are absolutely critical to coordinating the release of new features and for communicating the capabilities made available by this product. The product's unique blend of customizations includes features from My Account, Search, Product List Pages, Product Detail Pages, Shopping Cart and Check-out. As such, I work with my core team of developers and UX designer to design and build most features, but also work directly with other engineering teams and attend their standup on a regular basis -Lead a cross-functional team with representatives from across the organization including UX, CX, engineering, architecture, customer care, marketing, and others. -Responsible for quarterly capacity planning -Bi-weekly stakeholder alignment & weekly core team updates -Develop the Vision for the product and supporting feature roadmap -Agile focus on delivering of MVP feature set supported by stories -Identify and measure KPIs to rate feature performance -Rapid prototype development as a proof of concept -Conducted market trial in 2020 Show less



Target

• United States
• Retail
• 700 & Above Employee

• Sr. Product Manager, B2B Connected Services

  • Feb 2015 - Jun 2018

  At Target, I was the product manager responsible for developing a cloud-based SaaS application used by Target, and its business partners (e.g. Apple) to manage wireless device purchases, service enrollment, and other account management functions for prepaid and postpaid contracts. Comprised of several modules, I was responsible for the Services Management portal which utilized a series of RESTful APIs to manage requests for activation, deactivation, and other service-oriented… Show more At Target, I was the product manager responsible for developing a cloud-based SaaS application used by Target, and its business partners (e.g. Apple) to manage wireless device purchases, service enrollment, and other account management functions for prepaid and postpaid contracts. Comprised of several modules, I was responsible for the Services Management portal which utilized a series of RESTful APIs to manage requests for activation, deactivation, and other service-oriented states. -Prototype development used to demo capabilities and secure funding and resources -Product roadmap for the services module of the multi-tenant platform -Established the set of features required to release an MVP of the portal -Wrote and prioritized users stories consumed by engineering The platform is live in Target and Apple retail locations in North America. Show less At Target, I was the product manager responsible for developing a cloud-based SaaS application used by Target, and its business partners (e.g. Apple) to manage wireless device purchases, service enrollment, and other account management functions for prepaid and postpaid contracts. Comprised of several modules, I was responsible for the Services Management portal which utilized a series of RESTful APIs to manage requests for activation, deactivation, and other service-oriented… Show more At Target, I was the product manager responsible for developing a cloud-based SaaS application used by Target, and its business partners (e.g. Apple) to manage wireless device purchases, service enrollment, and other account management functions for prepaid and postpaid contracts. Comprised of several modules, I was responsible for the Services Management portal which utilized a series of RESTful APIs to manage requests for activation, deactivation, and other service-oriented states. -Prototype development used to demo capabilities and secure funding and resources -Product roadmap for the services module of the multi-tenant platform -Established the set of features required to release an MVP of the portal -Wrote and prioritized users stories consumed by engineering The platform is live in Target and Apple retail locations in North America. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Sr Product Manager, Mobility Services

  • Feb 2013 - Jan 2015

  I served as mobile services SME for Accenture’s Mobility Services Platform which offers customers the ability to select from a suite of services to augment their existing operational product needs. -Lead product manager responsible for the development of a policy comparison application that served as a real-time competitive analysis and sales support portal for health insurance sales for BCBS in FL -Prototype development demonstrating the benefits of a managed mobility service for… Show more I served as mobile services SME for Accenture’s Mobility Services Platform which offers customers the ability to select from a suite of services to augment their existing operational product needs. -Lead product manager responsible for the development of a policy comparison application that served as a real-time competitive analysis and sales support portal for health insurance sales for BCBS in FL -Prototype development demonstrating the benefits of a managed mobility service for Comcast and now. -Worked with customers to establish baseline mobility services capabilities. -Developed proposals for future phase mobility services implementations Show less I served as mobile services SME for Accenture’s Mobility Services Platform which offers customers the ability to select from a suite of services to augment their existing operational product needs. -Lead product manager responsible for the development of a policy comparison application that served as a real-time competitive analysis and sales support portal for health insurance sales for BCBS in FL -Prototype development demonstrating the benefits of a managed mobility service for… Show more I served as mobile services SME for Accenture’s Mobility Services Platform which offers customers the ability to select from a suite of services to augment their existing operational product needs. -Lead product manager responsible for the development of a policy comparison application that served as a real-time competitive analysis and sales support portal for health insurance sales for BCBS in FL -Prototype development demonstrating the benefits of a managed mobility service for Comcast and now. -Worked with customers to establish baseline mobility services capabilities. -Developed proposals for future phase mobility services implementations Show less



Live Nation Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Sr. Manager of Mobile Services

  • Dec 2011 - Jun 2012

  -Product Manager responsible for defining and delivering a mobile interface to the existing POS in partnership with Los Angeles-based professional sports teams -The sale of seat upgrades, parking passes, and the ability to sell tickets/ ticket upgrades away from the venue resulted in a 7% incremental revenue upgrade over past capabilities. -Product Manager responsible for defining and delivering a mobile interface to the existing POS in partnership with Los Angeles-based professional sports teams -The sale of seat upgrades, parking passes, and the ability to sell tickets/ ticket upgrades away from the venue resulted in a 7% incremental revenue upgrade over past capabilities.



