Gussenna Washington

Massage Therapist at National Holistic Institute
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Contact Information
us****@****om
(386) 825-5501
Location
Long Beach, California, United States, US

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Elio Aguirre

I had the pleasure of working with Gussenna at the Los Angeles Newspaper Group. The Press Telegram was one of the divisions I reviewed and analyzed. Gussenna's work habits and abilities were outstanding. Her abilities to meet crucial deadlines were highly reliable, dependable and resourceful. She was a pleasure to work with. I highly recommend Gussenna to any organization.

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Experience

    • United States
    • Higher Education
    • 1 - 100 Employee
    • Massage Therapist
      • Oct 2020 - Present

    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Sep 2015 - Oct 2020

      • Provided customer service for mobile device users by troubleshooting their devices, accepting payments, and explaining billing inquiries. • Ordering, and checking order status of customer's orders. • Activating mobile devices. • Assisted colleagues, with troubleshooting difficult calls. • Referred customer to other services based upon their needs. • Minor Sales • Provided customer service for mobile device users by troubleshooting their devices, accepting payments, and explaining billing inquiries. • Ordering, and checking order status of customer's orders. • Activating mobile devices. • Assisted colleagues, with troubleshooting difficult calls. • Referred customer to other services based upon their needs. • Minor Sales

    • Bus Operator
      • Jan 2013 - Oct 2020

      • Memorize routes, transfer points, and fare structure for all lines. • Perform a complete pre trip inspection of vehicles and advise if repairs are necessary. • Collect fares, issue transfer tickets, and transport passengers seeking assistance. • Operate wheelchair lift and assist passengers with disabilities in safely boarding, riding, and exiting the bus. • Provided excellent customer service by safely transporting passengers to their destinations. • Memorize routes, transfer points, and fare structure for all lines. • Perform a complete pre trip inspection of vehicles and advise if repairs are necessary. • Collect fares, issue transfer tickets, and transport passengers seeking assistance. • Operate wheelchair lift and assist passengers with disabilities in safely boarding, riding, and exiting the bus. • Provided excellent customer service by safely transporting passengers to their destinations.

    • Account Executive Assistant
      • Nov 2008 - Jun 2010

      • Responsible for heavy typing, answering phones, and preparing correspondences. • Communicated with customers, employees, and other individuals to answer questions to disseminate or explain information, take orders, and address complaints. • Operated office machines such as photocopiers and scanners, facsimile machine, voice mail systems, and personal computers. • Prepared invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, database, and presentation software. Show less

    • United States
    • Real Estate
    • 300 - 400 Employee
    • Front Desk Attendant
      • May 2007 - Feb 2008

      - Monitor multiple-camera system to ensure building's security - General office skills including answering phones, filing, faxing, and using Microsoft office. - Provide extended building security by monitoring and controlling elevators, as well as ensuring all visitors and guest sign in and out and are announced upon arrival. - Activate and deactivate electronic access devices using a DSX system. - Monitor multiple-camera system to ensure building's security - General office skills including answering phones, filing, faxing, and using Microsoft office. - Provide extended building security by monitoring and controlling elevators, as well as ensuring all visitors and guest sign in and out and are announced upon arrival. - Activate and deactivate electronic access devices using a DSX system.

    • United States
    • Insurance
    • 700 & Above Employee
    • Service Counselor
      • Jan 2001 - Jan 2002

       Provide Excellent Call Center Customer Service.  Provide Excellent Call Center Customer Service.

    • United States
    • Restaurants
    • 700 & Above Employee
    • Shift Manager
      • Sep 1997 - Feb 2000

Education

  • National Holistic Institute
    CMT, Massage Therapy/Therapeutic Massage
    2020 - 2021
  • El Camino College
    Sociology
    2011 - 2013
  • Regional Occupational Program
    Certification, Medical/Clinical Assistant
    2000 - 2001
  • Long Beach Polytechnic High
    Diploma, High School/Secondary Diplomas and Certificates
    1997 - 1999

Community

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