Experience

LendingClub

• United States
• Financial Services
• 700 & Above Employee

• Bank Operation Reconciliation Analyst

  • Jan 2022 - Present

  United States reconcilement of all transactions made in different operational accounts such as debit, credit, ACH, wire or check related general ledgers and DDA’s. Analyze data and processes to identify issues/gaps. Provide narratives on outstanding balances. Work with Operations team to ensure accuracy in data processing. Development of procedure with annual review.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Business Analyst

  • Sep 2021 - Jan 2022

  • Researching and resolving credit rejects related to chargeback process on Pre-Paid Debit Cards.



Santander Bank, N.A.

• United States
• Banking
• 700 & Above Employee

• Associate, Accounting and Controls, Payment Services

  • 2019 - 2020

  Dorchester, Massachusetts, United States • Supported the Financial Control Record, monitoring daily financial operations on ALL GL/internal accounting movements related to incoming, outgoing and returned checks. Identified and worked to resolve all accounting discrepancies, inconsistencies and anomalies in monthly and year end reporting.

• Associate, Accounting and Controls, Card Services

  • 2017 - 2019

  Dorchester, Massachusetts, United States • Oversaw Cards Automated Control Model. Monitoring daily financial operations on ALL GL/internal positions. Identify and work to resolve all breaks, inconsistencies and anomalies in reporting. • Submitted month end financial statements to upper management along with aging analysis of all outstanding debit/credit card transactions. • Created automated process to help identify transactions nearing 60+ days in order to prevent items from aging and identify gaps. • Effectively used all… Show more • Oversaw Cards Automated Control Model. Monitoring daily financial operations on ALL GL/internal positions. Identify and work to resolve all breaks, inconsistencies and anomalies in reporting. • Submitted month end financial statements to upper management along with aging analysis of all outstanding debit/credit card transactions. • Created automated process to help identify transactions nearing 60+ days in order to prevent items from aging and identify gaps. • Effectively used all available resources for problem resolution, which may involve analysis of information received from Credit Cards. • Identified Operation issues and work with the internal IT Operation Department to solve and prevent future recurrences. • Met and Responded to the Internal and external Audit department in regards to cards accounting movements. • Adhered to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. • Provided training and instruction to both new hires and junior department members. • Performed Cards UAT Testing

• Credit Card Operations Analyst II

  • 2015 - 2017

  Dorc • Assisted and Supported the Disputes team in reconciling Debit & Credit Cards GL’s for Disputes and Fraud positions. • Processed missing payments, as well as rejected purchases/payments and incoming errors. • Maintained and created accurate, time-sensitive reports and assisted department managers with ad hoc analyses, reporting and presenting of materials to higher management

• Credit Card Operations Analyst I

  • 2013 - 2015

  Dorchester, Massachusetts, United States • Executed Work out Programs on Credit Cards in Collections • Performed complex Credit Card account maintenance and modifications. • Reconciled General Ledgers against internal positions and customer accounts.



Fleet Bank

• Banking
• 1 - 100 Employee

• Corporate Service Group Specialist III

  • 2000 - 2013

  Dorchester, Massachusetts, United States • Performed daily download of ATM cases into Airrs system, and assigned new cases daily to team members. • Performed Daily Airrs ATM Settlement for all customer disputes. Reconcilement of all financial adjustments to/from customer accounts. • Monitored 10 day, first response to customer, and 45 day, final resolution time frame, for all applicable claims. • Reviewed completed cases to ensure accuracy and provided training when necessary. • Met and exceeded time sensitive goals by… Show more • Performed daily download of ATM cases into Airrs system, and assigned new cases daily to team members. • Performed Daily Airrs ATM Settlement for all customer disputes. Reconcilement of all financial adjustments to/from customer accounts. • Monitored 10 day, first response to customer, and 45 day, final resolution time frame, for all applicable claims. • Reviewed completed cases to ensure accuracy and provided training when necessary. • Met and exceeded time sensitive goals by effectively organizing, prioritizing and delegating day to day work load assignments. • Researched and resolved all incoming adjustments to closed/blocked/frozen accounts. • Researched and resolved all financial bank card adjustments from non-Sovereign Bank customers.

• Corporate Service Group Specialist II

  • 1995 - 2000

  Dorchester, Massachusetts, United States • Served as back-up for manager during any absences. • Researched Account activities to clear general ledger accounts in timely manner. • Researched all ATM/POS Reg E Disputes. • Fulfilled Legal ATM Requests for Court Order Processing Dept related to ATM withdrawals & Deposits