Business Analyst

• Feb 2022 - Present

Business Analyst

• Nov 2021 - Feb 2022

• Liasing with field staff to ensure field compliance as well as improving systems & processes to supplement their work.• Desktop review of documentation gathered from the field and comparing it to the VEU &ESS compliance requirements.• Assistance in the continuous improvement of the CRM software to mitigate compliancerisks and improve productivity.• Trouble-shooting issues and resolving non-compliance by communicating with field staffand amending site evidence.• Reporting feedback in relation to field staff productivity, compliance levels and customersatisfaction.• Handling complaints and communicating resolutions to customers and organising fieldstaff to rectify if required.• Potential site visits to conduct field audits on completed or upcoming projects.

Business Administrator

• Jun 2020 - Oct 2021

• Perform daily tasks and categorize priorates according to the jobs need to be done. • Managed Google analytics for online order process • Managed Inflow and Outflow of goods for various products • Documented all the order process from start to end • Analyzed business needs and implemented no ideas to improve business process • Coordinated with other team members to complete orders on time • Managed inventory and maintain stock data up to date • Managed Supply Chain Process from raw goods to final dispatch of deliveries

IT Analyst and Web Developer Intern

• Sep 2019 - Apr 2020

• Improvised ideas from present website • Analysed detailed requirements of the business and documented • Designed overview of website using balsamiq software and conducted review analysis from other team members • Planned step by step process for the final outcome • Collected and Researched data from various sources • Surveyed from customers to develop shaped website for business process • Improvised ideas from present website • Analysed detailed requirements of the business and documented • Designed overview of website using balsamiq software and conducted review analysis from other team members • Planned step by step process for the final outcome • Collected and Researched data from various sources • Surveyed from customers to develop shaped website for business process