Experience

Robust Roof

• United States
• Construction
• 1 - 100 Employee

• Human Resources Specialist/Recruiter

  • Jul 2023 - Present

  •Create Job Descriptions, Established Job Postings, Managed Recruiting efforts, covered end to end hiring process •Conducted various in-depth interviews •Established Training and Onboarding procedures, forms, schedules, and coaching sessions •Developed programs, events, awards system, and team meetings to encourage a winning culture with positive engagement with leadership, managerial positions and all employees •Focused on Employee relations with efforts involved with leadership on performance evaluations, career planning and development in employees •HR point of contact for complaints, questions, or hiring needs •Kept organized records for paperwork and employment related documentation •Communicated between staff and leadership to increase employee retention efforts Show less



Solution Providers

• United States
• Financial Services
• 1 - 100 Employee

• Director of Marketing & Operations

  • Feb 2019 - Present

  •Developed marketing strategies and rolled out all marketing efforts (CRM campaigns, CRM management, Social Media Channels, SEO & SEM management, Website design and content creation, blog publishing) •Launched website, social media platforms, and procedures •Oversaw entire transaction life cycle and ensured quality customer service with software, team members and third-party coordination •Developed Presentation material and coordinated business seminars, networking events, team presentations, and guest speaker events. •Worked directly with supervisor on a daily basis to effectively assist all incoming leads, prospective clients, and past client database to ensure highest level of customer service •Streamlined procedures, processes, forms, and methods to reduce team allocated time and increase efficiency •Coordinated all weekly team meetings, quarterly catch up meetings and team events •Continually expanded my skill sets, knowledge, and abilities within the related industry to go above and beyond in each role I had on the team and was promoted based on my continued contributions to our team's success •Trained and onboarded all team members in each role and propelled them forward towards success •Developed marketing collateral to increase team branding Show less



Access Financial Mortgage

• United States
• Financial Services
• 1 - 100 Employee

• Director of Operations

  • Feb 2019 - Present

  •Worked directly with supervisor on a daily basis to effectively assist all incoming leads, prospective clients, and past client database to ensure highest level of customer service •Streamlined procedures, processes, forms, and methods to reduce team allocated time and increase efficiency •Coordinated all weekly team meetings, quarterly catch up meetings and team events •Continually expanded my skill sets, knowledge, and abilities within the related industry to go above and beyond in each role I had on the team and was promoted based on my continued contributions to our team's success •Trained and onboarded all team members in each role and propelled them forward towards success •Developed marketing collateral to increase team branding Show less



Cellular Plus Verizon Authorized Retailer

• United States
• Retail
• 1 - 100 Employee

• Assistant Store Manager & Operations Coordinator

  • Apr 2018 - Oct 2018

  • Performed executive assistant responsibilities including preparing meeting notes, handling operations of the store, and relaying all management communication to the team• Assisted territorial management by coordinating events, handled product transfers, and reported customer interactions• Received incoming phone and email conversations from corporate staff and executive management, and solved their inquiries in a timely manner• Handled employees work schedules, interviewed and hired applicants, and trained new hires• Managed 8-10 staff members by conducting weekly individual meetings, reviewing career goals, and creating guidelines and procedures established by me for all employees• Led the team towards achieving individual and store goals• Met individual rigorous sales/operations goals• Built customer relationships by providing incredible customer service Show less

• Team Lead

  • Jan 2017 - Apr 2018

• Sales Consultant

  • Feb 2016 - Jan 2017



Palm Beach Tan

• United States
• Retail
• 700 & Above Employee

• Sales Representative

  • Mar 2013 - Oct 2015

  • Greeted all clients and handled their diverse inquiries • Entered client data to document sold products and memberships • Conducted concise, persuasive communication that produced robust sales • Tracked the income and inventory regularly for the store • Greeted all clients and handled their diverse inquiries • Entered client data to document sold products and memberships • Conducted concise, persuasive communication that produced robust sales • Tracked the income and inventory regularly for the store