Experience

Pepper.com - The World's Largest Deal Community

• Germany
• Technology, Information and Internet
• 100 - 200 Employee

• Community Support Specialist

  • Nov 2021 - Present



Century Games

• Singapore
• Computer Games
• 1 - 100 Employee

• Customer Service Manager

  • Jul 2020 - Oct 2020

  - Prepared everything on the customer service side for the launch of new games, to ensure they went smoothly.- Set up the resources, documentation and guidelines that our customer service operators needed to provide the best possible service to players, tailored to the needs of the studios. - Communicated between the studios and the operators to coordinate new content and updates before they went live.- Updated the studios every day on any important bugs and feedback received from players and reported by our operators, then relayed their replies to the operators. Show less

• Operations Specialist

  • May 2019 - Jun 2020

  - Performed LQA for successful games such as Family Farm Seaside, Lazy Heroes, Idle Mafia and Idle Courier, through all stages of development.- Creative writing for Family Farm Seaside, Family Farm and Idle Mafia.- Wrote, proofread and localised translations for game and marketing text.- Gave feedback and assisted in the development of projects by our internal studios.- Posted on and updated social media accounts- Engaged with game communities and communicated in moderator groups.- Conducted interviews and wrote surveys to gather player data.- Replied to customer tickets and shared feedback with the studios. Show less



Linekong Interactive Group

• China
• Computer Games
• 1 - 100 Employee

• Business Development Manager

  • Sep 2017 - Mar 2019

  • Built relationships with international partners • Licensed Linekong titles for foreign markets • Sourced games to mainland China • Researched games industry trends and news worldwide • Collated performance data on mobile games • Built relationships with international partners • Licensed Linekong titles for foreign markets • Sourced games to mainland China • Researched games industry trends and news worldwide • Collated performance data on mobile games



Westfield

• Real Estate
• 700 & Above Employee

• Valet Attendant

  • Nov 2016 - Jan 2017

  • Greeted customers and parked their cars when they entered, and brought their vehicle to them when they left, providing general assistance in the process such as giving directions • Answered customer queries in a polite and informative manner both on the phone and at the reception desk • Logged the locations of vehicles after finding the ideal spot to park them based on the type of car and customer's ETA, requiring organisation, good judgement and focus at all times • Retrieved customers’ keys, took payment for their ticket and assisted in loading their shopping or prams • Directed customers and handled their frustrations when the car park was closed during busy periods • Filled out paperwork and performed administrative duties when opening and closing the car park, which involved counting and handling cash, requiring attention to detail. Show less



Charity Digital

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Customer Support Administrator

  • Oct 2014 - May 2016

  • Fielded customer phone calls, requiring a calm and polite phone manner while providing support • Maintained email correspondence with multiple customers, dealing with their queries promptly, archiving them when completed and keeping track of ongoing cases • Updated the website with new product info by editing the html code of product pages • Reviewed organisations’ questionnaires for registering for the donation programme, ensuring that the details provided were consistent and requested any missing information, requiring attention to detail • Worked with high profile international partners to resolve customers’ issues with products and providing feedback and reporting bugs in their system • Processed cheque payments through CiviCRM and worked with partners to issue refunds • Used salesforce as the CRM system for performing administrative tasks and searching the database • Managed social media accounts and engaged with customers, while growing the organisation’s social media presence Show less



Gather Your Party

• Journalist

  • Jan 2013 - Dec 2015

  • Wrote professional articles to be published on the website and viewed by readers. These went through a stringent writing and editing process to ensure they were up to standard • Formatted and edited articles using WordPress, ensuring the presentation was correct before they went live on the website • Provided feedback to colleagues on their articles and helped with editing them, and brainstormed ideas for new articles • Made guest appearances on the website’s podcast series, helping me to become a charismatic and persuasive speaker Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Oct 2013 - Jun 2014

  • Took customers’ orders and prepared them in the kitchen in a timely manner, during busy periods swiftness was key • Cleaned and organised the kitchen area, and refreshed the stock of ingredients to be used • Washed industrial cookware and containers • Took the early morning delivery, which required heavy lifting carrying boxes to the stock room • Took customers’ orders and prepared them in the kitchen in a timely manner, during busy periods swiftness was key • Cleaned and organised the kitchen area, and refreshed the stock of ingredients to be used • Washed industrial cookware and containers • Took the early morning delivery, which required heavy lifting carrying boxes to the stock room



GAME Digital

• Retail
• 700 & Above Employee

• Sales Assistant

  • Oct 2013 - Jan 2014

  • Worked on the shop floor increasing customer satisfaction, providing any advice and assistance they required • Served customers on the till in an efficient manner while maintaining conversation with them • Upsold products to customers which required confidence and good speaking skills • Tidied the shop floor and stock room, labelled products and sorted them in alphabetical order, requiring attention to detail • Worked on the shop floor increasing customer satisfaction, providing any advice and assistance they required • Served customers on the till in an efficient manner while maintaining conversation with them • Upsold products to customers which required confidence and good speaking skills • Tidied the shop floor and stock room, labelled products and sorted them in alphabetical order, requiring attention to detail