Harlee Kramer
Customer Support Manager at American Solar- Claim this Profile
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Bio
Ben Weisblatt
I worked and directly managed Harlee both in Mediacity Social and then continuing in American Solar. Harlee brings all of the right experience, abilities and characteristics that a startup needs to succeed with customers abroad - specifically in the US. Harlee's courteous demeanor, along with her wittiness and goal-oriented approach makes it almost natural for her to succeed in any customer-facing role in the hi-tech sector - Account Management, Customer Success and Growth, or Retention. I'd highly recommend Harlee and would be happy to hire her again or work with her in any other capacity in the future.
Ben Weisblatt
I worked and directly managed Harlee both in Mediacity Social and then continuing in American Solar. Harlee brings all of the right experience, abilities and characteristics that a startup needs to succeed with customers abroad - specifically in the US. Harlee's courteous demeanor, along with her wittiness and goal-oriented approach makes it almost natural for her to succeed in any customer-facing role in the hi-tech sector - Account Management, Customer Success and Growth, or Retention. I'd highly recommend Harlee and would be happy to hire her again or work with her in any other capacity in the future.
Ben Weisblatt
I worked and directly managed Harlee both in Mediacity Social and then continuing in American Solar. Harlee brings all of the right experience, abilities and characteristics that a startup needs to succeed with customers abroad - specifically in the US. Harlee's courteous demeanor, along with her wittiness and goal-oriented approach makes it almost natural for her to succeed in any customer-facing role in the hi-tech sector - Account Management, Customer Success and Growth, or Retention. I'd highly recommend Harlee and would be happy to hire her again or work with her in any other capacity in the future.
Ben Weisblatt
I worked and directly managed Harlee both in Mediacity Social and then continuing in American Solar. Harlee brings all of the right experience, abilities and characteristics that a startup needs to succeed with customers abroad - specifically in the US. Harlee's courteous demeanor, along with her wittiness and goal-oriented approach makes it almost natural for her to succeed in any customer-facing role in the hi-tech sector - Account Management, Customer Success and Growth, or Retention. I'd highly recommend Harlee and would be happy to hire her again or work with her in any other capacity in the future.
Experience
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American Solar
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United States
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Renewable Energy Semiconductor Manufacturing
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1 - 100 Employee
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Customer Support Manager
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Feb 2021 - Jun 2022
Built and managed a customer support team in a start up environment that handled all company communications to ensure a positive and successful experience for our American customers and to maximize retention. Built and managed a customer support team in a start up environment that handled all company communications to ensure a positive and successful experience for our American customers and to maximize retention.
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MediaCity Social
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United States
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Advertising Services
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Technical Support Specialist
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Mar 2020 - Feb 2021
Managed all customer accounts while providing top notch customer support for our attorney and real estate clients while providing them with daily social media management. Responsible for maintaining a pipeline of 72 different legal professions and their social media needs as well as onboarded hundreds of clients into our media management system. Managed all customer accounts while providing top notch customer support for our attorney and real estate clients while providing them with daily social media management. Responsible for maintaining a pipeline of 72 different legal professions and their social media needs as well as onboarded hundreds of clients into our media management system.
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Community
