Experience

rCycle

• Canada
• Environmental Services
• 1 - 100 Employee

• Volunteer in Project Management

  • Sep 2023 - Present

  Toronto, Ontario, Canadá



GoLocal Virtual Events

• Canada
• Events Services
• 1 - 100 Employee

• Virtual Events Specialist

  • Jul 2023 - Present

  Toronto, Ontario, Canada GoLocal Virtual Events - Getting together. Evolved. Main services include; 1. Games and Activities that are great for team building, birthdays and coffee hours and more. 2. Keynote Speakers that are great for Town Halls, New Hire Orientations, and promoting key organizational values. 3. Virtual Meeting and Conferences. Event Coordinators support with planning, and groups are hosted in state-of-the-art interactive virtual spaces.



786 Marketing México

• Mexico
• Advertising Services

• Co-Owner - Branch Manager

  • May 2019 - Present

  Ciudad de México Identifying and pursuing new business opportunities to help the agency grow and increase revenue. Have excellent communication skills, both verbal and written. Highly organized and self-motivated. Manage of the time effectively, prioritize tasks, and work independently to achieve their goals. Develop and implement strategic sales plans to achieve company objectives and drive revenue growth. Build and maintain relationships with key accounts, acting as the primary… Show more Identifying and pursuing new business opportunities to help the agency grow and increase revenue. Have excellent communication skills, both verbal and written. Highly organized and self-motivated. Manage of the time effectively, prioritize tasks, and work independently to achieve their goals. Develop and implement strategic sales plans to achieve company objectives and drive revenue growth. Build and maintain relationships with key accounts, acting as the primary point of contact and to help them understand the value and benefits of the agency's services. Collaborate with cross-functional teams, including marketing, supply chain, and finance, to ensure successful execution of sales strategies. Negotiate contracts and pricing agreements with clients to maximize profitability. Prepare and deliver persuasive sales presentations to potential clients, showcasing product features and benefits. Monitor and analyze sales data to track performance and identify areas for improvement. Provide exceptional customer service and address any issues or concerns raised by clients in a timely manner. Coach and mentor junior sales team members to improve their performance and achieve sales targets. Coordinate all aspects of logistics, including shipping, inventory management, and order fulfillment to ensure timely delivery to customers. Collaborate with internal stakeholders to align sales forecasts with inventory levels and coordinate production planning. Collaborated with the marketing team to develop effective sales strategies and promotional materials. Show less



Corporativo Aduanal Robles

• Mexico
• Wholesale Import and Export
• 1 - 100 Employee

• Business Development Manager

  • Nov 2017 - May 2019

  México Responsible for building and maintaining relationships with potential clients, generating new leads, and nurturing these relationships through regular communication and follow-ups. Additionally, responsible for developing and executing strategies to retain and expand existing clients. Resulting in a 36% increase in revenue, clients recovery 28% and cross-sales in a 30%. Deep understanding of the logistics and customs industry, and be able to provide expert guidance to clients on… Show more Responsible for building and maintaining relationships with potential clients, generating new leads, and nurturing these relationships through regular communication and follow-ups. Additionally, responsible for developing and executing strategies to retain and expand existing clients. Resulting in a 36% increase in revenue, clients recovery 28% and cross-sales in a 30%. Deep understanding of the logistics and customs industry, and be able to provide expert guidance to clients on shipping, customs clearance, and other related topics. Ensuring that clients receive timely and effective customer service, and for resolving any issues or concerns that arise. They should be able to manage customer inquiries and complaints with professionalism and empathy, and work collaboratively with other members of the company to resolve issues quickly and effectively. Manage relationships with logistics providers, negotiate contracts, and optimize transportation costs. Serve as a liaison between the sales team and operations team, ensuring effective communication and addressing inquiries and concerns. Monitor and analyze sales data, identifying trends and opportunities to drive revenue growth. Show less



Grupo 365

• Mexico
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Comercial & Customer Service Manager

  • May 2016 - Oct 2017

  México Responsible for building and maintaining relationships with potential clients, generating new leads, and nurturing these relationships through regular communication and follow-ups. Resulting in a 30% increase in revenue and 20% clients recovery. Project Management in the re-estructured of the Sales area and implementation of the Customer Service area that includes: Talent adquisiction, process and procedures manuals, objectives and results. Responsible for developing and executing… Show more Responsible for building and maintaining relationships with potential clients, generating new leads, and nurturing these relationships through regular communication and follow-ups. Resulting in a 30% increase in revenue and 20% clients recovery. Project Management in the re-estructured of the Sales area and implementation of the Customer Service area that includes: Talent adquisiction, process and procedures manuals, objectives and results. Responsible for developing and executing strategies to retain and expand existing clients. Deep understanding of the logistics and customs industry, and being able to provide expert guidance to clients on shipping, customs clearance, and other related topics. Ensuring that clients receive timely and effective customer service, and for resolving any issues or concerns that arise. They should be able to manage customer inquiries and complaints with professionalism and empathy, and work collaboratively with other members of the company to resolve issues quickly and effectively. Actively promoted sales by upselling and cross-selling related products to increase average transaction value. Generate Commercial Alliances with Forwarders and terminals. Develop effective marketing strategies and promotional materials for the corporation image and events. Show less



Bufete Mexicano de Aduanas, S.C. S.C.

