Experience

CitrusAd

• Australia
• Advertising Services
• 200 - 300 Employee

• Client Solutions Manager

  • May 2022 - Present

  Tampa, Florida, United States • Provide world class service to retail clients, manage day to day communication and collaboration with external brands/suppliers and internal cross-functional team members. Develop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunities. Develop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth. • Support material creation from initial… Show more • Provide world class service to retail clients, manage day to day communication and collaboration with external brands/suppliers and internal cross-functional team members. Develop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunities. Develop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth. • Support material creation from initial sales pitch to campaign completion, including contract creation, marketing material ideation and overseeing creative and asset management. • Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork. • High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team) Show less



Fast

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Specialist

  • Sep 2021 - May 2022

  United States I bring care and a drive to make sure the customer is always satisfied with the support interaction. Acheive top notch CSAT and have an “always at the top of the pack” case velocity that sets the tone for the whole team. I’m willing to take on every problem, ticket, or chat with no hesitation and provide leadership to all team members. Beyond my day to day role, I have taken on the role of up-leveling the team by sharing new workflows and learnings, as well as pushing forward to develop new… Show more I bring care and a drive to make sure the customer is always satisfied with the support interaction. Acheive top notch CSAT and have an “always at the top of the pack” case velocity that sets the tone for the whole team. I’m willing to take on every problem, ticket, or chat with no hesitation and provide leadership to all team members. Beyond my day to day role, I have taken on the role of up-leveling the team by sharing new workflows and learnings, as well as pushing forward to develop new people and the onboarding processes. Show less



WHOOP

• United States
• Wellness and Fitness Services
• 400 - 500 Employee

• Leadership Development Program Coordinator

  • Apr 2021 - Sep 2021

  Leverage and advance the use of technology enablement to advance learning as an organization Create and manage the overall project to design and develop leadership programming

• Software Specialist

  • Sep 2020 - Sep 2021

• Membership Services Representative

  • Jul 2020 - Sep 2020

  Providing customers with a world class onboarding, and customer support experience.



Pure Barre

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Sales Manager

  • Jul 2019 - Jun 2020

  Brandon, Florida My duties as a Pure Barre Sales Manager include but are not limited to: • Lead generation including Social Media Marketing, Grass Roots Marketing, and personal networking • Hitting membership and retail sales KPI's monthly • Manage staff scheduling • Supervise and training of team of 3-5 Sales Representatives • Provide exceptional level of customer service at the studio to existing members via face-to-face service, phone and email • Become proficient at ClubReady software &… Show more My duties as a Pure Barre Sales Manager include but are not limited to: • Lead generation including Social Media Marketing, Grass Roots Marketing, and personal networking • Hitting membership and retail sales KPI's monthly • Manage staff scheduling • Supervise and training of team of 3-5 Sales Representatives • Provide exceptional level of customer service at the studio to existing members via face-to-face service, phone and email • Become proficient at ClubReady software & CRM to troubleshoot client account inquiries and possible sales opportunities • Utilize Cold Calling t0 prospects/leads to schedule barre class and enroll them in a membership • Drive and retain retail and membership sales Show less



FitOn Health (formerly, Peerfit)

• Wellness and Fitness Services
• 1 - 100 Employee

• Wellness Solutions Consultant

  • Jun 2017 - Jun 2019

  Tampa/St. Petersburg, Florida Area Peerfit connects employers, brokers and insurance carriers to local fitness experiences and wellness services. Let’s redefine wellness, together. Learn how to redefine wellness for your team at peerfit.com/wellness.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Customer Service and Sales Representative

  • Sep 2016 - May 2017

  Tampa, Florida



Sassy Soiree Event Coordination

• Senior Event Coordinator

  • Sep 2013 - Sep 2016

  Central Florida Area Coordinate details of events such as weddings, birthdays, anniversaries, and charity events. This includes but is not limited to: -Sales meetings to determine clients needs, budgets, and create client contracts -Calculate budgets and ensure they are adhered to. -Book needed vendors to supply services needed for day of event -Visit venue to plan layout of seating and decorations. -Create detailed timelines and schedules for months leading up to event and day of even activities



Life Time Inc.

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Operations Supervisor

  • Jun 2014 - Oct 2014

  Tampa, Florida My responsibilities as a supervisor entail: -Maintaining indoor and outdoor club cleanliness and safety by delegating daily maintenance tasks to my team of 8 team members -Ensuring staff responds to member questions using extensive knowledge of Life Time products, services, policies, and procedures -Assisting in ensuring policies and regulations are in compliance with OSHA regulations -Assisting in training team members through standard operating procedures, role playing… Show more My responsibilities as a supervisor entail: -Maintaining indoor and outdoor club cleanliness and safety by delegating daily maintenance tasks to my team of 8 team members -Ensuring staff responds to member questions using extensive knowledge of Life Time products, services, policies, and procedures -Assisting in ensuring policies and regulations are in compliance with OSHA regulations -Assisting in training team members through standard operating procedures, role playing, shadowing and providing feedback.

• Operations Team Member

  • Feb 2014 - Jun 2014

  Tampa/St. Petersburg, Florida Area My responsibilities as a Supervisor entail maintaining indoor/outdoor club cleanliness and safety by delegating daily maintenance tasks, ensuring staff responds to member questions using extensive knowledge of Life Time products, services, policies, and procedures, assisting in ensuring policies and regulations are in compliance with OSHA regulations, assisting in training team members through standard operating procedures, greeting and assisting clients with equipment and other general… Show more My responsibilities as a Supervisor entail maintaining indoor/outdoor club cleanliness and safety by delegating daily maintenance tasks, ensuring staff responds to member questions using extensive knowledge of Life Time products, services, policies, and procedures, assisting in ensuring policies and regulations are in compliance with OSHA regulations, assisting in training team members through standard operating procedures, greeting and assisting clients with equipment and other general questions, role playing with employees, shadowing and providing feedback.



Self-Employed Nanny

• Nanny

  • Aug 2010 - Feb 2014

  Tampa/St. Petersburg, Florida Area Responsible for maintaining an environment conducive to early development, the loving care, and well-being of the 3 children in my care. Duties also include the strict adherence to health and safety practices, observing and following set guidelines by the children’s parents, introducing story telling and games to promote physical and mental development, completing daily behavioral reports, and going out for walk and play activities. As a nanny working under pressure to very strict guidelines in… Show more Responsible for maintaining an environment conducive to early development, the loving care, and well-being of the 3 children in my care. Duties also include the strict adherence to health and safety practices, observing and following set guidelines by the children’s parents, introducing story telling and games to promote physical and mental development, completing daily behavioral reports, and going out for walk and play activities. As a nanny working under pressure to very strict guidelines in a fast paced and high stress environment. Show less



The Hut Bar and Grill

• Server

  • Feb 2006 - Aug 2010

  Madeira Beach, FL Working in the restaurant industry has prepared me with many skills for success with your corporation. It required me to have a hardworking attitude, organization skills, prepared me to work well with others, and have given me a very strong background in customer service



The Hut Bar and Grill Channelside

• Server

  • Aug 2009 - Jun 2010

  Tampa/St. Petersburg, Florida Area After being very successful at the first location of their restaurant, management thought that moving me too a larger more demanding location would be the most profitable for the business. I continued to work at both locations for a period of time while attending school full time. I did all the same duties and responsibilities but with a higher demand of customers.