Experience

FARAH TOUR & TRAVEL (FTT)

• Türkiye
• Travel Arrangements
• 1 - 100 Employee

• Senior Sales Executive

  • Aug 2023 - Present



امتلاك العقارية

• Türkiye
• Leasing Non-residential Real Estate
• 100 - 200 Employee

• Real Estate Consultant

  • Nov 2020 - Dec 2021



CNR Holding A.Ş.

• Türkiye
• Events Services
• 100 - 200 Employee

• Customer Relationship Management Specialist

  • Jul 2020 - Nov 2020



Competence Call Center

• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Customer Representative

  • Jan 2020 - Jul 2020

  Responded to customer inquiries coming through Whatsapp,online chat,telephone calls,and solved their problems. Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction. Liaising with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Applied highly effective selling skills while properly engaging and presenting solutions to customers. Offered advice and assistance to customers, paying attention to special needs or wants. Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. Met all customer call guidelines including service levels, handle time and productivity. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Show less



FARAH TOUR & TRAVEL (FTT)

• Türkiye
• Travel Arrangements
• 1 - 100 Employee

• Customer Sales Specialist

  • Nov 2014 - Jan 2019

  Present, promote and sell products/services using solid arguments to existingand prospective clients.Established, developed and maintained positive business and customerrelationships to ensure future sales.Resolved customer related issues efficiently maintaining high-quality service.Maintained routine and after-service communication with clients to assessoverall satisfaction, resolve complaints and promote new offerings.Implemented marketing and sales strategies and techniques, increasingrevenue and customer satisfaction.Achieved and consistently exceeded revenue targets through product andservice promotion.Achieved all sales goals for 3 years consistently.Preserved revenue streams by utilizing strong communication and negotiationskills, maintaining customer satisfaction.Supplied management with reports on customer needs, problems, interestsand feedbacks, competitive activities, and potential for new products andservices.Trained and mentored 5 new sales representatives. Show less

• Digital Marketing Assistant

  • Sep 2013 - Nov 2014

  Composed and posted online content in three languages for the company'ssocial media pages and website.Developed paid ads on social media platforms, achieving high reach.Managed and monitored the company's social media platforms,communicating with customers and replying to inquiries and comments.improved the speed of responding on social media platforms increaseingcustomer satisfaction.Communicate directly with clients and encourage trusting relationships.