Edyta Wójcik

Customer Delivery Manager at Worldline Merchant Services
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Contact Information
us****@****om
(386) 825-5501
Location
Warsaw, Mazowieckie, Poland, PL
Languages
  • angielski -
  • hiszpański Elementary proficiency
  • polski Native or bilingual proficiency
  • niemiecki Elementary proficiency

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Cezary Wyszczelski

Świetny mentor i koleżanka :-)

Marcin Wanke

Miałem ogromną przyjemność pracować z Panią Edytą w dość stresujących okolicznościach. Pracuję z wieloma menadżerami na różnych poziomach organizacji i mam bardzo bogaty katalog postaci w bajce o zarządzaniu zespołami. Pani Edyta jest jedną z najjaśniejszych z nich. Ogromne doświadczenie, świadomość siebie i własnych kompetencji, głęboki namysł nad odpowiedzialnością, której się podejmuje i otwartość umysłu czynią ją niezwykle skuteczną i świetnie współpracującą z ludźmi menadżerkę. Gratuluję każdej organizacji z którą Pani Edyta zdecyduje się współpracować.

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Credentials

  • Customer Advocacy
    LinkedIn
    Jul, 2023
    - Oct, 2024
  • Perswazja i wywieranie wpływu
    House of Skills
    Jul, 2022
    - Oct, 2024
  • Efektywne zarządzanie zespołem wirtualnym i rozproszonym
    HILLWAY profesjonalne szkolenia biznesowe i doradztwo dla firm
    Apr, 2020
    - Oct, 2024
  • Social Media + Marketing
    Media Trener Sp. z o.o.
    Nov, 2018
    - Oct, 2024
  • Techniki Obrony Ceny
    CSK Partner
    Dec, 2017
    - Oct, 2024
  • 8 KLUCZOWYCH UMIEJĘTNOŚCI PRZYWÓDCZYCH DLA MENEDŻERÓW
    Langas Group - Szkolenie i Doradztwo
    Apr, 2016
    - Oct, 2024
  • ZARZĄDZANIE STRESEM I INTELIGENCJA EMOCJONALNA MENEDŻERA - WG WOJCIECHA EICHELBERGERA
    Langas Group - Szkolenie i Doradztwo
    Jun, 2015
    - Oct, 2024
  • Profesjonalna Obsługa Klienta
    Global Business Center
    Apr, 2005
    - Oct, 2024
  • Skuteczny Menedżer
    Kalkstein Corporate Training
    Apr, 2002
    - Oct, 2024
  • Telefoniczna Obsługa Klienta
    Centrum Kreowania Liderów S.A.
    Mar, 2000
    - Oct, 2024

Experience

  • Worldline Merchant Services
    • Financial Services
    • 500 - 600 Employee
    • Customer Delivery Manager
      • Jun 2021 - Present

      ☑ Responsible for ensuring clients’ contracts SLAs, high Client’s satisfaction, preparation of work development strategies to maintain or improve on the quality of service delivery to clients; accountable for E2E process of delivering the services for given merchants on the asian market, specifically japanese market ☑ Responsible for ensuring clients’ contracts SLAs, high Client’s satisfaction, preparation of work development strategies to maintain or improve on the quality of service delivery to clients; accountable for E2E process of delivering the services for given merchants on the asian market, specifically japanese market

  • Trodat Polska Sp. z o.o.
    • Poland
    • Business Supplies & Equipment
    • 1 - 100 Employee
    • Sales & Customer Service Department Manager
      • May 2021 - May 2021

  • ADP Polska
    • Poland
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Manager - Client Service & Operations Department
      • 2019 - 2020

      ☑ Building and ensuring the proper scale of team serving National Accounts (with 500-3000 payslips) ☑ Ensuring implementation of payroll and/or HR services according to contracted terms ☑ Identifying of Clients’ needs and delivery of complementary services in terms of payroll and HR solutions ☑ Ordering and coordination of customized system changes based on individual requirements of Clients ☑ Direct cooperation with technical department, R&D and implementation department ☑ Building and keeping long-term relationships with Clients ☑ Monitoring NPS and KPIs results ☑ Leadership activities within dedicated team and others supporting departments Show less

  • Intelligent Technologies S.A.
    • Poland
    • Telecommunications
    • 1 - 100 Employee
    • Chief Operating Officer & Business Development
      • May 2008 - Jan 2019

      ☑ Building & implementing business strategies (i.a. Ericsson-LG equipment) ☑ Direct management of sales and key account manager teams ☑ Direct cooperation with technical staff ☑ Building the whole chain of professional customer service starting with front of office ☑ Acquiring new customers & negotiating contracts ☑ Establishing margins, promotions and final commercial offers ☑ Keeping relationships with customers & developing wide cooperation ☑ Managing the complaints processes - handling escalations and interventions as required ☑ Coordination of services provisioning; schedules and deadlines (SLA terms) ☑ Maintaining services on the highest level, quality standards and comitted deadlines ☑ Market monitoring and analysis of competition activities ☑ Establishing guidelines with team members on the methods, course and organization of work ☑ Organizing internal trainings and improving employees’ knowledge in scope of customer care standards and products awareness and value ☑ Sales data analysis and settlement of compensation plans Show less

  • ITSA Professional Services Sp. z o.o.
    • Warszawa
    • Managing Partner
      • Sep 2005 - Apr 2008

  • Millennium Communications S.A.
    • Warszawa, woj. mazowieckie, Polska
    • Director Of Customer Service Department
      • Apr 1998 - Jan 2004

Education

  • Wyższa Szkoła Bankowa w Warszawie
    Podyplomowe, Customer Experience Management
    2022 - 2023
  • Wyższa Szkoła Zarządzania i Marketingu w Warszawie
    Magister (Mgr), Zarządzanie
    2000 - 2002
  • Wyższa Szkoła Menedżerska SIG w Warszawie
    Licencjat (Lic.), Zarządzanie przedsiębiorstwem

Community

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