Experience

Hotwire

• United States
• Internet Publishing
• 1 - 100 Employee

• Sr. Manager, Core and Emerging Businesses

  • Oct 2011 - Jun 2013

  Manager on Hotwire's Core and Emerging Businesses portfolio team responsible for Flights, Hotwire's Emerging Businesses and Hotel Distribution/API products.

• Product Manager, Partnerships & Distribution

  • Feb 2011 - Oct 2011

  Member of Hotwire's Innovation & New Business Development Team focused on extending Hotwire's inventory to new travel, non-travel and loyalty program partners.



OfferLounge, Inc.

• Co-founder

  • May 2007 - Oct 2010

  Co-founder of OfferLounge.com, a mobile and non-mobile website application offering mobile and printable coupon services to restaurants, spas and retail stores. Responsible for multiple aspects of the corporation including: • Overall product management and functionality design of the mobile and web versions of the LAMP application. • Designed product functionality and integration with Facebook Connect, Twitter and Foursquare API’s. • Design of management portal for OfferLounge… Show more Co-founder of OfferLounge.com, a mobile and non-mobile website application offering mobile and printable coupon services to restaurants, spas and retail stores. Responsible for multiple aspects of the corporation including: • Overall product management and functionality design of the mobile and web versions of the LAMP application. • Designed product functionality and integration with Facebook Connect, Twitter and Foursquare API’s. • Design of management portal for OfferLounge businesses. • Management and sourcing of all business development, marketing, partnership and legal aspects of the corporation. Show less Co-founder of OfferLounge.com, a mobile and non-mobile website application offering mobile and printable coupon services to restaurants, spas and retail stores. Responsible for multiple aspects of the corporation including: • Overall product management and functionality design of the mobile and web versions of the LAMP application. • Designed product functionality and integration with Facebook Connect, Twitter and Foursquare API’s. • Design of management portal for OfferLounge… Show more Co-founder of OfferLounge.com, a mobile and non-mobile website application offering mobile and printable coupon services to restaurants, spas and retail stores. Responsible for multiple aspects of the corporation including: • Overall product management and functionality design of the mobile and web versions of the LAMP application. • Designed product functionality and integration with Facebook Connect, Twitter and Foursquare API’s. • Design of management portal for OfferLounge businesses. • Management and sourcing of all business development, marketing, partnership and legal aspects of the corporation. Show less



Switchfly

• United States
• Software Development
• 1 - 100 Employee

• Vice President, Business Operations

  • May 2006 - Jan 2007

  Vice President of Business Operations responsible for the Customer Support and Business Operations teams of an on-line travel software company. Responsibilities included: • Managing the Customer Service/Help Desk team providing “follow the sun” support to EzRez clients. • Assisting Senior Management with prioritizing development of software feature requests for international clients in North America, Asia/Pacific and Europe. • Prioritizing and negotiating the deployment of localized… Show more Vice President of Business Operations responsible for the Customer Support and Business Operations teams of an on-line travel software company. Responsibilities included: • Managing the Customer Service/Help Desk team providing “follow the sun” support to EzRez clients. • Assisting Senior Management with prioritizing development of software feature requests for international clients in North America, Asia/Pacific and Europe. • Prioritizing and negotiating the deployment of localized EzRez software at clients such as: o American Airlines Vacations o Flight Centre (Asia/Pacific) o American Holidays (Europe) o Occidental Hotels (Latin America) o jetBlue o Westjet o American Express Travel Show less Vice President of Business Operations responsible for the Customer Support and Business Operations teams of an on-line travel software company. Responsibilities included: • Managing the Customer Service/Help Desk team providing “follow the sun” support to EzRez clients. • Assisting Senior Management with prioritizing development of software feature requests for international clients in North America, Asia/Pacific and Europe. • Prioritizing and negotiating the deployment of localized… Show more Vice President of Business Operations responsible for the Customer Support and Business Operations teams of an on-line travel software company. Responsibilities included: • Managing the Customer Service/Help Desk team providing “follow the sun” support to EzRez clients. • Assisting Senior Management with prioritizing development of software feature requests for international clients in North America, Asia/Pacific and Europe. • Prioritizing and negotiating the deployment of localized EzRez software at clients such as: o American Airlines Vacations o Flight Centre (Asia/Pacific) o American Holidays (Europe) o Occidental Hotels (Latin America) o jetBlue o Westjet o American Express Travel Show less



