Experience

The NPD Group

• Executive Director, Operations Client Service



The NPD Group

• United States
• Market Research
• 700 & Above Employee

• Executive Director

  • Jun 2022 - Present

• Director, Operations Client Service

  • Jul 2015 - Present



Avatar Solutions (now Press Ganey)

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Vice President of Operations

  • Jan 2013 - Jun 2014

  Responsible for the overall operations to deliver top quality products and services to clients. Specifically responsible for the leadership, guidance, and management of the firm’s Quality Data Services, Project Management, Patient Survey Operations and Quality/Compliance teams.

• Senior Director, Projects

  • Dec 2010 - Jan 2013

  Directed the firm’s Quality Data Services team and the Project Management team. Managed all aspects of project execution including client service, survey design consultation, administration, data delivery and analysis for all survey projects.



HR Solutions

• Manager, Quality Data Services

  • Oct 2009 - Dec 2010

  Managed the firm’s Quality Data Services team. The QDS team manages all aspects of survey design, administration, data delivery and quality control for all survey projects. Managed the firm’s Quality Data Services team. The QDS team manages all aspects of survey design, administration, data delivery and quality control for all survey projects.



IRI

• United States
• Market Research
• 700 & Above Employee

• Vice President Six Sigma and Quality

  • May 1993 - Oct 2009

  Managed complex programs including Six Sigma DMAIC process improvement/cost reduction projects. Led teams from project inception through project completion. Projects included focus on supporting corporate strategy and initiatives, cost reduction and benefits tracking, and sound measurement systems to monitor baseline process and on-going process improvements. Managed complex programs including Six Sigma DMAIC process improvement/cost reduction projects. Led teams from project inception through project completion. Projects included focus on supporting corporate strategy and initiatives, cost reduction and benefits tracking, and sound measurement systems to monitor baseline process and on-going process improvements.