Raphael A.
Salesforce Administrator at Manifest & Company Inc. (Salesforce Consulting Partner)- Claim this Profile
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English -
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Yoruba -
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Igbo -
Topline Score
Bio
Eunice Sampson, FICRS, FSPIN, FNICA
Raphael is a sustainability enthusiast and professional. I have worked closely with him as members of the Nigerian Sustainable Banking Principles’ Steering Committee, anchored by the Central Bank of Nigeria. Raphael for over three years was one of the drivers of sustainable banking practices in the Nigerian banking industry. He is skilled in and committed to sustainability.
Celine Garnier-Kerr
I have known Raphael as his MSc Programme Leader and Reader while he studied his Master in Environmental Sustainability. During that time, Raphael demonstrated his ability to work independently with great enthusiasm. He showed himself to be intelligent and resourceful in tackling day-to-day problems and demonstrated a sound understanding of environmental sustainability principles and technologies when rationalizing some quite complex situations in Energy, Waste and Water management. I was especially taken by Raphael’s resourceful mind and independent work ethic. He read literature independently and generated interesting hypotheses. He showed good problem solving abilities overall while also arguing clearly and logically different concepts and ideas.
Eunice Sampson, FICRS, FSPIN, FNICA
Raphael is a sustainability enthusiast and professional. I have worked closely with him as members of the Nigerian Sustainable Banking Principles’ Steering Committee, anchored by the Central Bank of Nigeria. Raphael for over three years was one of the drivers of sustainable banking practices in the Nigerian banking industry. He is skilled in and committed to sustainability.
Celine Garnier-Kerr
I have known Raphael as his MSc Programme Leader and Reader while he studied his Master in Environmental Sustainability. During that time, Raphael demonstrated his ability to work independently with great enthusiasm. He showed himself to be intelligent and resourceful in tackling day-to-day problems and demonstrated a sound understanding of environmental sustainability principles and technologies when rationalizing some quite complex situations in Energy, Waste and Water management. I was especially taken by Raphael’s resourceful mind and independent work ethic. He read literature independently and generated interesting hypotheses. He showed good problem solving abilities overall while also arguing clearly and logically different concepts and ideas.
Eunice Sampson, FICRS, FSPIN, FNICA
Raphael is a sustainability enthusiast and professional. I have worked closely with him as members of the Nigerian Sustainable Banking Principles’ Steering Committee, anchored by the Central Bank of Nigeria. Raphael for over three years was one of the drivers of sustainable banking practices in the Nigerian banking industry. He is skilled in and committed to sustainability.
Celine Garnier-Kerr
I have known Raphael as his MSc Programme Leader and Reader while he studied his Master in Environmental Sustainability. During that time, Raphael demonstrated his ability to work independently with great enthusiasm. He showed himself to be intelligent and resourceful in tackling day-to-day problems and demonstrated a sound understanding of environmental sustainability principles and technologies when rationalizing some quite complex situations in Energy, Waste and Water management. I was especially taken by Raphael’s resourceful mind and independent work ethic. He read literature independently and generated interesting hypotheses. He showed good problem solving abilities overall while also arguing clearly and logically different concepts and ideas.
Eunice Sampson, FICRS, FSPIN, FNICA
Raphael is a sustainability enthusiast and professional. I have worked closely with him as members of the Nigerian Sustainable Banking Principles’ Steering Committee, anchored by the Central Bank of Nigeria. Raphael for over three years was one of the drivers of sustainable banking practices in the Nigerian banking industry. He is skilled in and committed to sustainability.
Celine Garnier-Kerr
I have known Raphael as his MSc Programme Leader and Reader while he studied his Master in Environmental Sustainability. During that time, Raphael demonstrated his ability to work independently with great enthusiasm. He showed himself to be intelligent and resourceful in tackling day-to-day problems and demonstrated a sound understanding of environmental sustainability principles and technologies when rationalizing some quite complex situations in Energy, Waste and Water management. I was especially taken by Raphael’s resourceful mind and independent work ethic. He read literature independently and generated interesting hypotheses. He showed good problem solving abilities overall while also arguing clearly and logically different concepts and ideas.