Blockbuster

• United States
• Retail
• 700 & Above Employee

• Senior Program Manager (contract)

  • Dec 2010 - Jun 2011

  Blockbuster - Sr. Product Manager (contract) 2010-2011, Los Angeles As the company was preparing a Chapter 11 filing, I was responsible for identifying areas of the mobile and web applications where quick, less complicated enhancements could produce (or increase revenues). Responsible for managing the relationships between the wireless carriers, and hardware OEMs (testing, new feature announcements, Gold Image burns). Implemented a content carousel that clearly displayed both… Show more Blockbuster - Sr. Product Manager (contract) 2010-2011, Los Angeles As the company was preparing a Chapter 11 filing, I was responsible for identifying areas of the mobile and web applications where quick, less complicated enhancements could produce (or increase revenues). Responsible for managing the relationships between the wireless carriers, and hardware OEMs (testing, new feature announcements, Gold Image burns). Implemented a content carousel that clearly displayed both owned and rented content. Customers received outbound messages for things like expiring rentals, pending recurring payments, and rental specials. Content recommendations were based on user demographics and previous rental history. Customer feedback about the changes was positive. DISH Network acquired Blockbuster in 2011. Show less Blockbuster - Sr. Product Manager (contract) 2010-2011, Los Angeles As the company was preparing a Chapter 11 filing, I was responsible for identifying areas of the mobile and web applications where quick, less complicated enhancements could produce (or increase revenues). Responsible for managing the relationships between the wireless carriers, and hardware OEMs (testing, new feature announcements, Gold Image burns). Implemented a content carousel that clearly displayed both… Show more Blockbuster - Sr. Product Manager (contract) 2010-2011, Los Angeles As the company was preparing a Chapter 11 filing, I was responsible for identifying areas of the mobile and web applications where quick, less complicated enhancements could produce (or increase revenues). Responsible for managing the relationships between the wireless carriers, and hardware OEMs (testing, new feature announcements, Gold Image burns). Implemented a content carousel that clearly displayed both owned and rented content. Customers received outbound messages for things like expiring rentals, pending recurring payments, and rental specials. Content recommendations were based on user demographics and previous rental history. Customer feedback about the changes was positive. DISH Network acquired Blockbuster in 2011. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Sr. Manager of Digital Media Services

  • May 2008 - Oct 2009

  Product Manager responsible for developing an automated digital supply chain solution that could be sold to digital rights owners like UMG and Sony. Managed existing outsourced digital supply chain business between UMG and Digiplug, growing revenues by nearly 5%. Lead a team of three (3) product managers tasked with establishing a set of MVP requirements for a SaaS platform enabling the likes of Sony and UMG to effectively manage and distribute their full-track music… Show more Product Manager responsible for developing an automated digital supply chain solution that could be sold to digital rights owners like UMG and Sony. Managed existing outsourced digital supply chain business between UMG and Digiplug, growing revenues by nearly 5%. Lead a team of three (3) product managers tasked with establishing a set of MVP requirements for a SaaS platform enabling the likes of Sony and UMG to effectively manage and distribute their full-track music assets.. Collaborated with product managers at Origin Digital to develop a SaaS VOD platform that geared toward enterprise consumption Show less Product Manager responsible for developing an automated digital supply chain solution that could be sold to digital rights owners like UMG and Sony. Managed existing outsourced digital supply chain business between UMG and Digiplug, growing revenues by nearly 5%. Lead a team of three (3) product managers tasked with establishing a set of MVP requirements for a SaaS platform enabling the likes of Sony and UMG to effectively manage and distribute their full-track music… Show more Product Manager responsible for developing an automated digital supply chain solution that could be sold to digital rights owners like UMG and Sony. Managed existing outsourced digital supply chain business between UMG and Digiplug, growing revenues by nearly 5%. Lead a team of three (3) product managers tasked with establishing a set of MVP requirements for a SaaS platform enabling the likes of Sony and UMG to effectively manage and distribute their full-track music assets.. Collaborated with product managers at Origin Digital to develop a SaaS VOD platform that geared toward enterprise consumption Show less



Clearwire

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• Digital Media Consultant (contract)

  • Sep 2007 - Apr 2008

  Consulting engagements focused on the mobile delivery and consumption of full track audio and video, and UI to support the consumer shopping experience. Consulting engagements focused on the mobile delivery and consumption of full track audio and video, and UI to support the consumer shopping experience.



Amp'd Mobile, Inc

• Los Angeles, CA

• Sr. Director

  • Mar 2005 - Aug 2007

  Summary: Responsible for defining the operational requirements for the pre-paid service Participated in the strategic product definition of amp’d postpaid voice and data services in Japan (KDDI) and Canada (Telus). Responsible for the definition and delivery of the prepaid product feature set for launch in both the United States and Canada, inclusive of the underlying voice and data services, MOD, and personalization products Summary: Responsible for defining the operational requirements for the pre-paid service Participated in the strategic product definition of amp’d postpaid voice and data services in Japan (KDDI) and Canada (Telus). Responsible for the definition and delivery of the prepaid product feature set for launch in both the United States and Canada, inclusive of the underlying voice and data services, MOD, and personalization products



IBM, Geneva, Convergys, Nextel

• Various

  • 1997 - 2005

  Other related industry experience Other related industry experience