Jessica Nugent

Operations Assistant at Odysseys Unlimited
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Contact Information
us****@****om
(386) 825-5501
Location
Marlborough, Massachusetts, United States, US
Languages
  • English Native or bilingual proficiency
  • American Sign Langauge Elementary proficiency

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Experience

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Operations Assistant
      • Aug 2017 - Present

    • Operations Assistant
      • Aug 2017 - Nov 2020

      • Manage the preparation of customers' travel documents; itineraries, accommodation directories, visa requirements, suggested reading lists• Lead assistant responsible for emailing info request to customers and travel agents; invoices, passport verification forms, luggage restrictions, and tipping guidelines • Mailing and emailing cancellation documents • Mailing commission checks to travel agents• Responsible for the inventory, unloading and stocking of supplies and printed materials Show less

    • United States
    • Advertising Services
    • 500 - 600 Employee
    • Sales Coordinator
      • Feb 2021 - Apr 2021

    • Sales Operations Assistant
      • Dec 2020 - Jan 2021

    • Medical Device
    • 700 & Above Employee
    • Associate Marketing Coordinator
      • May 2016 - May 2017

      • Supported local education programs by organizing registrations, databases, and processing continuing education credit certificates provided through Dentsply Sirona • Took customer registrations over the phone, through email, and recently created web-registration • Ordered marketing supplies through warehouse distributors to send sales associates nationally and internationally • Handled shipping and returns of educational dental tools used in the continuing education courses • Created contact list of dental professionals to establish a selective marketing based email and mailing list through Salesforce.com • First person in company to take in web registrations through newly created web-site • Handled the entire Canadian sales teams’ supply orders, registrations, and shipment of supplies Show less

    • Marketing Intern
      • Jul 2015 - Sep 2015

      •Researched and created the design, writing, and management of email-blasts •Supported ArtWeek Boston event at the Beantown Jazz Festival, greeting customers, taking sales and handling of register, inviting attendees to paint rocks, and purchase our Art Blocks, which in turn allowed us to purchase art supplies for township schools in South Africa •Created daily social media posts which promoted the purchasing of Art Blocks, information regarding the artist who created the Art Blocks, information about the charity Art on a Mission supported Show less

    • Museums, Historical Sites, and Zoos
    • 1 - 100 Employee
    • Marketing Intern
      • Jan 2015 - May 2015

      • Created comprehensive marketing database of targeted external calendars, websites, blogs, social media contacts, partners, businesses and more • Increased viewership to the Society’s social media pages by 7% through daily social media posts, event announcements, blog updates, and creation of a Pinterest page • Assisted in writing, designing, and distributing monthly e-newsletters • Supported major events hosted by the Society, through handling registration, passing out lunches, cleanup and organization of event space Show less

  • Oceans Fleet Fisheries
    • New Bedford, MA
    • Clerical Assistant
      • Aug 2011 - Mar 2014

      • Managing employee records, including sensitive documents such as W-4’s, I-9’s, and work history forms, to assure accuracy and security above industry norms • Filing invoices and purchase orders of clientele and management for accounts receivable department • Processing airline, freight, and fuel billing in office-wide system • Creating and updating outlines and spreadsheets for company based accounts in cell phones, gas cards, and client contact data • Managing employee records, including sensitive documents such as W-4’s, I-9’s, and work history forms, to assure accuracy and security above industry norms • Filing invoices and purchase orders of clientele and management for accounts receivable department • Processing airline, freight, and fuel billing in office-wide system • Creating and updating outlines and spreadsheets for company based accounts in cell phones, gas cards, and client contact data

  • Paul & Dixon Insurance
    • New Bedford, Massachusetts, United States
    • Processor/Customer Service
      • Oct 2006 - Dec 2008

      • Handling the process of auto and homeowner endorsements and new policies • Mailing out Personal, Auto, and Commercial Line policies, both new and renewals • Conduct process and billing of Personal lines Auto endorsements and new policies • Taking in and submitting customer billing • Support and substitute for receptionist • Manage file-work of Personal Line claims, checking the status, mailing out claim payments, and claim surveys • Maintaining correspondence of mortgagees and leinholders, through binders, emails, and through the phone Copying, faxing, emailing Scanning items relating to clients into office-wide system Show less

    • Broadcast Media Production and Distribution
    • 1 - 100 Employee
    • Promotions Intern
      • Oct 2005 - Dec 2005

      • Organization of promotions office and closet • Stocking of supplies for promotional events for street team employees • Notifying prize recipients via telephone • Packing and shipping of prizes to contest winners • Preparation of Excel spreadsheets to organize vendor lists, • Maintain client records • Organization of promotions office and closet • Stocking of supplies for promotional events for street team employees • Notifying prize recipients via telephone • Packing and shipping of prizes to contest winners • Preparation of Excel spreadsheets to organize vendor lists, • Maintain client records

    • Additional Experience
      • 2004 - 2004

      Kitchen/Cleaning Assistant Next Generation Children's Centers (Sudbury, MA) October 2015- April 2016 • Responsible for dishes, laundry, cleaning of equipment and toys, meal distribution to classrooms, and maintaining organization and systems in the kitchen. Cashier/Sales Assistant Noerr Programs (Marlborough, MA) April 2014, December 2014 (Seasonal) • Customer service • Taking photos • Printing and editing photos • Clean up and breakdown of areas Cashier Benny’s Inc. (Wareham, MA) April 2009-August 2011 • Customer service • Answering telephones • Handling of returns and layaways • Clean up and breakdown of areas Event’s Worker The Green Company (Plymouth, MA) 2006-2009 (Various dates, seasonal) • Set-up and break down of different promotional sites and areas. • Client handling • Food Service • Traffic directing at promotional events Custom Framer/Sales Assistant Corner's Framing (Chestnut Hill, MA) December 2004-April 2005 • Consultative sales • Recommend picture frames to enhance the visual appeal of customer art Maintenance of the sales floor • Telephone and reception • Cutting of frame glass After-School Counselor YMCA Old Colony (Plymouth, MA) January 2004-August 2004 • Mentored, counseled and supervised adolescent children in the after school and summer programs • Liaison with parents to answer questions or resolve problems •Recording and reporting of incidents as required by state and program guidelines • Prepared snacks per the program guidelines • Planned and administered arts and crafts sessions Show less

Education

  • Emerson College
    Bachelor of Science - BS, Marketing Communications
  • Bristol Community College
    Communications
    2009 - 2010
  • The New England Institute of Art
    Associates of Science Degree, Radio-Broadcasting
    2004 - 2005
  • Plymouth South High School
    High School Diploma with Certificate, Graphic Design
    2000 - 2004

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