Experience

U.S. International Development Finance Corporation

• United States
• International Trade and Development
• 500 - 600 Employee

• Program Specialist, International Political Risk Insurance

  • Jan 2023 - Present



Global Cold Chain Alliance (GCCA)

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Business Development Manager

  • Jan 2022 - Jan 2023

• Programs Coordinator

  • Feb 2020 - Dec 2021



South America

• Solo Backpacker

  • Sep 2018 - Sep 2019

  • Completed 11 months of planned backpacking in South America • Volunteered in two hostels in exchange for room and board, managing one hostel with other volunteers • Used and expanded knowledge of country-specific Spanish • Completed 80 hours of Portuguese lessons in the Caminhos Language School in Rio de Janeiro, Brazil • Completed 11 months of planned backpacking in South America • Volunteered in two hostels in exchange for room and board, managing one hostel with other volunteers • Used and expanded knowledge of country-specific Spanish • Completed 80 hours of Portuguese lessons in the Caminhos Language School in Rio de Janeiro, Brazil



Alight Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Specialist - Defined Benefits

  • May 2017 - Jul 2018

  *Alight formerly part of AON Hewitt* • Resolved complex customer/client issues by conducting research, analyzing trends, and following and creating standard operating procedures (SOPs) in the client environment • Detected system issues and performed manual pension calculations • Generated ad hoc reports by running queries and ensuring accuracy of data • Identified potential service delivery issues and provided input for process improvement *Additional information on Résumé *Alight formerly part of AON Hewitt* • Resolved complex customer/client issues by conducting research, analyzing trends, and following and creating standard operating procedures (SOPs) in the client environment • Detected system issues and performed manual pension calculations • Generated ad hoc reports by running queries and ensuring accuracy of data • Identified potential service delivery issues and provided input for process improvement *Additional information on Résumé



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Delivery Specialist - Defined Benefits

  • Jun 2016 - May 2017

  • Resolved complex customer/client issues by conducting research, analyzing trends, and following and creating standard operating procedures (SOPs) in the client environment • Detected system issues and performed manual pension calculations • Generated ad hoc reports by running queries and ensuring accuracy of data • Identified potential service delivery issues and provided input for process improvement *Additional information on Résumé • Resolved complex customer/client issues by conducting research, analyzing trends, and following and creating standard operating procedures (SOPs) in the client environment • Detected system issues and performed manual pension calculations • Generated ad hoc reports by running queries and ensuring accuracy of data • Identified potential service delivery issues and provided input for process improvement *Additional information on Résumé



University of Florida

• United States
• Higher Education
• 700 & Above Employee

• International Programs Student Ambassador

  • Jan 2016 - Apr 2016

  • Conducted program information sessions to increase participation in study abroad programs while representing the Heavener International Programs office• Mentored students on creating a personalized study abroad plan under any academic or financial circumstances

• Intramural Flag Football Official

  • Sep 2014 - Mar 2016

  • Officiated over 45 flag football intramural games of at least 12 players while working with two additional officials during a three month period• Utilized conflict management skills to enforce game rules and ensure sportsmanlike conduct of players

• Teacher's Assistant for Comparative World Agriculture

  • Jan 2015 - Apr 2015

  • Facilitated online discussions between students and graded 20 assignments weekly during the semester• Researched and presented on the cigar and tobacco industry to students at the end of the semester



Health Resources and Services Administration (HRSAgov), HHS

• United States
• Government Administration
• 700 & Above Employee

• Personnel Security Assistant

  • Jun 2014 - Aug 2015

  • Reviewed Electronic Questionnaires for Investigation Processing (e-QIPs) for federal background investigations of eight Health and Human Services employees to expedite the hiring process • Adjusted investigation processing due to the Office of Personnel Management (OPM) data breach in June 2015 to comply with new government security policies • Reviewed Electronic Questionnaires for Investigation Processing (e-QIPs) for federal background investigations of eight Health and Human Services employees to expedite the hiring process • Adjusted investigation processing due to the Office of Personnel Management (OPM) data breach in June 2015 to comply with new government security policies



U.S. Department of Health and Human Services (HHS)

• United States
• Government Administration
• 700 & Above Employee

• Office Automation Clerk

  • May 2014 - Aug 2014

  • Enrolled 20 employees a week into a security database and issued Personal Identity Verification Cards • Managed highly sensitive information within government databases, demonstrating a high level of responsibility and accountability • Enrolled 20 employees a week into a security database and issued Personal Identity Verification Cards • Managed highly sensitive information within government databases, demonstrating a high level of responsibility and accountability



Alpha Kappa Psi

• United States
• Non-profit Organizations
• 700 & Above Employee

• Assistant Vice President of Promotions

  • Dec 2012 - May 2013

  • Used financial management skills to allocate $8,000 worth of promotional items for 190 fraternal members by designing and marketing apparel for the fraternity while overseeing two committee members • Collaborated with outside vendors to negotiate prices and design products • Used financial management skills to allocate $8,000 worth of promotional items for 190 fraternal members by designing and marketing apparel for the fraternity while overseeing two committee members • Collaborated with outside vendors to negotiate prices and design products



Course Hero

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Intern

  • Jan 2013 - Mar 2013

  • Expanded the Knowledge Drive Initiative on the University of Florida campus in which for every 10 documents a student contributed, a book was donated to a child in The Gambia, Africa • Recruited 15 new users of Course Hero, the largest online collection database of study documents while developing telework communication skills and networking strategies • Expanded the Knowledge Drive Initiative on the University of Florida campus in which for every 10 documents a student contributed, a book was donated to a child in The Gambia, Africa • Recruited 15 new users of Course Hero, the largest online collection database of study documents while developing telework communication skills and networking strategies