Lead Business Analyst

• Oct 2019 - Present

Working at IT department which focuses on digitizing the business processes of developing, producing, selling and distributing lubricants. • Provide coaching, guidance and instructions to business analysts and technical units. • Manage and/or collaborate with software suppliers, create weekly and monthly plans and assure plans work smoothly. • Prioritize requests and incidents according to their impact, urgency, benefit, and resource availability. • Review the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging. • Ensure compatibility and interoperability of in-house computing systems • Working with internal & external developers and consultants on SAP ERP, Hybris Commerce, C4C, Marketing projects. + Managed following projects; eCommerce Returns and Exchanges, Denied Party Screening (Thomson Reuters), C4C Sales and Service Cloud implementation, Marketing Permissions and Communication Management (IYS), Master Data Integrity and Integration Architecture Improvements, Plant Maintenance Management System (BEAM), Hybris Marketing On-Premise to On-Cloud, Jira ITSM and PM implementation, RPA and OCR related projects (Business transformation). + Took a role as a BA in more than 20 projects including; Sales Forecasting (SAS), Production Planning, Supply Chain Improvements (Agile project), Lubricant Condition Sensors R&D (IoT, Industry 4.0), DWH & Analytic Tools Overall, gained experience in Team Lead, Project Management, Agile Transformation, Kanban and Scrum Methods, SAP & Hybris Products, e-Commerce, Industry 4.0, IoT, Supply Chain, Manufacturing and Logistic Processes. Show less

Senior Business Analyst

• Mar 2016 - Oct 2019

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• Apr 2013 - Mar 2016

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• Feb 2011 - Aug 2012