A/Chief Information Officer

• Feb 2023 - Present

Supporting the Public Trustee Office to deliver strategic and operational priorities. Supporting the Public Trustee Office to deliver strategic and operational priorities.

Manager, Strategy & Transformation

• Dec 2021 - Nov 2022

A/Director, Strategy & Transformation

• Jul 2022 - Sep 2022

Provide leadership in the provision of IM/IS/ICT strategy and policy, enterprise architecture, and portfolio management. Oversee the delivery of a program of work comprising ICT-enabled projects to effectively deliver citizen-centric services.

Customer Solutions Lead

• Aug 2017 - Nov 2019

Reporting to the General Manager, Custom Services and Solutions, I manage a team of solution consultants in the production of quality and timely proposals. In partnership with customers the team captures business requirements, designs solutions and develops quotes with input from internal technical and delivery experts.

A/Service Catalogue Manager

• Aug 2018 - Oct 2018

Reporting to the Manager, Service Strategy, I managed the organisation's catalogue of services and service levels. Introduced quality assurance and control measures to improve service onboarding and management of services end-to-end.

A/General Manager, Custom Services and Solutions

• May 2018 - Jun 2018

Reporting to the Director, Customer Engagement, managed the account management, service delivery and pre-sales function.

Portfolio Engagement Manager (Business Intelligence)

• Jan 2017 - Jul 2017

Reporting to the Director of Information Strategy and Policy, I contributed to whole-of-Government strategy development, and supported agencies with improving information and data sharing practices across the Queensland public sector. Reporting to the Director of Information Strategy and Policy, I contributed to whole-of-Government strategy development, and supported agencies with improving information and data sharing practices across the Queensland public sector.

Manager, IT Architecture & Information Systems

• May 2015 - Dec 2016

Reporting to the CIO for the Department of State Development (DSD) and the Department of Infrastructure, Local Government and Planning (DILGP), I managed a team responsible for enterprise systems and application platform support, solutions assurance, information security, ICT procurement, strategic ICT contract and vendor management. Reporting to the CIO for the Department of State Development (DSD) and the Department of Infrastructure, Local Government and Planning (DILGP), I managed a team responsible for enterprise systems and application platform support, solutions assurance, information security, ICT procurement, strategic ICT contract and vendor management.

Portfolio Engagement Manager (ICT Planning)

• May 2012 - Apr 2015

Responsibilities included cross-government engagement, policy and standards guidance and advice, data analytics, risk and performance reporting. Responsibilities included cross-government engagement, policy and standards guidance and advice, data analytics, risk and performance reporting.

Project Director (ICT Planning)

• Apr 2011 - Apr 2012

Senior Project Manager (Client Engagement)

• May 2009 - Apr 2011

Senior Portfolio Analyst

• Sep 2008 - May 2009

ICT Asset Manager

• 2006 - 2008

Client Services

• 2005 - 2006

Customer Service Consultant

• Apr 2002 - Feb 2005

Coached and developed new team members in a range of specialist customer service roles. Liaised with management and head office staff in the resolution of complex issues. Coached and developed new team members in a range of specialist customer service roles. Liaised with management and head office staff in the resolution of complex issues.