Fleet and Claims Manager

• Jun 2022 - Present

Fleet Manager

• Feb 2021 - Jun 2022

-Work closely with applicable departments for problem resolution-Primary liaison to obtain truck rental invoices from multiple vendors and enter charges into NetSuite -Direct contact for truck rentals and truck lease issues and inquiries between staff, independent contractors, and vendors-Process all levels of claims from multiple clients and manage/document through varies avenues-Review internal and external invoices to ensure compliance with policy leases and payment approvals-Escalate and direct new issues to the appropriate department or personnel

Corporate Executive Administrator

• Jun 2019 - Feb 2021

- Company-wide Insurance and Common Carrier claims investigating, processing, filing, training, and resolution with insurance agencies, claims adjusters, attorney's, home delivery customers, and company clients- Worker's Compensation claims monitoring and filing- Manage and facilitate claims subrogation for all clients and corresponding Common Carrier - Recoup monies by charging back supplies, apparel, and claims appropriately- Manage apparel and supply inventory documentation and distributon, adjusted chargeback sheet to accurately price items, approve and place all warehouse location supply orders, compare best cost savings amongst multiple vendors - Book travel reservations, ensure all levels of compliance are met prior to approval- Manage truck fleet, insurance compliance and reporting, book truck reservations, review invoices for accuracy, manage truck rental accounts, maintain and file rental agreements, negotiate truck rental contracts and costs, manage truck damage claims, 3rd party claims, associated claim injuries- Implemented new driver mileage log, pre-inspection truck photo requirement, truck rental tracking, and Employee Driver Compliance tracker- Consistently seek out new methods to protect business interests - Persistent in enforcing policies and compliance- Manage a wide variety of administrative tasks including new vendor accounts, contract drafting, fielding new business or recruiting calls- Work closely with other departments to access compliance changes and policy needs

Corporate Administrative Assistant

• Jun 2018 - Jun 2019

- Booked air, car, and hotel travel reservations - Set up new travel account- Successfully implemented and introduced cost savings amongst multiple departments: reimbursement from overpaid truck rental invoices, claims subrogation, applied discounts and coupons on travel, Quill-applied discounts for all applicable orders- Managed and booked truck rental reservations- Implemented the change from Cab Card to Insurance ID Card in OpenForce. Furthermore, required an Insurance ID card in addition to COI for any truck lease transfers- Implemented a compliance audit for travel teams - Introduced efficient note taking on deduction sheets - Insurance compliance and auditing of Independent Contractors, research I.C. insurance coverage status with corresponding insurance agent, pull I.C.'s when non-compliant- Corporate office supplies- Processed Independent Contractor chargebacks- Revamped Claim Report Form, Customer Letter of Release- Introduced the "Suspend" option for better compliance transparency in OpenForce- Started the paperless conversion filing project - Misc admin. duties: bank deposits, mail disbursement, lunch orders, route calls

Licensed Sales Account Manager

• Jul 2017 - Mar 2018

Completed online self-taught courses and obtained 4 insurance licenses in 1 month / Q3 2017, Q1 2018 Agency of the Month / Mastered five different software interfacing systems in three months; Salesforce.com within 1 month / Consistent, positive feedback from customers and prospects on relationship and account management skills• Maintained industry and product knowledge to aide in developing new accounts• Interviewed prospective clients to gather details to underwrite for insurance eligibility• Customized insurance packages to suit individual customer risks and exposures• Explained pros and cons of various insurance plans to cross-sell or upsell policies• Discussed product options and services for optimal customer engagement and retention• Input pertinent customer account data for future sales opportunities using Salesforce• Attended local events to network and generate new prospects; cold-call• Ensured accuracy and completeness of policy requirements and payment methods• Monitored and serviced new business accounts to ensure successful client transitions

Assistant Manager

• Feb 2014 - Mar 2017

Key Accomplishments: Achieved store sales bonus six contiguous months (9/2016-2/2017) / Top OneSight donation earner; OneSight South Florida District Captain (2016-2017) / Individually surpassed $100,000 in sales in the fourth quarter (2016) / Highest sales person exceeding $30,000 net sales (2015) / #1 Ranked Store - highest % of donations/transaction• Interviewed and hired candidates; conducted onboarding and ongoing training• Trained and managed employees in execution of tasks and to maximize sales• Directed and supervised employees in performance of serving customers• Maintained compliance of all staff in accordance with policies and procedures• Analyzed reports to identify product sales drivers for proper merchandising• Evaluated daily financial goals and customer traffic to plan for sales opportunities• Coordinated and planned sales promotions and advertising campaigns• Delivered excellent customer service throughout sales transactions

Retail Merchandiser

• Jul 2013 - Jan 2014

Ensured proper placement of product using planogram guidelinesTrained store staff brand compliance for different clientsScheduled and executed multiple store visitsCompleted recaps for each store visit as requiredAudited client stock and uploaded data via company websiteParticipant of a Wal-mart reset in Dallas, TX Ensured proper placement of product using planogram guidelinesTrained store staff brand compliance for different clientsScheduled and executed multiple store visitsCompleted recaps for each store visit as requiredAudited client stock and uploaded data via company websiteParticipant of a Wal-mart reset in Dallas, TX

Administrative Assistant

• Dec 2010 - May 2013

• Managed the V.P. of IT schedule, travel arrangements, office coordination, event planning• Delivered high levels of customer service to vendors, government clients, and company executives• Created and managed a work-flow process for promotion of new project ideas• Lead data entry specialist in a technical data conversion project• Set up online accounts to facilitate and minimize time for A/R payment processing by 80%• Responsible for monitoring and routing multi-line phone call system• Packaged and coordinated all shipping in most cost-effective method

English Language Assistant

• Sep 2009 - Jun 2010