Experience

Clyde Companies, Inc.

• United States
• Construction
• 100 - 200 Employee

• Information Technology Specialist

  • Sep 2021 - Present

  Strong technical expertise, excellent communication skills, and a passion for customer service. As an IT Specialist, I'm responsible for providing top-notch technical support to end-users, maintaining and troubleshooting IT infrastructure, and ensuring that all systems and networks are running smoothly which include: MS Teams, MS Office, Legacy Active directory, Azure Active Directory, MS Endpoint, Vista by Viewpoint ERP. Construction related software: CommandSeries, Apex, StonemontQC. POS Software Bistrack by Epicor. Skilled in Provision, manage, and maintain user accounts and system permissions. Install, configure, maintain, and support desktops, laptops, mobile devices, and printers. Leadership skills: Team lead, Mentor and train IT support specialists. Show less



Mcwane Ductile Utah

• Provo, Utah Area

• Network Administrator

  • Dec 2011 - Jul 2021

  Provided IT support to over 70 employees and support to over 150 computers, tablets, and phones Reduced production down time by 10% by upgrading servers rooms working with contractors, vendors and replace server room AC units, replace and configure Windows Servers and improved the overall reliability of the network Knowledge of Networking, Cisco Switches, Cisco IP Phones, Cisco APs, HP, Xerox Printers Managed over 50 cellular devices, Android, Apple iOS for employees Configure and Managed surveillance and access control systems to 3 office buildings and provide a safer work environment to all company employees. Maintained and purchased all computers, Servers Assets and Devices and kept the network efficiently running during recession times and manage to do it with a lower IT budget Proficient in Windows OS, MAC OS, iOS and manage accounts in Active Directory, Group Policy I'm a great teammate with the ability to work with vendors and contractors to implements new technologies Proficient in providing Remote technical assistance to end users using Teams, TeamViewer, RDP etc. I saved money and time by managing, preparing, restoring Data Backups and when hit by a ransomware attack I was able to restore thousands of files infected within an hour and get users back to work Show less



Nestlé

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• IS Information System Coordinator

  • Oct 2006 - Oct 2011

  Manage Network for 600+ computers. Train users in computer related issues. Manage 12+ servers. Use Multimedia to create training related videos, and graphics.

• Information Technology

  • Jan 2003 - Oct 2011

  Increased the effectiveness of the IT department Provided additional tools to management Arranged computer training to empower users



Wal-Mart

• Photo Center Manager

  • Apr 2004 - Aug 2005

  Manage 10 to 11 employees in a I hour photo center environment. Manage 10 to 11 employees in a I hour photo center environment.



Wal-mart

• Photo Center Manager, Sales Associate

  • Jan 1996 - Jan 2003

  morale of employees Listened to and helped customers Developed a pattern for effective communication morale of employees Listened to and helped customers Developed a pattern for effective communication