Deputy Staffing Operations Director

• Jul 2023 - Present

Executive Office Administrator

• Aug 2021 - Present

Proven office management, administrative, or assistant experience Knowledge of office management responsibilities, systems, and procedures Excellent time management skills and ability to multitask and prioritize work Attention to detail and problem-solving skills Excellent written and verbal communication skills Strong organizational and planning skills Proficient in Microsoft Office Knowledge of accounting, data, and administrative management practices and procedures Knowledge of clerical practices and procedures Knowledge of human resources management practices and procedures Knowledge of business and management principles Computer skills and knowledge of office software packages Office manager key skills & proficiencies: Communication, Analysis and Assessment, Judgment, Problem Solving, Decision Making, Planning and Organization, Time Management, Attention to Detail, Accuracy, Delegation, Coaching, Initiative, Integrity, Adaptability, Teamwork, Budgeting, Staffing, Supervising, Developing Standards, Process Improvement, Inventory Control, Supply Management, Creativity, Proactivity, Recordkeeping, Approachability, Proficiency in Microsoft Office, Coordination, Billing, Interpersonal Skills, Motivation, Empathy Show less

CEO Office Manager

• Jan 2019 - Present

Patient Relations Manager

• Jan 2018 - Present

I monitor an maintain all front office related daily activities. Duties include, but are not limited to Registration, medical records, Accounts receivable, Daily patient scheduling changes based on provider availability. Daily operational procedures and fundamentals as they related to patient relations and front desk interactions • Knowledge and understanding of all contracts with third party payers including Medicare and Medicaid. • Completes daily/weekly/monthly reporting to management, as needed. • Implements processes and action plans set forth by Practice Owner and Management. • Consistently maintains the accounts receivable from patients on a daily basis. • Understands and communicates contract specific issues with Billing Department and Financial Office Manager. • Communicates with physicians on daily activities affecting patient scheduling, registration, and insurance verification, as determined through practice processes. • Cross-trains as back-up with other office positions as required. • Participate in staff meetings at regular intervals for informative and educational purposes. • Provides guidance to help staff strengthen specific knowledge/skill areas needed to understand the front office activities. • Follows Best Practice requirements and responsible for education of staff in regards to these requirements. • Other duties as assigned based on business operational needs. Complete and evaluate all reports for the operational success of the registration, insurance verification, attorney liens, works compensation and accuracy of cash posting. Show less

Implementation Manager

• Jan 2016 - Aug 2016

• Provide world-class customer service as the primary point of contact for assigned customers. • Play to win as a team by supporting your colleagues as the back-up point of contact. • Project Management and application of critical thinking to ensure timely and accurate completion of tasks. • Own support requests for the first 30 days after launch, and coordinate a smooth transition during the 30-day post-launch handoff to Account Managers. • Exceed service level goals in customer response time and resolution. • Meet productivity goals outlined monthly and communicate pro-actively about plans to achieve the goals or anticipation of delays with strategy thinking to overcome delays. • High customer satisfaction rating through relationship building, leading to customer retention, upsells, and referrals. • Practice Branding and Development of digital marketing strategies. • Coordination of Pay per Click (PPC) strategy and development. • Coordination and implementation of Google Analytics, Yext Set-up, Yelp and other social branding webpages. Show less

Independent Consultant, Manager of Business Adminstration, Global Logistics

• Jan 2014 - Jan 2016

Independent consultations on office operations, and business activities Steam line techniques for SAP interface. Grew business and increased efficiency to the global shipping and delivery schedules, workloads, and project material. Developed, organized, and implemented training for new hire employees. Implemented procedures for reviewing all associated reports, (weekly, monthly and quarterly). Developed and implemented inventory control practice globally. Independent consultations on office operations, and business activities Steam line techniques for SAP interface. Grew business and increased efficiency to the global shipping and delivery schedules, workloads, and project material. Developed, organized, and implemented training for new hire employees. Implemented procedures for reviewing all associated reports, (weekly, monthly and quarterly). Developed and implemented inventory control practice globally.

