Experience

TMG Mortgage Network

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Mortgage and Protection Adviser

  • Aug 2023 - Present



mhs homes

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Digital Communications Coordinator

  • Aug 2018 - Present

  I work within a small and busy communications team for Kent’s largest independent landlord. I create and champion digitally focused external and internal communications to customers, colleagues and stakeholders. I work closely with colleagues/teams across the business, building relationships and supporting their communication needs keeping them on brand and tone of voiced. • Website management using an Umbraco content management system. Continuously improving, updating, and monitoring content. • Redesign of website and customer portal. Briefing an agency and working closely with colleagues to refresh these digital channels to bring them on brand, streamline content, and enhance user experience. • Creating e-newsletters to build personalised email campaigns, reviewing analytics to assess effectiveness and improve future campaigns. • Multi-channel campaigns to help key messages reach all customers using digital and traditional methods of communications. Using the right channels for the right audience. • Reactive, sensitive and confidential communications such as press enquiries, health and safety and urgent service updates. • Proactive communications including campaigns, seasonal/cyclical communications, good news stories, community initiatives, stakeholder events, charity of the year, staff bulletins, surveys and service reviews. • Social media. Creating and monitoring of social media content (Facebook, Twitter, LinkedIn, Instagram). • User experience workshops. Testing digital services with users before they’re launched to gain customer insight, understand user needs, and inform future service improvements. • Data analysis. Using a variety of data to inform content changes, communications, and improve user journeys. Including Google Analytics, Survey Monkey, Formstack, Hotjar, colleague/customer feedback and customer contact data. • Supporting and organising internal and external events. Charity events, stakeholder events, training, workshops, colleague briefings. Show less



The Kent Foundation

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Marketing and Business Development Coordinator

  • Apr 2013 - Aug 2018

  An extremely varied and diverse role within the charity sector:• Marketing: Developing and promoting the awareness of the charitable business support activities of The Kent Foundation by utilising multiple communication channels. This includes website management, content creation and sourcing, email marketing, social media marketing (Facebook, Instagram, Twitter, LinkedIn), PR, event management and face to face marketing by attending business networking events/exhibitions/careers fairs.• Business Advice: Delivery of support to aid business creation, startup and growth. Being responsive to enquiries, building relationships by meeting with business owners on a one to one basis assessing their business support needs to enable provision of relevant ongoing support.• Volunteer Management: Recruiting volunteers, meeting with prospective volunteers to ensure understanding of the role, the application process and training. Providing ongoing support through regular communication, feedback and development events.• Training: Actively involved in the design, delivery, support and development of; Volunteer Mentor training; Business startup workshops/courses; Enterprise/self development workshops plus supporting external partner and project specific initiatives.• Event Management: Working individually and leading teams to promote and produce: An annual stakeholder event attracting 300 people; business startup courses; Volunteer Mentor training; volunteer development events; business networking events and specific partner/funded events.• Financial management: Bookkeeping, annual budgets, Trustee reports, project budget preparation and reporting, HMRC liaison and supporting Treasurer in creation of Annual Accounts and submission to Charity Commission. Show less

• Project Coordinator

  • Apr 2012 - Mar 2013

  The main responsibilities within this part time role role at business support charity The Kent Foundation included but are not limited to:• Under Eighteen Entrepreneurs – A €60,000 European funded project researching best practice in business support for those under the age of eighteen. Completing this project within a certain timeframe I lead this project by liaising with a French cross border partner to share best practice, recruited a researcher, arranged four cross border exchange meetings between partners, organised a dissemination event, budget management including gathering/reporting evidence to strict funding arrangements.• Researching and applying for charity funding including Big Lottery, Fidelity, Awards for All• Website, social media and email marketing management. Show less

• YourSpace - Project Administrator

  • Jan 2011 - Mar 2012

  YourSpace was a business incubator unit in Gravesend set up in Gravesend Old Town Hall to support young fledgling businesses. My main responsibilities in this part time role was to promote this initiative to Gravesend's young people and recruit them to occupy the premises. As a secondary objective I maintained existing and developed new contacts in the area who had an interest in the local business community promoting both YourSpace and business support services of The Kent Foundation.



Denby Pottery Company Ltd

• United Kingdom
• Glass, Ceramics and Concrete Manufacturing
• 100 - 200 Employee

• Sales Advisor

  • Jan 2010 - Apr 2013

  Ensuring customers felt welcome in the store with a friendly and supportive approach.I would provide advice, assistance and knowledge of the products ensuring customers felt valued and able to make informed, practical decisions about their purchase. Ensuring customers felt welcome in the store with a friendly and supportive approach.I would provide advice, assistance and knowledge of the products ensuring customers felt valued and able to make informed, practical decisions about their purchase.



Bacardi

• Bermuda
• Wine & Spirits
• 700 & Above Employee

• Brand Representative

  • Dec 2009 - Dec 2009

  I was responsible for visiting 12 supermarkets across North Kent to replenish stocks of Bacardi branded products. To maximise sales I would liaise with Department Managers to gain additional shelf and promotional space. I was responsible for visiting 12 supermarkets across North Kent to replenish stocks of Bacardi branded products. To maximise sales I would liaise with Department Managers to gain additional shelf and promotional space.



Market Force Information

• United States
• Market Research
• 300 - 400 Employee

• Mystery Shopper

  • Apr 2009 - Aug 2009

  Helping businesses to improve their customer experience by visiting stores and restaurants like any other customer whilst paying careful attention to details on customer service, store layout, cleanliness and products. I provided timely feedback through detailed reports including scoring, written descriptive information and suggested improvements. Helping businesses to improve their customer experience by visiting stores and restaurants like any other customer whilst paying careful attention to details on customer service, store layout, cleanliness and products. I provided timely feedback through detailed reports including scoring, written descriptive information and suggested improvements.



Woolworths

• Gillingham

• Sales Assistant/Responsible Person

  • Aug 2004 - Jan 2009

  A fast paced customer facing role dealing with customer enquiries/transactions whilst delivering exceptional customer service. This was paired with supporting departmental needs such as monitoring deliveries, stock replenishment, promotional set up and customer orders. The Responsible Person role involved additional training enabling me to take responsibility for the store in the absence of a store manager. Additional duties included: opening/closing and securing the store, managing additional evening shifts, managing Entertainment Department, access to the safe, completing regular health and safety risk assessments. I was in close liaison with store managers to ensure the best results were achieved from departments and staff. Show less