Jordan Friedley
UX Project Manager at Serenity Collective- Claim this Profile
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Topline Score
Bio
Credentials
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Apple Certified Mac Technician
AppleFeb, 2015- Nov, 2024 -
Apple Certified iOS Technician
AppleFeb, 2014- Nov, 2024
Experience
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Serenity Collective
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Design Services
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1 - 100 Employee
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UX Project Manager
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Aug 2022 - Present
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DHI Mortgage
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United States
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Financial Services
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700 & Above Employee
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Corporate Trainer
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Nov 2020 - Sep 2022
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General Assembly
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United States
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Higher Education
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700 & Above Employee
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UX Design Immersive
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Feb 2022 - Aug 2022
General Assembly's User Experience Design Immersive (UXDI) General Assembly's User Experience Design Immersive (UXDI)
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Chowbotics by DoorDash
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United States
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Automation Machinery Manufacturing
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1 - 100 Employee
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Customer Success Manager
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Sep 2018 - Feb 2020
Worked with clients on project management, coordinating marketing efforts, lead trainings, implementations, technical support, menu development, growth marketing initiatives, data analysis and be a Chowbotics resource for our clients.
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Product Support Specialist
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May 2018 - Oct 2018
Support Sally the robot in coordinating sales demonstrations, supporting the customer service help-desk,inventory management, troubleshooting, repairs, quality assurance testing and more.
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Enterprise Support Creative Media
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Feb 2017 - May 2018
Phone support and troubleshooting, covering the following: Mac OS, iOS, iMovie, GarageBand, Photos, Pages, Numbers, Keynote, Logic, Final Cut Pro, Motion and Compressor. Mentored peers returning to work and new employees coming into the role.
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Genius
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Mar 2015 - Feb 2017
Provided customer facing technical support, conducted hardware repairs, troubleshooting, and hosted trainings.
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Technical Specialist
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Jun 2014 - Mar 2015
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Sales Specialist
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Sep 2013 - Jun 2014
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Texas State University
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United States
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Higher Education
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700 & Above Employee
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Supplemental Instructor
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Jan 2012 - May 2013
Held instructor hours, teaching sessions, and attended the lectures, helped students grasp political science 2310 course through my instructional lessons, study plans, games or just coming and talking to me during office hours. Held instructor hours, teaching sessions, and attended the lectures, helped students grasp political science 2310 course through my instructional lessons, study plans, games or just coming and talking to me during office hours.
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Education
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General Assembly
Ux Design Immersive -
Texas State University
Bachelor of Arts (BA), Political Science and Government