Business Manager

• Oct 2011 - Sep 2013

• Responsible for all general office operations activities • Oversee Accounts Payable and Receivable transactions • Directly responsible for the development, organization and implementation of all project related documentation. • Review reports, preform statistical analysis, cost analysis and budget analysis of all project related items • Review of budget and cost elements associated with project and corresponding cost elements throughout the life of Project ( purposed 25 years, $2.1 Billion budget) • Review; analyze growth and development at all stages of project, through development, construction, energization, warranty and maintenance. • Experience in review and execution of miscellaneous energy related contracts, to include Power Purchase Agreement, Large Scale Generating Agreements and other utility scale contracts. • Knowledge and experience working with regulatory agencies to include PG&E, CAISO, NERC and other state related agencies in the production of large scale solar energy production Show less

Local Census Office Manager

• Oct 2008 - Oct 2010

• Responsible for the general supervision of 5 departments within the office. o Responsibilities include the planning, development, and successful implementation of census operations and field activities within the boundaries of Santa Barbra and San Luis Obispo Counties o Supervisory responsibilities included interviewing job candidates, evaluating employees and disciplinary action when necessary • Served as the Census Bureau’s representative by developing and maintaining good public relations with the news media, community leaders, and local government officials.• Promoted Census activities by preparing and presenting talks or formal speeches during public appearances and interacting with the media including radio and television interviews and events. • Responsible for continuous review and analysis of cost, quality and progress reports to make sure census operations were conducted within prescribed time schedules, budget allocations and quality standards. Show less

Asst. Manager of Field Operations (promoted to Local Census Office Manager)

• Oct 2008 - May 2010

Responsible for the general supervision of 5 departments within the office. Responsibilities include the planning, development, and successful implementation of census operations and field activities within the boundaries of Santa Barbra and San Luis Obispo Counties Supervisory responsibilities included interviewing job candidates, evaluating employees and disciplinary action when necessary Served as the Census Bureau's representative by developing and maintaining good public relations with the news media, community leaders, and local government officials.Promoted Census activities by preparing and presenting talks or formal speeches during public appearances and interacting with the media including radio and television interviews and events. Responsible for continuous review and analysis of cost, quality and progress reports to make sure census operations were conducted within prescribed time schedules, budget allocations and quality standards. Show less

Refractive Coordinator, OMA

• May 2007 - Mar 2008

•Monitor and Maintain Patient Relations for 7 Ophthalmologist •Planning/ Development/Implementation of Optometry based continued Education •Promote/Maintain/Increase Optometry based referrals to the Practice •Motivate and incentivize clinic staff to increase elective options offered within the clinic •Monitor and Maintain Patient Relations for 7 Ophthalmologist •Planning/ Development/Implementation of Optometry based continued Education •Promote/Maintain/Increase Optometry based referrals to the Practice •Motivate and incentivize clinic staff to increase elective options offered within the clinic

Director of Refractive Services

• Jul 2004 - May 2007

Directly responible for the day to operation in the elective services Department •Monitor and Maintain Internal and Direct Marketing •Organize, Coordinate and Train Practice Staff on Refractive options •Marketing/Advertising/Promotion of Refractive surgeries •Public Relation/Public Speaking for a uniformed branding of Practice •Promotion and Increase of Referral Networking Directly responible for the day to operation in the elective services Department •Monitor and Maintain Internal and Direct Marketing •Organize, Coordinate and Train Practice Staff on Refractive options •Marketing/Advertising/Promotion of Refractive surgeries •Public Relation/Public Speaking for a uniformed branding of Practice •Promotion and Increase of Referral Networking

Administrative Assistant

• Feb 2004 - Jun 2004

Monitor and maintain inventory. Data entry, Filing, updates to access data base Increase in logistic profit by 15% Monitor and maintain inventory. Data entry, Filing, updates to access data base Increase in logistic profit by 15%

Technical Support Specialist

• Dec 2000 - Feb 2004

Customer Service, to assist customers with the use of 23 UPS shipping software and hardware (ups.com, campusship.com, quantum view and many other web based applications) Proficient in all windows operating systems 95, 98, NT, 2000, XP, Vista. Knowledgeable in excel, access, Microsoft office and power point presentations. Customer Service, to assist customers with the use of 23 UPS shipping software and hardware (ups.com, campusship.com, quantum view and many other web based applications) Proficient in all windows operating systems 95, 98, NT, 2000, XP, Vista. Knowledgeable in excel, access, Microsoft office and power point presentations.