Customer Success Specialist

• Feb 2020 - Present

Lead Concierge

• Apr 2018 - Feb 2020

Freelance Marketing Consultant

• May 2016 - May 2018

Freelance Marketing Consultant . Supported marketing functions by providing insight and physical assistance. Developed marketing strategies and organize content for byspecialoccasions.com. Used CRM to gauge customer targets and build toward clientele needs. Collaborated with the Sales Marketing Executive to build and oversee marketing campaigns with third party vendors Freelance Marketing Consultant . Supported marketing functions by providing insight and physical assistance. Developed marketing strategies and organize content for byspecialoccasions.com. Used CRM to gauge customer targets and build toward clientele needs. Collaborated with the Sales Marketing Executive to build and oversee marketing campaigns with third party vendors

Sales & Marketing Manager

• Oct 2014 - May 2018

National Sales Assistant

• Oct 2014 - Apr 2016

Dream Apprentice

• Oct 2014 - Feb 2015

Customer Service Representative/Sales Representative

• May 2012 - Aug 2013

Copy Editor & Blog Coordinator

• Apr 2012 - May 2013

• Head-blogger as well as organized a team of bloggers who posted weekly• Designed and organized the La Voz blog via WordPress• Edited and fact-checked articles• Wrote feature articles as needed • Head-blogger as well as organized a team of bloggers who posted weekly• Designed and organized the La Voz blog via WordPress• Edited and fact-checked articles• Wrote feature articles as needed

Assistant to the Director of Communications and Media Relations

• Sep 2012 - Dec 2012

. Directed a feature called Inside Out on the division’s internal website. Wrote press releases, cover stories and blog posts for events and other departments on campus. Recorded, edited, and posted videos for organizations/events on campus. Observed and evaluated Living SU social media websites. Developed and marketed new campaigns on campus such as BE-Wise campaign . Directed a feature called Inside Out on the division’s internal website. Wrote press releases, cover stories and blog posts for events and other departments on campus. Recorded, edited, and posted videos for organizations/events on campus. Observed and evaluated Living SU social media websites. Developed and marketed new campaigns on campus such as BE-Wise campaign

Summer Day Camp Counselor

• Jun 2009 - Aug 2012

• Organized programs surrounding sports, creativity, and team work• Provided watch and care to children ranging from ages 5-8 years old for four consecutive summers • Organized programs surrounding sports, creativity, and team work• Provided watch and care to children ranging from ages 5-8 years old for four consecutive summers

Resident Advisor to the Native American Studies Learning Community

• Aug 2011 - May 2012

• Managed and organized meetings, events, and dinners in order to make the living environment a safe and enjoyable place for residents• Collaborated with other staff members to plan educational and social events within the hall• Provided service to residents and staff members in need while on and off duty• Guided first-years and Native American Studies Learning Community residents through their transitions into college life

Main Desk Assistant

• Jan 2011 - May 2012

• Coordinated with staff to perform administrative responsibilities in an efficient manner and organize facilities for residents• Provided assistance to the residents and staff members of Lawrinson Hall• Increased efficiency within the desk area and resident mailboxes

Intern

• Feb 2009 - Jun 2009

• Organized model profiles on Models.com• Responded to customer inquiries via email• Performed administrative responsibilities around the office • Organized model profiles on Models.com• Responded to customer inquiries via email• Performed administrative responsibilities around the office