James Dougherty

Director of Global Enablement at Plixer
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Contact Information
us****@****om
(386) 825-5501
Location
Carrboro, North Carolina, United States, US

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Nils W.

James and I worked together for close to 5 years developing both Plixer business and Channel partners in EMEA. In that time, Jim not only consistently showed enthusiasm for teaching how our solutions could solve problems but a desire to first and foremost serve the customer. At his core, Jim is a geeks-geek with just an immense passion for technology. Whether it is helping customers investigate problems with Scrutinizer, designing something clever with a raspberry pi, or solving problems with whatever else he may get involved in, he will do it with a unique and rare level of gumption and enthusiasm.

Ashton Tippins

Jim has served as TABLE’s IT Director for 5+ years. He has completed a variety of projects that have helped to improve TABLE’s practices and procedures. Most recently he has been working on customizing the Salesforce database to meet our specific needs. Some of those projects include: creating a custom form for staff to fill out when we serve a new child, creating a custom reporting engine that provides us with the weekly information we need to effectively serve our children, and adding new fields to our donor database to meet our record-keeping needs. He is currently in the process of making new additions to improve our record-keeping processes for the children we serve and creating a custom volunteer registration, sign up, and sign in that is integrated with all of Salesforce. Jim has been a joy to work with over the years. He respectfully provides direct feedback and recommendations when needed and he works diligently to meet our needs and requests. We are so grateful for his continued time and support to help us better serve our community, improve our practices, and increase the efficiency of our procedures.

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Credentials

  • Asking Great Sales Questions
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • CompTIA CySA+ (CS0-002) Cert Prep: 1 Threat Management
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Sales Channel Management
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Stepping Up Your Webcam Video Presence
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Designing a Training Program: Setting Goals, Objectives, and Mediums
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Sales Management Foundations
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • The Cybersecurity Threat Landscape
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Life Coaching Certificate Course (Beginner to Advanced 52.5hr)
    Udemy
    Aug, 2019
    - Nov, 2024
  • Channel Coordinator (Partner Management)
    Udemy
    Mar, 2018
    - Nov, 2024
  • Cyber Security Specialist: Anonymous Browsing, Hide my IP, Tor, Privacy, Proxy Servers and Best VPNs
    Udemy
    Mar, 2018
    - Nov, 2024
  • How to Build A Powerful Team of Volunteers.
    Udemy
    Nov, 2017
    - Nov, 2024
  • Management Masterclass: Essential Coaching and Communication
    Udemy
    Jun, 2017
    - Nov, 2024
  • App Customization Lite
    Salesforce Trailhead
  • Preparing for Your Salesforce.com Administrator Certification (CRT101)
    Salesforce
  • Salesforce Platform Basics
    Salesforce Trailhead

Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Director of Global Enablement
      • Aug 2021 - Present

      At the crossroads of cutting-edge technology and strategic sales enablement lies my passion. An ex-Senior Sales Engineer, I've donned the hat of Director of Global Enablement at Plixer, utilizing my tech acumen to shape training and sales processes that resonate with the evolving digital world.Achievements:⚙️ Translated technical intricacies into digestible sales strategies, enhancing team performance.💡 Curated and led 'Coffee Talk' sessions, offering a tech-savvy lens on the latest industry trends.🌐 Orchestrated partner training with an emphasis on the technical and sales facets, promoting a holistic understanding.🔒 Actively participated in shaping cybersecurity narratives, bridging technical knowledge with sales prowess.🚀 Advocated for continuous learning, always staying a step ahead in the tech-sales domain.Welcoming connections from the vibrant world of tech and sales. Let's shape the future together! Show less

    • Senior Sales Engineer
      • Jan 2020 - Aug 2021

      As a Senior Technical Sales Engineer, a subject matter expert (SME), and technical storyteller, my job is to engage with global channels and sales enablement team members, to ensure awareness of our solution, channel program, and industry trends. This includes acting as a technical evangelist for various marketing activities like being a technical liaison at speaking engagements or conferences, developing channel collateral, and posting product or industry-specific blogs. My role also includes being a technical resource for our channels. This may include training, channel technical support, customer engagement, or front line support during a POC. Show less

    • Senior Sales Engineer for International Channels.
      • 2014 - Jan 2020

      I work with international customers along with partner channels making sure their evaluation experience is positive and that all of their technical issues are ironed out. The highlight of my position is teaching about new technology and preaching the goodness of our razor focused application.

