Manager, Camp Success Team | Tennis and Pickleball

• Oct 2022 - Present

Assistant Manager, Camp Success Team | Tennis and Pickleball

• Mar 2021 - Oct 2022

Senior Operations Associate

• Aug 2020 - Mar 2021

-Led the creation and development of Tempo’s Resale program for refurbished units. Coordinated and communicated across multiple company levels and teams to put this process in action. -Responded to customer inquiries via email, chat and social media platforms within a specified time frame.-Worked with the inside sales team to perform 30+ outbound dials a day in addition to virtual demos.-Remained flexible and adaptive within the dynamic and fast-paced environment. -Led the creation and development of Tempo’s Resale program for refurbished units. Coordinated and communicated across multiple company levels and teams to put this process in action. -Responded to customer inquiries via email, chat and social media platforms within a specified time frame.-Worked with the inside sales team to perform 30+ outbound dials a day in addition to virtual demos.-Remained flexible and adaptive within the dynamic and fast-paced environment.

Partner Development Associate

• Mar 2020 - Apr 2020

-Hired to acquire ClassPass partners throughout the United States through outbound and inbound sales.-Let go due to COVID-19 Pandemic -Hired to acquire ClassPass partners throughout the United States through outbound and inbound sales.-Let go due to COVID-19 Pandemic

Front Desk Manager

• Feb 2020 - Mar 2020

-Answer phones professionally and respond to member questions and concerns while delivering a high quality of customer service.-Carry out phone and in person interviews with qualified candidates and direct the onboarding process for new employees. -Handle day to day gym operations and manage member accounts.-Cultivate meaningful relationships with all our gym members and staff.

Front Desk Associate

• Nov 2019 - Jan 2020

Concierge

• Oct 2019 - Jan 2020

Sports Specialist

• Dec 2018 - Jul 2019

-Assisted in the creation of registration packets, email campaign content, flyers and postcards. -Created marketing pieces that consisted of Instagram and Facebook posts, press releases and sport tips to increase SEO performance. -Completed administrative tasks and communicated with prospective customers daily via phone and email. -Actively took camper registrations through Regware. -Assisted in the creation of registration packets, email campaign content, flyers and postcards. -Created marketing pieces that consisted of Instagram and Facebook posts, press releases and sport tips to increase SEO performance. -Completed administrative tasks and communicated with prospective customers daily via phone and email. -Actively took camper registrations through Regware.

Member Services Associate

• Sep 2016 - Dec 2018

-Sold 5-10 memberships daily and handled 600+ member's billing through ABC Financial and Club Ready.-Responsible for the gym's product ordering and sale.-Built and sustained quality relationships with gym members and clients. -Sold 5-10 memberships daily and handled 600+ member's billing through ABC Financial and Club Ready.-Responsible for the gym's product ordering and sale.-Built and sustained quality relationships with gym members and clients.

Customer Service

• May 2018 - Aug 2018

-Provided excellent customer service while answering over 60 calls a day.-Remained professional and courteous at all times, even during intense moments of customer displeasure.-Actively took camper registrations through Regware. -Provided excellent customer service while answering over 60 calls a day.-Remained professional and courteous at all times, even during intense moments of customer displeasure.-Actively took camper registrations through Regware.