Experience

IDC Asia/Pacific

• Singapore
• Market Research
• 1 - 100 Employee

• Senior Sales Operations Manager

  • Jul 2022 - Present



IDC

• United States
• Market Research
• 700 & Above Employee

• Sales Operations Manager

  • Apr 2015 - Jul 2022

  As Sales Operations Manager, my key goal is to provide process improvement and best practices implemented region wide with a focus on Salesforce usage and reporting of Sales Management, Account Managers, Analysts and Country Managers. Key Responsibilities:• Development, implementation and management of overall APBU sale operations workstream • Create, document and maintain processes, policies and tools that enable sales teams and sales support team to operate effectively• Direct management of Customer Service Reps/Sales Ops Analyst team• Development and automation of sale reporting and dashboards to track performance of reps, countries and region• Support annual sales planning and budgeting process including customer segmentation, territory and quota setting• Overall management of Salesforce.com utilization, opportunity reporting, forecasting and database management process• Support Marketing Campaigns, EDM blasts, Leads and Demand Generation process• Train and educate new sales hires with sales bookings policies, CRM systems and business rules• Work collaboratively with sales, business partners and other departments such as Finance, Marketing, Product Management and IT.• Support global discussions and help influence future solutions to meet AP needs. Show less

• Senior Client Services Representative

  • Jul 2011 - Apr 2015

  • Manage the Regional CSR Team• Consolidate and prepare sales bookings report• Overall Administration of CRM Systems• Monthly sales bookings reconciliation.• Work with Regional Account Managers to insure maximum revenue generation per major account.• Ensure information entered into sales proprietary systems is timely and accurate.International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries.For over 50 years, IDC has provided strategic insights that help IT professionals, business executives, and the investment community make fact-based technology decisions and achieve their key business objectives. Founded in 19664, IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. To learn more about IDC, please visit www.ap.idc.asia. Follow IDC Asia/Pacific on Twitter at @IDCAP. Show less

• Client Services Representative

  • Feb 2010 - Jul 2011

  • Provide personalized support to a designated client base, order entry, manages all fulfillment to clients, supports and collaborates with sales representative, • Assist other IDC groups/departments with all client opportunities/questions/issues.• Primary customer service contact for client base, manage all incoming questions/issues, assess situation, provide resolution• Coordinate training of new customer utilization of idc.com • Ensure overall customer satisfaction, research delivery and usage, and overall value derived from IDC• Resolution of billing and invoicing issues• Confirmation of bookings with Finance to reconcile numbers on a monthly basis• Work with Regional Account Managers to insure maximum revenue generation per major account• Assist sales in mapping IDC products to customer base and creating account strategy• Facilitate the penetration and build relationships within all client sitesInternational Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries.For over 50 years, IDC has provided strategic insights that help IT professionals, business executives, and the investment community make fact-based technology decisions and achieve their key business objectives. Founded in 19664, IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. To learn more about IDC, please visit www.ap.idc.asia. Follow IDC Asia/Pacific on Twitter at @IDCAP. Show less



Frost & Sullivan

• United States
• Business Consulting and Services
• 700 & Above Employee

• Account Executive

  • Apr 2007 - Feb 2010

  • Works closely with conference producer as well as analyst to profile attendees for delegate acquisition. • Develops alliances with C-level executives of Global 1000 companies as well as government entities in Asia Pacific Region. • Contacts and effectively communicate to decision makers to attend Frost & Sullivan’s conferences and summits. • Responsible for researching, acquiring and building database of senior level decision makers from companies across Asia Pacific. • Works closely with conference producer as well as analyst to profile attendees for delegate acquisition. • Develops alliances with C-level executives of Global 1000 companies as well as government entities in Asia Pacific Region. • Contacts and effectively communicate to decision makers to attend Frost & Sullivan’s conferences and summits. • Responsible for researching, acquiring and building database of senior level decision makers from companies across Asia Pacific.



Vision-X Inc, Philippines

• Customer Service Specialist

  • Feb 2004 - Jan 2007

  • Answers inbound calls and provide customer care for a telecommunications company. • Ensures customer satisfaction and retention of their current business by handling customers' concerns and inquiries. • Generates new business on every opportunity on inbound calls and achieve assigned sales target. • Up sells products and services according to the established need/s of, or opportunities with customer. • Explains product/ service detail, features, benefits, and procedure for account processing. • Handles customer service request modification via the phone. • Provides product and service information to customers, and offer better alternative to existing customers. Show less



Pacific Contact Systems, Inc

• Quality Assurance Analyst

  • Jul 2002 - Feb 2004

  • Co-developed the Company's quality Assurance Manual. • Monitors all inbound/outbound calls for compliance to call center quality performance. • Ensures all Call Center Agents adhere to basic product or service offer, i.e. - no under or overselling of the features of the offer. • Verifies in coordination with Quality Control each sale before forwarding to the principal. • Provides feedback and coaching to CCA's to enhance their capabilities. • Records and maintains quality reports and files of each CCA for reference and performance analysis. Show less