Experience

OvareGroup

• United States
• Advertising Services
• 1 - 100 Employee

• Brand Manager

  • May 2022 - Present

  Brand Manger at Baddle Pickleball. Brand Manger at Baddle Pickleball.



Logistics Done Right Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Managing Shareholder

  • Feb 2022 - Present

• President / Co-Founder

  • Feb 2019 - Feb 2022

  Found easy and affordable solutions for e-commerce sellers to manage their shipments from overseas and domestically. By outsourcing their logistics and providing inventory management software, Logistics Done Right clients gained a competitive advantage traditionally available only to much larger retailers.• As president of Logistics Done Right, I managed strategic client relationships daily. My client success team was the main point of contact for most of our clients and new leads. During my three-year tenure, LDR had a retention rate in the 90s.• Identified business targets, and business development opportunities including organic growth. Partnered with other 3PLs in the region that were up to 10 times LDRs size, resulting in recurring revenue that made up 10% of the company’s monthly revenue. The income came from referrals without much overhead, mainly just emailing and a few calls with the other 3PLs.• Built customer relationships at the executive, regional and local levels to support retention and growth of the existing business. Via productivity, efficiency, and client relationships three-year revenue grew 254%. Profit growth between the 2nd and 3rd year was 60%. LDRs first year was break even.• Lead pipeline and referrals increased it by 200%, between the 1st and 3rd year of business. LDRs cost varied between $1000 and $1500 yearly for marketing. Active clients rose 170% from year one to year three.



Marksman Refurbishment Service Center

• United States
• Transportation, Logistics, Supply Chain and Storage

• Customer Experience Manager

  • May 2017 - Feb 2019

  Managed long-term relationships with customers and guided them along their journey with Marksman RSC. Acted as the voice of the customer relaying customer feedback, insights, and metrics to internal teams.• As customer experience manager I translated customer stories into meaningful actionable recommendations, identified opportunities for new products and services needed, and created marketing content and posts on social media.• Laid a foundation that positively impacted revenue. Year over year revenue growth was 122%.• Ensured integrity of the brand voice, brand message, and mission throughout all communications, both internally and externally.• Onboarded new customers and revitalized Marksman’s customer experience resulting in year over year active user growth of 76%.• Monitored google analytics/google business profile and edited marketing strategy based on insights. • Developed Google AdWords and Facebook campaigns that had higher click-through rates than the industry average.



Macy's

• United States
• Retail
• 700 & Above Employee

• System Administrator

  • Sep 2016 - May 2017

  Responsabilities included leading assigned department projects; maintaining existing department databases and applications; training coordinators in the use of existing systems; acting as a department liaison regarding system outages and network problems, workload strategies, maintenance, upgrades, rollouts, troubleshooting, testing, and implementation; performing other duties as assigned.• Facilitated assigned projects; developed and executed test plans and time & action plans; maintained databases for Retail Services businesses.• Effectively supported Omnichannel businesses and outsourcing; made recommendations to management for improvement.• Identified training needs, opportunities, trends, brokens, fix-its; made training recommendations to Management.

• Service Recovery & Customer Service Representative

  • Oct 2015 - Sep 2016

  Applied problem-solving skills to resolve customer calls and concerns. Worked on a team research project and entered data relating to escalated customer issues• Communicated daily with customers, employees, and multiple departments to resolve customer logistics issues. Exceeded all performance measures in 2016.• Examined, analyzed, and interpreted business publications, technical procedures, and government regulations. Some of the computer programs include MSA, Fedgift, and Mainframe.• Research Project: Assigned to research 1700 escalated presidential customer concerns, so Macy's could improve on training representatives and other breakdowns in the customer service chain. Only four employees met the criteria to be chosen for this project



ForecastAthens

• Athens Weather Guru

  • Jan 2013 - Aug 2016

  Kept the Athens area informed on the latest breaking weather, mid-range forecast, and weather news.• Founded @ForecastAthens, an online weather Twitter account resulting in 3000+ followers• Informed students, faculty and Athens residents with daily updates of the local weather through Twitter• Achieved positive feedback from OU administration for accurate weather information• Featured in an article published in the Ohio University student paper “The Post” for strong content and presentation on social media



Hypeman Promotions

• Founder

  • 2013 - 2016

  Used communication and networking skills to plan, coordinate and execute community, private and business events, with an emphasis on digital marketing • Managed the event operations including, performing acts, contracting, budgets ($7500+) and set up.• Supervised production of events and work with event sponsors and internal/external teams.• Developed effective social networking, digital, and print ad campaigns to promote events.• Prepare proposals for sponsorship agreements to generate funding and resources for the events.Sold $20,000+ of merchandise in nine months (T-shirts, Jewelry, Sunglasses) and tickets through multiple social media outlets/channels via organic, and influencer partnerships. The location was a small college town with 18,000+ students. Managed two social media accounts during this time with 5000+ followers and worked with other accounts that had over 20,000 followers.