Policy & Privacy Analyst

• May 2014 - Present

Licencing Officer

• Nov 2013 - May 2014

Audit Specialist

• Jan 2012 - Feb 2013

Reporting to the Assistant Vice-president, Internal Audit, responsible for supporting the Audit Committee and Senior Management by providing them with complex/specialized analysis, recommendations, and information concerning activities reviewed. Promoted effective control and sound business practices via independent risk-based assurance services and consulting activities designed to add value and improve the organization’s operations. Responsibilities included: Reviewing and recommending enhancements to business processes which reduced the risk of fraud, increased operational efficiency, and ensured that controls over financial reporting processes were efficient and effective. Designing testing methodologies, testing operational processes and internal controls, and regularly reporting test results to operational management which lead to improvements in processes and controls.

Compliance Coordinator

• Apr 2003 - Dec 2011

Reporting to the Vice-President, Finance, responsible for the planning, development, implementation, and monitoring of compliance programs for Federated Insurance (and Federated Life Insurance until May 2005). Promoted prevention, detection and resolution of conduct that did not conform to federal and provincial laws and regulations. Ensured that business policies and practices of the company were carried out in an ethical manner. Key Accomplishments and Responsibilities: Researched and reviewed legislative changes from all Canadian jurisdictions and advised executive management of the effect these changes would have on existing practices and what responses were required. Subject areas included corporate compliance, licencing, unclaimed property, terrorist financing/AML, and corporate governance. Monitored regulatory bodies and advised executive management of changes to regulatory environments, the impact on existing practices, and what remedial actions were required. Tested operational processes and internal controls, and regularly reported test results to operational management which lead to improvements in processes and controls. As National Complaints Officer, oversaw all aspects of complaints procedures and independently investigated and reported to the President on customer complaints which resulted in enriched client relationships. As Business Continuity Manager, researched and created comprehensive business continuity and pandemic response plans and was leader of the business resumption team. As Privacy Officer, researched, created, and maintained the privacy policy and supporting materials which directed how personal information was collected, used, and disclosed and monitored and researched legal and social developments in privacy and reported to the executive management team on these and other privacy issues which resulted in increased compliance with regulator and customer expectations.