• Mexico
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Sales Representative

  • Jun 2015 - May 2016

  México Responsible for following up on leads, preparing proposals/quotes and closing deals. Identify and prospect new business opportunities, resulting in a 25% increase in client base. Develop and maintain relationships with key accounts, ensuring high customer satisfaction and repeat business. Conduct consultative sales meetings with clients to understand their needs and provide tailored solutions. Exceed sales targets consistently, achieving a quarterly average of 120%… Show more Responsible for following up on leads, preparing proposals/quotes and closing deals. Identify and prospect new business opportunities, resulting in a 25% increase in client base. Develop and maintain relationships with key accounts, ensuring high customer satisfaction and repeat business. Conduct consultative sales meetings with clients to understand their needs and provide tailored solutions. Exceed sales targets consistently, achieving a quarterly average of 120% of the assigned quota. Utilize CRM software to track sales activities, manage leads, and generate accurate sales reports. Also be able to manage the time effectively, prioritize tasks, and work independently to achieve the company sales goals. Show less



Escultores de Éxito

• Public Relations Specialist

  • Jun 2014 - Apr 2016

  México Co-founder of the transformational company Escultores de Éxito, Coordinator and Public Relations. Intensive 100-day training to achieve extraordinary goals through Transformational Coaching.



XanGo

• Health, Wellness & Fitness
• 700 & Above Employee

• Independent Distributor

  • Apr 2013 - Nov 2014

  Ciudad de México y alrededores, México Project associated with entrepreneurs that allows in a short time and without investment risk to generate exponential residual passive income.



SCA - Hygiene and Forest Products Company

• Sweden
• Manufacturing
• 700 & Above Employee

• Supply Chain

  • Mar 2013 - Oct 2014

  Santa Fe, México DF SAP Implementation in the Supply Chain processes, support in the loading of DP for Central America, validation of weekly Factory Demand, new product registration views (Femcare). Master data update. Analyzed supply chain data, identified trends, and prepared reports to support decision-making and optimize inventory levels. Collaborated with suppliers to ensure timely delivery of materials and resolved any supply-related issues. Conducted regular audits to monitor… Show more SAP Implementation in the Supply Chain processes, support in the loading of DP for Central America, validation of weekly Factory Demand, new product registration views (Femcare). Master data update. Analyzed supply chain data, identified trends, and prepared reports to support decision-making and optimize inventory levels. Collaborated with suppliers to ensure timely delivery of materials and resolved any supply-related issues. Conducted regular audits to monitor compliance with quality standards and implemented corrective actions when necessary. Show less



Sandoz

• Switzerland
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Intern in the Sales Force Development and Productivity

  • Jan 2012 - Jun 2012

  MEXICO DF Analysis and registration of sales at the national level of regional managers and sales representatives of the Pharmaceutical industry. Reports and presentations of the sales of the different lines of products. Supporting the training area in the Sales Technique. Translation and preparation of training manuals for the Pharmaceutical Sales Representatives. Contact with suppliers, marketing and purchasing department.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Bilingual Customer Service Representative

  • Aug 2010 - May 2011

  MEXICO DF Attention (English/Spanish) to Hispanic and departmental credit card customers and life insurance sales. Respond to customer inquiries and provide assistance via phone, email, and live chat in a timely and professional manner. Resolve customer issues and complaints with a high level of empathy and understanding, ensuring customer satisfaction. Collaborate with cross-functional teams to address complex customer concerns, resulting in a 15% reduction in… Show more Attention (English/Spanish) to Hispanic and departmental credit card customers and life insurance sales. Respond to customer inquiries and provide assistance via phone, email, and live chat in a timely and professional manner. Resolve customer issues and complaints with a high level of empathy and understanding, ensuring customer satisfaction. Collaborate with cross-functional teams to address complex customer concerns, resulting in a 15% reduction in escalations. Identify opportunities to upsell and cross-sell products and services to customers, contributing to a 20% increase in revenue. Best seller for 3 consecutive months. Maintain accurate customer records and update information in the CRM database. Actively participate in training sessions to stay updated on product knowledge and customer service best practices. Show less