Hotwire

• United States
• Internet Publishing
• 1 - 100 Employee

• National Accounts Manager

  • Feb 2005 - May 2006

  Responsible for maintaining hotel supplier relationships between Hotwire and over 300 hotels in Mexico representing over $4 million in yearly revenues. Increased revenues from Mexico hotels by 70%. Overall responsibilities included: • Developing and maintaining relationship between hotels and Hotwire. • Growing sales of hotel’s inventory on Hotwire through development of promotions & merchandising.

• Senior Director of Information Technology - Corporate Services

  • Mar 2003 - Feb 2005

  Responsible for managing the teams supporting all of Hotwire.com’s internal systems, technical operations and services: Data Analytics/Business Intelligence (Data Warehouse), Oracle Financials, End User Helpdesk, Project Management and Business Analysis. Overall responsibilities included: • Managing team of Developers responsible for internal corporate projects (Oracle Financials migration, PCI compliance, SOX, data warehousing). • Managing team of Project Managers responsible for the… Show more Responsible for managing the teams supporting all of Hotwire.com’s internal systems, technical operations and services: Data Analytics/Business Intelligence (Data Warehouse), Oracle Financials, End User Helpdesk, Project Management and Business Analysis. Overall responsibilities included: • Managing team of Developers responsible for internal corporate projects (Oracle Financials migration, PCI compliance, SOX, data warehousing). • Managing team of Project Managers responsible for the implementation of cross-functional projects spanning Air, Hotel & Car Product teams; Marketing, Finance team; Web Operations, Customer Care and Legal. • Working with Senior Management and cross-functional teams to prioritize & negotiate project priorities for Hotwire; often resolving conflicts between technical, operational and product stakeholders.

• Director of Project Management Office

  • Sep 2000 - Mar 2003

  Developed a Systems Development Cycle (SDLC) governing the Design, Development, Testing, and Implementation of all of Hotwire.com’s technical projects. Responsible for the creation of tools and templates as part of the SDLC (e.g.; Functional Design, Technical Design, Test Plan, Issue Management, and Risk Management Templates). Overall responsibilities included: • Recruited and managed a team of Project Managers and Business Analysts responsible for managing technical projects utilizing… Show more Developed a Systems Development Cycle (SDLC) governing the Design, Development, Testing, and Implementation of all of Hotwire.com’s technical projects. Responsible for the creation of tools and templates as part of the SDLC (e.g.; Functional Design, Technical Design, Test Plan, Issue Management, and Risk Management Templates). Overall responsibilities included: • Recruited and managed a team of Project Managers and Business Analysts responsible for managing technical projects utilizing Hotwire’s SDLC. • Managed and created product requirements for major cross-functional projects such as the migration of Hotwire’s Air product from the Sabre GDS to Worldspan (now a Travelport company).



Excite@Home

• Technology, Information and Internet
• 1 - 100 Employee

• Program Manager

  • Jul 1999 - Sep 2000

  Program Manager primarily responsible for the management of Excite@Home's Y2K program. Program Manager primarily responsible for the management of Excite@Home's Y2K program.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Manager

  • Jul 1995 - Jul 1999

  Acting Director of Billing Services responsible for the operations of a billing center producing customer invoices representing $40 million in monthly revenues. Acting Director of Billing Services responsible for the operations of a billing center producing customer invoices representing $40 million in monthly revenues.



EDS

• Consultant

  • Sep 1989 - Jul 1995

  Responsible for documenting system requirements of a telecom service disconnection system for delinquent accounts. Additional responsibilities included planning and executing system test for the new disconnection system. Responsible for documenting system requirements of a telecom service disconnection system for delinquent accounts. Additional responsibilities included planning and executing system test for the new disconnection system.