Credentials
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Salesforce Certified Service Cloud Consultant
SalesforceMar, 2023- Nov, 2024 -
Salesforce Certified Administrator (SCA)
SalesforceFeb, 2023- Nov, 2024 -
Diversity, Inclusion, and Belonging
LinkedInSep, 2021- Nov, 2024 -
Project Management bFoundation: Teams
LinkedInSep, 2021- Nov, 2024 -
Project Managent Foundations: Lessons learned
LinkedInSep, 2021- Nov, 2024 -
Sustainability Strategies
LinkedInSep, 2021- Nov, 2024 -
Investment Funds in Canada
Canadian Securities InstituteNov, 2019- Nov, 2024
Experience
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Manifest & Company Inc. (Salesforce Consulting Partner)
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Canada
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Technology, Information and Internet
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1 - 100 Employee
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Salesforce Administrator
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Jun 2021 - Present
• Build, configure, and automate technology solutions to deliver business value • Collaborate with stakeholders to define system requirements and customize CRM platform • Manage day-to-day support queue, troubleshooting issues and helping users in Salesforce • Creating new user profiles and training new employees on how to utilize the salesfprce application • Create users, roles, public groups, sharing rules and record level permissions to manage sharing access among different users. • Built Dynamic Reports and Custom Dashboards for the Client including Managing Apps, Roles, Profiles and Control Users Visibility within the Salesforce Application • Develop Custom Objects, Formulas, Workflow Rules, Process Builder and Validations to create and segmented email campaign management systems for Leads and Existing Customer based. • Mass transfer of large legacy data into the Salesforce org using in-built Salesforce tools such as Data Import Wizard and Data Loader • Create and update reports and dashboards for all business stakeholders • Maintain security settings, access settings, and permission sets Skills: Customer Relationship Management (CRM), Analytic Skills · Salesforce.com · Salesforce Lightning · Salesforce Training · Business Development · Salesforce Administration · Troubleshooting Skills Show less
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The Gracehills Event Inc.
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Edmonton, Alberta, Canada
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IT Support and Operations Specialist
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Aug 2019 - Jul 2021
• Managed basic level IT support for management and clients and achieved consistent rankings in monthly metrics such as call duration, frequency of calls, and customer satisfaction ratings • Maintained computer systems and databases and researching issues to resolve complaints, answer inquiries, and outline solutions • Provided technical support and problem resolution for company and clients • Responded in a timely manner to service issues an requests • Ensured optimal performance of management devices so that users can maintain a high level of productivity Show less
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Polaris Bank Ltd.
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Nigeria
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Banking
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700 & Above Employee
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Sustainability Analyst
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Dec 2015 - Jun 2019
• Developed reports or presentations to communicate the effectiveness of sustainability initiatives• Acted as a point of contact during audits conducted by regulatory officials in regard to company's Sustainability performance•Adressed organizational sustainability issues • Monitored special projects by aligning them with company goals• Involved in extensive research and keeping an up-to-date sustainability information for the benefit of the company• Aligned corporate citizenship strategies with sustainable development goals• Managed environmental, social and governance related activities• Administered non-financial, government and external relations projects• Facilitated sustainability literacy for internal and external clients• Delivered energy efficiency education & sustainable resource utilization to stakeholders. Show less
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Compliance Officer
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Jan 2014 - Dec 2015
• Improved employee awareness on management systems (information security and business continuity) by collaborating with external and internal ISO teams to deliver presentations, ensured employee adherence through consistent monitoring, evaluation and reporting. • Collaborated with stakeholders (involving personnel from the business process re-engineering, corporate planning & strategy and information technology) to address business progress issues. • Demonstrated health and safety practices by championing fire drill exercises at intervals within calendar year and engaged security personnel to drive full participation by employees • Maintained a steady cost for the Bank through effective contract management, leveraging excellent communication and negotiation with third party service providers • Escalated cases of suspected fraud on customers’ credit and debit cards by promptly reporting such incidences to the internal control and fraud investigation unit• Reduced losses by maintaining an excellent inventory on cards stock through proper documentation, accounting and security for the store room, and adequately shredding all expired or compromised cards in accordance with company policy• Responded to mails and ensured complaints are adequately investigated and resolved Show less
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UBA Group
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Nigeria
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Banking
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700 & Above Employee
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Customer Experience Specialist
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Jul 2007 - Sep 2011
• Ensured highest standard of customer service was given at all times. • Treated customer complaints face-to-face and over the telephone. • Analyzed management applications in order to detect the misuse of accounts. • Logged cases of account misuse in order to mitigate third party fraud. • Trained new employees for the cards department and managed a team. • Activated new debit cards, blocked and unblocked lost and/or stolen cards. • Managed escalated complaints promptly to ensure customer satisfaction & loyalty. Show less
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Education
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2011 - 2012
Edinburgh Napier University
Master of Science (M.Sc.), Environmental Sustainability -
2021 -
Trailhead by Salesforce
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1999 - 2005
University of Ibadan
Bachelor of Science (B.Sc.), Forest Resources Management
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