Experience

Rexam PLC

• United Kingdom
• Packaging & Containers
• 700 & Above Employee

• Accounts Receivable Representative

  • 2009 - Present

  Accountable for collection of all monies due for the Prescription division. Maintain an acceptable percentage of past dues as compared to total receivables. Developed a working relationship with Accounts Payables for each customer providing any information necessary to promote timely payments.

• Inside Sales Representative

  • 2007 - 2009

  Provided customer service support from explaining product benefits to quoting, order entry, and communication with customer regarding production scheduling and problem resolution.



Harbor Capital Advisors, Inc.

• United States
• Financial Services
• 100 - 200 Employee

• Financial Control Specialist

  • 2003 - 2007

  Reconciled Demand Deposit Account (DDA) for each fund and share class to assure all funds received and disbursed were accurate and timely. Discovered prior year checks that were still outstanding totaling >$150K. Proactively brought this to management attention. Researched and contacted each shareholder to resolve outstanding checks bringing total down to <$900 within nine months. Provided the majority of the departmental cross-training for new hires training >60… Show more Reconciled Demand Deposit Account (DDA) for each fund and share class to assure all funds received and disbursed were accurate and timely. Discovered prior year checks that were still outstanding totaling >$150K. Proactively brought this to management attention. Researched and contacted each shareholder to resolve outstanding checks bringing total down to <$900 within nine months. Provided the majority of the departmental cross-training for new hires training >60 people in three years. Updated and prepared training materials for Fund Impact. Coordinated and facilitated the training of 45+ people. Assisted Fraud Department by completing preliminary review of > 5,000 prior month inactive and dormant accounts, resulting in bringing review process current within one week.

• Shareholder Servicing Agent

  • 2002 - 2003

  Responded to shareholder inquires and concerns in order to provide accurate information to shareholders for use when deciding upon their investment futures. Received several shareholder compliments expressing appreciation for handling their issues and follow up.



Harbor Freight Tools

• United States
• Retail
• 700 & Above Employee

• Call Center Supervisor

  • Jan 2002 - Jun 2002

  Oversaw the day-to-day operation of newly opened call center. Developed all training and evaluation materials, operating procedures and policies for the center which opened January 2002. Developed training manual and trained the first 32 employees in three new hire classes. Prepared and delivered performance evaluations for all employees. Provided motivation to employees by incorporating an incentive and promotion program. Created several team related contests to encourage… Show more Oversaw the day-to-day operation of newly opened call center. Developed all training and evaluation materials, operating procedures and policies for the center which opened January 2002. Developed training manual and trained the first 32 employees in three new hire classes. Prepared and delivered performance evaluations for all employees. Provided motivation to employees by incorporating an incentive and promotion program. Created several team related contests to encourage employees to work together to increase magazine sales, which resulted in an increase of approximately 50% to70% in magazine sales during these promotions. Instituted a "Call Center Cash" incentive program to reward exceptional service and accomplishments with prizes or extra break time. Show less



ITW

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Customer Service | Clerical

  • 2001 - 2002

  Fielded calls from salespersons, customers, distributors and the corporate office. Received and checked orders for accuracy, while providing status reports to customers concerning ship dates and delays. Instrumental in retaining customers who were initially dissatisfied with the consolidation of the two plants resolving customer complaints or issues with diplomacy. Brought professionalism back to the position by maintaining a positive attitude during a difficult company… Show more Fielded calls from salespersons, customers, distributors and the corporate office. Received and checked orders for accuracy, while providing status reports to customers concerning ship dates and delays. Instrumental in retaining customers who were initially dissatisfied with the consolidation of the two plants resolving customer complaints or issues with diplomacy. Brought professionalism back to the position by maintaining a positive attitude during a difficult company transition. Show less



Southeastern Steel

• Accounts Receivable | Accounts Payable | Customer Service

  • 1999 - 2001

  Performed, managed and monitored the day-to-day duties of the Accounts Receivable department for a company of about 100 employees. Organized, developed and implemented the Accounts Receivable function and associated policies from the ground floor since receivables had not been worked on a routine basis reducing receivables by > $1MM. Stepped into to perform all facets of the Accounts Payable duties when the position was unexpectedly vacated.