muwonge peter

Network Infrastructure Engineer at Roke Telkom
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Contact Information
us****@****om
(386) 825-5501
Location
Uganda, UG

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Credentials

  • Using Python to Access Web Data
    Coursera
    Aug, 2022
    - Nov, 2024
  • Advanced Junos Concepts (Firewall Filters, IPv6, CoS)
    Coursera
    Nov, 2021
    - Nov, 2024
  • Getting Started with Junos Operating System
    Coursera
    Nov, 2021
    - Nov, 2024
  • Juniper Networks Automation Using Python and PyEZ
    Coursera
    Nov, 2021
    - Nov, 2024
  • Junos Routing, Operations, and Maintenance
    Coursera
    Nov, 2021
    - Nov, 2024
  • Introduction to Structured Query Language (SQL)
    Coursera
    Apr, 2021
    - Nov, 2024
  • Linux Server Management and Security
    Coursera
    Mar, 2021
    - Nov, 2024
  • Networking in Google Cloud: Defining and Implementing Networks
    Coursera
    Mar, 2021
    - Nov, 2024
  • Network Security & Database Vulnerabilities
    Coursera
    Feb, 2021
    - Nov, 2024
  • Networking in Google Cloud: Hybrid Connectivity and Network Management
    Coursera
    Feb, 2021
    - Nov, 2024
  • Programming for Everybody (Getting Started with Python)
    Coursera
    Jan, 2021
    - Nov, 2024
  • Wordpress for Beginners - Master Wordpress Quickly
    Udemy
    Jan, 2021
    - Nov, 2024
  • Cloud Computing Basics (Cloud 101)
    Coursera
    Jun, 2020
    - Nov, 2024
  • ICSI | CNSS Certified Network Security Specialist
    ICSI (International CyberSecurity Institute), UK
    Jun, 2020
    - Nov, 2024
  • Introduction to Business Management
    King's College London
    Jun, 2020
    - Nov, 2024
  • Introduction to Cybersecurity
    Cisco
    Jun, 2020
    - Nov, 2024

Experience

  • Roke Telkom
    • Telecommunications
    • 1 - 100 Employee
    • Network Infrastructure Engineer
      • Jun 2021 - Present

      Responsible for providing NOC Infrastructure support, ensuring maximum network and systems uptime through effective Monitoring, Maintenance and Incident Management. Provisioning and maintaining client Layer 2 and layer 3 links to meet the service expectations of the company and its clients. Responsible for providing NOC Infrastructure support, ensuring maximum network and systems uptime through effective Monitoring, Maintenance and Incident Management. Provisioning and maintaining client Layer 2 and layer 3 links to meet the service expectations of the company and its clients.

  • Roke Telkom Uganda
    • kampala, Bugolobi
    • NOC ENGINEER
      • Dec 2019 - May 2021

      Actively providing technical support and providing timely technical solutions for clients. ● In charge of identifying and responding to faults within roke telkom’s infrastructure, liaising with field engineers, technical team members, contractors or 3rd party providers as necessary, escalating to senior engineers and following technical issues through to resolution in a timely and efficient manner to ensure maximum service uptime. ● Supporting co-location customers with remote “hands and eye” support to remotely troubleshoot problems to maximise service uptime. ● Proactively monitoring system and network health and availability using established monitoring tools in order to ensure customer satisfaction by mitigating problems to avoid degraded service. ● In charge of coordinating with the provisioning team to fulfil all new customer turn ups including configuration, routing updates and other network implementations in a swift manner within customer build lead time. ● Maintaining technical documentation of processes and procedures used throughout normal operations to ensure efficiency, consistency and highest standards. ● Responsible for monitoring of facilities at all roke telkom points of presence (pops), i.e. airconditioning, ups, generators, power usage, running health and safety and housekeeping checks to ensure optimum operation to ensure that any issues are flagged and dealt with by the relevant technical team members. Show less

  • RUNWAY NETWORKS
    • Bugolobi , Kataza close
    • NOC AND TECH SUPPORT
      • Oct 2019 - Nov 2019

      AIRTEL DATA SUPPORT AIRTEL DATA SUPPORT

  • Emerald Telcominfra Private Limited (ETel)
    • Telecommunications
    • 1 - 100 Employee
    • RF Drive Test Engineer
      • Jul 2018 - Oct 2019

      ● 2G/3G/4G drive test network monitoring for Airtel And MTN sites ● Analyzing of drive test results/ Logs using GENEX ASSISTANT and ACTIX. Muwonge peter cv ● SSV and Cluster drives for Airtel 2G, 3G and 4G sites in central, upcountry and outside country (Zambia). ● Physical optimization of the sites. ● Preparing final reports for different technologies showing the network performance and coverage ● Technical site surveys for macro and micro cells (Site Location, Antenna height, Azimuth, Tilt recommendation) ● Handling customer complaints regarding coverage, handover and speech quality issues. ● Carrying out different tests which include Static and mobile DL, UL speed tests and voice for different technologies Using TEMS, GENEX PROBE, PHU TESTER, PHU SITE, and PHU CLUSTER. ● Monitoring KPIs like HO, call drop from i.e. a Huawei site to a ZTE site and the reverse Show less

  • Roke Telkom Uganda
    • buggolobi, kulubya close
    • Internship Trainee
      • Jun 2018 - Aug 2018

      ● Provide service to customers via telephone and email in the NOC ● Respond to all inquiries within 24 hours in the NOC Centre. ● Remotely troubleshoot clients of wireless and fiber communication. ● Successfully re-organized call escalation following protocol. ● Installed and configured clients wireless equipment with the Field team. ● Configured Cisco switches and routers and performed all protocols concerned with switching and routing in INOC and NOC. ● Provide service to customers via telephone and email in the NOC ● Respond to all inquiries within 24 hours in the NOC Centre. ● Remotely troubleshoot clients of wireless and fiber communication. ● Successfully re-organized call escalation following protocol. ● Installed and configured clients wireless equipment with the Field team. ● Configured Cisco switches and routers and performed all protocols concerned with switching and routing in INOC and NOC.

  • I-Telecoms
    • Australia
    • Telecommunications
    • 1 - 100 Employee
    • Customer Service Representative
      • Jun 2017 - Jul 2017

      Customer Service Departmentservice monitoring of the nodes ( BTS )equipment installation ( Antennas, access points)

    • Customer Service Representative
      • Jun 2017 - Jul 2017

      Customer Service Departmentservice monitoring of the nodes ( BTS )equipment installation ( Antennas, access points)

Education

  • Kampala International University
    telecommunications engineering, telecommunications
    2016 - 2018
  • Makerere University
    CISCO CERTIFIED NETWORKING ACADEMY, Computer Systems Networking and Telecommunications
    2018 - 2019
  • Merryland high school
    UGANDA ADVANCED CERTIFICATE OF EDUCATION
    2014 - 2015
  • Makerere University
    Huawei Certified Network Associate, Computer Systems Networking and Telecommunications
    2019 - 2019
  • Cisco Networking Academy
    Linux unhatched, Information Technology
    2020 - 2020
  • Cisco Networking Academy
    LINUX ESSENTIALS, Information Technology
    2020 - 2020

Community

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