Network Administrator

• Jun 2017 - Present

Network Administrator

• Jun 2017 - Present

Front Line Supervisor

• 2009 - Present

Manage, train, and lead up to 75 employees. Evaluate employee performance and perform feedback sessions to correct and or encourage job performance. Maintain $700 million government assets in a rapidly changing environment. Prepare and review reports for presentations and training programs. Expert time management skills constantly multitasking to accomplish numerous goals daily.Orchestrated initial certification/qualifications and recurring practical training for 150 employees. Critical to Organization’s 97% proficiency rate. Initiated performance reviews on multiple employees resulting in 3 employee promotions and 5 division awards. Prepared facility for 10 district headquarter events while maintaining operation/training standards. Resulting in no loss of training hours and zero safety issues. Talented instructor; trained 10 Chief Executive Officers proper inspection criteria. Great communication skills, developing material for quarterly meetings.¥ Superior inspector evaluating damaged components preventing $650 thousand dollars in damage.Assisted senior leadership in the development of operational strategies for dozens of objectives. Show less

Armament Technician Supervisor

• Nov 2015 - Present

Personal Banker

• 2007 - 2009

Performs a multifaceted retail-banking role. Contributes to the profitability and growth of the bank by participating in achieving goals for fee income, expense control, and referrals to profit centers, utilizing the full spectrum of banking services. Exercises discretion and judgment in resolving problems and answering questions. Ensures that the service mission is primary and the sales mission is supported, and takes actions necessary to build profitable and lasting household relationships with customers. Answers incoming calls from internal and external customers, with the goal of assisting them from start to finish whenever possible, by listening and asking appropriate questions. Transfers calls when the customer needs are beyond the scope of this position. Answers questions regarding customer needs, concerns, and completing complex transactions. Completes processes related to all commercial and retail banking products, including deposit, retirement, loan, bank card, electronic, and treasury management services. As the processes develop, performs basic lending functions such as accepting applications, loan interviewing, running credit reports, and making loan recommendations. Achieves goals set forth by Call Center Manager regarding sales ratios, number of calls answered, length of calls, or other goals set forth by management. Supports and participates in Bank marketing and promotional activities. Creates Quarterly Sales Plans and performs duties outlined in the Quarterly Sales Plan. Performs outbound sales calls to existing or new customers with a goal to strengthen or gain financial relationships. Maintains and updates internal records and logs as needed. Show less

Sales Associate

• 2004 - 2006