    • International Channel Manager and Lead Sales Engineer/Trainer
      • Nov 2009 - Aug 2014

      I started Plixers international channel department. The primary goal of this job is to make sure that our international resellers had the tools needed to promote, sell and support our products. To do this I provided training, documentation, and technical support for all of our international channels. I also helped filter and recruit news international reseller. Along with this, I also stood as the lead sales engineer for these channels. In most cases, this allowed me to either conduct demos or assist in helping the channel with any technical issues. I did this by providing direct engineering support or being an internal support team leasion for the channels. Show less

    • Presales Support Engineer
      • Dec 2008 - Nov 2009

      Handled presales calls for 3+ sales agents. Jobs included configuration of routers, introduction to our product, answering questions and sales demonstrations.

    • Technical Support Engineer
      • Sep 2005 - Dec 2008

      Was part of the top level support team. Handled day to day calls dealing with router configurations, product knowledge and all other aspects of the companies portfolio.

    • Technology Integration Specialist
      • Sep 2003 - Aug 2005

      My job was to bring the excitement of technology to all the elementry classrooms in the school system. This program allowed me to hold weekly classes for all of the elementary schools and provide one on one instructions for the teachers. I also participated in the "Kids Club" after-school/summer grant-funded program. This unique experience gave me the ability to explore technology with even more children. My job was to bring the excitement of technology to all the elementry classrooms in the school system. This program allowed me to hold weekly classes for all of the elementary schools and provide one on one instructions for the teachers. I also participated in the "Kids Club" after-school/summer grant-funded program. This unique experience gave me the ability to explore technology with even more children.

    • IS Manager and Lead Developer
      • Jul 2002 - Jun 2004

      As IS Manager it was my responsibility to make sure that 20+ systems were up to date and running correctly. I also was responsible for designing additions to the companies network so it could meet its growing needs. During my time I introduced multiple servers for data (MS SQL and mySQL), hosting and email. I also introduced and implemented the automated customer service ticket system (AnswerTrack) that became a major part of the call centers activities. The other side of my position was to manage all data aspects of the billing cycle. This included data exports and adjustments, code adjustments and management of an off site development team. Show less

    • eCommerce Developer
      • Aug 2001 - Jul 2002

      A contracted position that challenged me to create an epresence from the beginning to the end. I had to evaluate the products that they offered, their current selling process and develop an integrated method for selling products on the web/physical locations. The project also included various degrees of training. The end result included a new domain, new inventory management system, catalog processing system and advertising. The second half of the project was to create an interface to some of the major auction sites (eBay, Yahoo etc). These auctions gave the company an alternative was to sell the product and drive traffic to their online store. This wasn’t a widely accepted option as it is now. I developed modules that allow integration into the inventory management system and provided an easy way to list and keep track of orders. These modules also kept track of customers buying habits, managed email campagines and more. At this point I was part of the eBay developers program and was a guest at eBay Live Orlando. Show less

    • United States
    • Entertainment Providers
    • 200 - 300 Employee
    • Internet Developer
      • May 1999 - Aug 2001

      Member of a five person development team that was in charge of redesigning the entire web presence of the companies fourteen magazines. This started with creation of a new content management system and then custom development of specific modules. Highlights were creating the eBrochure system, the multimedia management system and the internal communication system. Highlights to my CMS modules where multimedia integration, classifieds, eBrochure and template integration for nine of the sites. Show less

  • Cybertours
    • Kennebunk, Maine, United States
    • Lead Support Engineer and Technical Trainer
      • 1996 - 1998

      Some of my responsibilities included scheduling, dealing with escalated customer issues and advising other technicians. Re-engineered the online help center for our customers. At the same time I continued work on the internal help/training center for the company. Along with this I conducted training session during the week. Conducted the first recruitment at a local community college. I also introduced a new shift that allowed us to expand our support during peak call times with minimal hiring. Daily responsibilities included monitoring calls and time levels, monitoring customer usage level and correcting when needed. This included working with the staff and contacting the networking department when assistance is needed. Lead Tech 7/98 - Tech Support 5/98 Had to handle and communicate network problems to technical and non-technical customers on a daily basis (Over 1500 calls a month). Duties included dealing with customers and educating them on how to configure and use the internet on various computer platforms. Other duties included general system administration for user and website/business accounts. I also worked on the improvement of the help desk training process which included reviewing the current process, researching industry wide training procedures and creating an intranet based wizard the assisted Level I, II and III support technicians. Show less

    • Network Administrator
      • May 1995 - Apr 1996

      System Administrator of one of the worlds first targeted email system. System Administrator of one of the worlds first targeted email system.

Education

  • Adams State College
    Associate of Arts (AA), Business/Technology
    2010 - 2012
  • York County Community College
    Studied Information Technology
    1994 - 1996
  • Mc Intosh College
    Studied Business/Information Systems
    1990 - 1992
  • Sanford Vocation Center
    Information Technology Program
    1988 - 1990
  • Sanford High School
    1986 - 1990

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