Travel Designer Italy Senior

• Sep 2023 - Present

Travel Designer Italy

• Sep 2021 - Aug 2023

- Carefully listening to and assessing clients' needs in order to create a match for their vacation plans.- Preparing travel packet by assembling itinerary, maps, tickets, and confirmations.- Developing and maintaining outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements.- Coordinating transportation and tour logistics for multiple-day itineraries.- Negotiating contracts with multiple vendors and increased commission.- Operational Knowledge of CRM and GDS systems Show less

E-Marketing Internship

• Feb 2021 - Jul 2021

- Grew the online presence of the French website by 40 % through paid posts and page promotions. - Conducted market research and analyzed current trends. -Worked on the implementation of new marketing strategies and campaigns; generated monthly marketing reports on the results of campaigns. - Analyze competitors and conduct research on target markets to create brand messaging that resonates with the customer base. - Translated website pages such as product descriptions, from Dutch to French. - Provided quality customer service to members daily to build brand loyalty. Show less

Assistant Local Expert Italy

• Mar 2020 - Mar 2020

Company Specialized in creating luxury family holidays for clients coming to Europe - Creation and development of tours and activities in Italy. - Creation of promotional videos for guided tours in Italian cities. - Researched new activities to offer to the clients. - Maintained relationships with guides and suppliers. Company Specialized in creating luxury family holidays for clients coming to Europe - Creation and development of tours and activities in Italy. - Creation of promotional videos for guided tours in Italian cities. - Researched new activities to offer to the clients. - Maintained relationships with guides and suppliers.

Bank Receptionist

• Jul 2019 - Aug 2019

Bank Receptionist at Crédit Mutuel 3 summers in a row: - Managed the daily banking operations, including cash management and customer service. - Provided support to branch staff by performing routine tasks. - Assisted customers with transactions that require multiple steps or processes (e.g., opening new accounts). - Answered phone calls and emails from customers, vendors and employees in a timely manner. - Responded to customer complaints in a professional and courteous manner. Bank Receptionist at Crédit Mutuel 3 summers in a row: - Managed the daily banking operations, including cash management and customer service. - Provided support to branch staff by performing routine tasks. - Assisted customers with transactions that require multiple steps or processes (e.g., opening new accounts). - Answered phone calls and emails from customers, vendors and employees in a timely manner. - Responded to customer complaints in a professional and courteous manner.

Store Cashier

• Feb 2017 - Jun 2018

- Managed the cash register and POS software, as well as checkout lane belt, UPC scanner, and weight scale. - Assisted customers with purchase questions, promotion concerns, defects, and returns. - Rang up customers swiftly and accurately in a busy general store environment. - Managed the cash register and POS software, as well as checkout lane belt, UPC scanner, and weight scale. - Assisted customers with purchase questions, promotion concerns, defects, and returns. - Rang up customers swiftly and accurately in a busy general store environment.

Teacher Assistant

• Dec 2016 - Feb 2017

- Assisted lead teacher in creating activities and lessons. - Took attendance and kept track of students throughout the lunch break. - Helped manage a classroom of 30 students. - Assisted individual students with daily lessons and encouraged struggling students. - Assisted lead teacher in creating activities and lessons. - Took attendance and kept track of students throughout the lunch break. - Helped manage a classroom of 30 students. - Assisted individual students with daily lessons and encouraged struggling students.