Experience

Splitit

• United States
• Financial Services
• 1 - 100 Employee

• Senior Director, Solutions and Implementations

  • 2022 - Present



Paymentus

• United States
• Financial Services
• 500 - 600 Employee

• Director, Merchant Onboarding

  • Jul 2020 - Oct 2022

   Created the first Merchant Onboarding Team to perform both client-facing and processor facing merchant account setup duties within the company Performed the migration of over 2,500 clients to a newly implemented card processor for an enhanced payment experience Generated all process and procedures for Merchant Onboard Specialists along with an introductory training program to ensure zero defect merchant account setups

• Senior Manager, Client Strategy and Services Delivery

  • Jul 2018 - Jul 2020

   Produced the first multi-divisional end-to-end internal process for boarding all new clients which documented step by step instructions for each business unit and their interactions with our clients Served as the client advocate from contract signing through successful transition to Account Management personnel Partnered with the Senior Director to provide day-to-day management and coaching to a team of client relationship management personnel



Jack Henry

• United States
• Financial Services
• 700 & Above Employee

• Advanced, Technical Product Support Engineer

  • Aug 2015 - Jun 2018

   Maintained dual roles under both Product and Implementations for EPS and Biller Direct  Participated in creating a new platform as subject matter expert to build a better billing solution for banks as a part of the JHA core offerings  Collaborated with new internal constituencies to establish implementation plan and then ensured efficient and timely execution of the plan through inside beta runs  Maintained dual roles under both Product and Implementations for EPS and Biller Direct  Participated in creating a new platform as subject matter expert to build a better billing solution for banks as a part of the JHA core offerings  Collaborated with new internal constituencies to establish implementation plan and then ensured efficient and timely execution of the plan through inside beta runs



Fiserv

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Manager, Client Product Support

  • Aug 2013 - Aug 2015

   Managed Implementations for two platforms  Developed upgraded platform as subject matter expert to build a better billing solution for banks  Collaborated with new Accounts and internal constituencies to establish implementation plan and then ensures efficient and timely execution of the plan  Managed Implementations for two platforms  Developed upgraded platform as subject matter expert to build a better billing solution for banks  Collaborated with new Accounts and internal constituencies to establish implementation plan and then ensures efficient and timely execution of the plan



InterPoynt, LLC.

• Greater Atlanta Area

• Manager, Merchant Support and Implementations

  • Sep 2009 - Aug 2013



FirstView Financial, LLC.

• Merchant Support Manager

  • Dec 2006 - Sep 2009



GACHA

• Data Coordinator

  • Sep 2005 - Dec 2006

  - Served as the overseer of all of the internal accounting functions. - Managed accounts receivable, accounts payable, sales tax, payroll, credit card reconcilements, and bank statement reconciliations. - Analyzed and created reports in Excel and Quickbooks to serve as marketing tools to our growing members. - Served as the right arm to the Member Services Coordinator in organizing seminars, teleseminars, webinars, conferences, and board meetings. - Served as the overseer of all of the internal accounting functions. - Managed accounts receivable, accounts payable, sales tax, payroll, credit card reconcilements, and bank statement reconciliations. - Analyzed and created reports in Excel and Quickbooks to serve as marketing tools to our growing members. - Served as the right arm to the Member Services Coordinator in organizing seminars, teleseminars, webinars, conferences, and board meetings.