Client Success Manager

• Jun 2023 - Present

Product Specialist

• Nov 2021 - Jun 2023

Client Experience Coordinator

• Feb 2021 - Nov 2021

VIP Tour Guide

• Jun 2017 - Dec 2020

Provide one-of-a-kind and individualized experiences for guests ranging from visiting families to corporate executives, foreign dignitaries, and high-profile celebrities (Jonas Brothers, Priyanka Chopra Jonas, Ariana Grande, Normani of Fifth Harmony, Emma Bunton of Spice Girls). Calculate daily summaries to accurately reflect billable tour hours and guest ratings. Cultivated signature experiences for guests to maximize memorable experiences. Increased sales revenues by converting 7-hour base… Show more Provide one-of-a-kind and individualized experiences for guests ranging from visiting families to corporate executives, foreign dignitaries, and high-profile celebrities (Jonas Brothers, Priyanka Chopra Jonas, Ariana Grande, Normani of Fifth Harmony, Emma Bunton of Spice Girls). Calculate daily summaries to accurately reflect billable tour hours and guest ratings. Cultivated signature experiences for guests to maximize memorable experiences. Increased sales revenues by converting 7-hour base tours into maximum of 14 hours per day and engaging repeat clientele, providing highest level of service to guests and developing exciting activities, tours, experiences, and dining options. Led and mentored candidates through on-the-job training, working with team to identify training needs for new tour guides.

Concierge

• Jun 2018 - May 2019

Researched and provided requested information to guests about local features. Made a variety of reservations for guests, such as dinner, spa treatments, golf tee times, and obtain tickets to special events. Offered tour, transportation and sightseeing arrangements to guests, proactively exhibiting the high level expected of Disney show quality and ensuring visitors were impressed during their stay. Achieved higher VIP tour bookings (ranging from $3-5k for 7 hours a day) and increased sales… Show more Researched and provided requested information to guests about local features. Made a variety of reservations for guests, such as dinner, spa treatments, golf tee times, and obtain tickets to special events. Offered tour, transportation and sightseeing arrangements to guests, proactively exhibiting the high level expected of Disney show quality and ensuring visitors were impressed during their stay. Achieved higher VIP tour bookings (ranging from $3-5k for 7 hours a day) and increased sales revenue by developing repertoire with guests and explaining magical offerings from recreational activities to VIP Tours and everything in between. Utilized Hotel Experience, CastApp, Lilo and A La Carte.

Front Desk / Pro Shop Attendant

• Sep 2016 - May 2017

Responsible for front desk reception and golf pro shop including (but not limited to) greeting and checking in players, answering phones, scheduling players for golf reservations, managing a tee sheet, collecting green fees and golf costs, selling items in the pro shop and assisting customers. Responsible for front desk reception and golf pro shop including (but not limited to) greeting and checking in players, answering phones, scheduling players for golf reservations, managing a tee sheet, collecting green fees and golf costs, selling items in the pro shop and assisting customers.

Attractions Hostess

• Jan 2016 - May 2016

Internship with the Disney College Program serving as an attractions hostess at The Haunted Mansion in Magic Kingdom. Participated in a multi-dimensional team that served 2,135 guests per day. Implemented four key elements for success: safety, courtesy, show, and efficiency. Engaged with guests to ensure a memorable and magical experience through exceptional guest service. Internship with the Disney College Program serving as an attractions hostess at The Haunted Mansion in Magic Kingdom. Participated in a multi-dimensional team that served 2,135 guests per day. Implemented four key elements for success: safety, courtesy, show, and efficiency. Engaged with guests to ensure a memorable and magical experience through exceptional guest service.

Receptionist

• Jan 2010 - Jan 2016

Performed front desk reception duties, greeting visitors, operating telephone switchboard, providing customer service, and assisting Admissions and Business Office departments. Maintained high degree of accuracy inputting patient information and receiving payments, resulting in solid record-keeping. Answered inquiries via phone or email, helping visitors and staff navigate system while providing high customer satisfaction. Performed front desk reception duties, greeting visitors, operating telephone switchboard, providing customer service, and assisting Admissions and Business Office departments. Maintained high degree of accuracy inputting patient information and receiving payments, resulting in solid record-keeping. Answered inquiries via phone or email, helping visitors and staff navigate system while providing high customer satisfaction.

Promotions

• Mar 2007 - Dec 2014

Working in promotions at Radio Disney Miami events in the South Florida area. Responsible for meeting with clients on-site, and preparing and executing on-site promotional event plans. Responsible for photography of events for recap presentations and media usage. Responsible for assisting high profile celebrities at special events. Working in promotions at Radio Disney Miami events in the South Florida area. Responsible for meeting with clients on-site, and preparing and executing on-site promotional event plans. Responsible for photography of events for recap presentations and media usage. Responsible for assisting high profile celebrities at special events.